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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4.0 star property
4-star beachfront property with 4 outdoor pools
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Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Private beach, white sand, beach umbrellas, beach massages
Aerial view
Property amenity
View from property
Private beach, white sand, beach umbrellas, beach massages

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Laundry

Explore the area

View in a map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Mujeres Beach
    ‪11 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪56 min drive‬
  • North Beach
    ‪57 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(61 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

8.8 out of 10
Excellent
(21 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • 389 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

7.8 out of 10
Good
(12 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

About the area

Costa Mujeres

Beachfront retreat .You'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach with a stay here. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.8 km
  • Mujeres Beach - 11 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 56 min drive - 15.9 km
  • North Beach - 57 min drive - 16.6 km
  • Dolphin Discovery - 60 min drive - 19.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Isla Blanca - ‬5 min drive
  • ‪Moctezuma - ‬3 min drive
  • ‪Steakhouse - ‬5 min drive
  • ‪Fuel Coffee - ‬6 min walk

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4-star beachfront property with 4 outdoor pools
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Similar properties

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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, 641 reviews
The price is CA $406
CA $411 total
includes taxes & fees
Sep 16 - Sep 17
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 442 out of 1007 reviews
Rating 8 - Good. 220 out of 1007 reviews
Rating 6 - Okay. 162 out of 1007 reviews
Rating 4 - Poor. 83 out of 1007 reviews
Rating 2 - Terrible. 100 out of 1007 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Temitope

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would not return.
Stayed 4 nights in Jul 2025

6/10 Okay

Adam

Stayed 7 nights in Jun 2025

6/10 Okay

Shamaria

We’ve stayed at many resorts, and while this one wasn’t terrible, it also wasn’t great—it just wasn’t for us. This review isn’t meant to discourage anyone, but rather to offer an honest take so others can decide for themselves. That said, one thing I can’t stress enough: the staff here are some of the hardest working people I’ve ever encountered. Their dedication and kindness really helped carry the experience. The food was your typical resort fare—not bad, not amazing—but there were several options. Room service is available 24/7, but the menu was limited and just okay. Our go-to spots were the steakhouse and the sports bar. A few downsides: our in-room water was never refilled during our four-day stay. We had to repeatedly ask for more, which got old quickly. We also didn’t feel the Star Class upgrade was worth it—the main “perk” was access to top-shelf liquor, which you’re better off grabbing at duty-free on your way in. Trust me, bring your own bottled water too—you’ll thank me later. The drinks were very weak and watered down. If you’re traveling with kids, there’s a lot for them to do. We stayed on the family side in a swim-out suite, and I definitely recommend requesting a dehumidifier at check-in—it’ll come in handy. The beach was gorgeous and there was plenty of seating. However, check-in was a bit chaotic. We waited nearly an hour before getting into our room. We also never received the coupon booklet I’ve seen others mention, and the Expedia bracelet we got wa
Stayed 4 nights in Jun 2025

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our first visit to Cancun and loved it! The only complaint was the beach area. We went out to the beach after breakfast one morning to spend the day, and there were dirty dishes you could tell were from the night prior on almost all the Planet Hollywood chairs, along with sand all over them. None of them had been cleaned. We went right back up to the pool area to spend the day. No other guests were down there. This was about 8 a.m.
Stayed 6 nights in May 2025

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just got back from planet Hollywood and we had the best stay!! The grounds were beautiful with a white sand beach. Our room was clean and nice and cool(almost cold) and didn't have any issues with dampness. The food was great but the main positive of this resort was the staff. They were all absolutely amazing!! Friendly, attentive and engaged!! We would definitely consider returning to this resort in the future!!
Stayed 7 nights in Jun 2025

10/10 Excellent

Jose Rodriguez, Lancaster

Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Stayed 6 nights in May 2025

8/10 Good

Joshua Raye

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family resort with lots of activities. Food was good just about everywhere. The only downsides we had were: -making reservations for dinner was tough, and when we did eat at the restaurants they were not full -beautiful room with lots of issues (broken shower knob, broken shower heads, clogged shower drain, broken coffee maker, broken toilet, leaking and loose faucets. The good news is the staff fixed everything quickly.
Stayed 6 nights in May 2025

4/10 Poor

Nayeli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima calidad de las bebidas y comida, pocos restaurantes y complicado acceder por los horarios a los restaurantes, sucias todas las áreas, poco personal
Stayed 4 nights in May 2025

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to go. I love the hotel that was great.
Stayed 3 nights in May 2025

10/10 Excellent

vania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El servicio del hotel está genial. Bartenders meseros,lobby.
Stayed 3 nights in May 2025

6/10 Okay

Tommy

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
I recently stayed at Planet Hollywood Resort and had a mixed experience. The resort itself is clean and visually appealing, but there were a few letdowns. The food was underwhelming overall—lacking in flavor and variety. Some staff members were fantastic and really went above and beyond, while others seemed disinterested or unmotivated. I was also surprised by the limited range of activities available, which made the days feel a bit repetitive. It’s a decent place to relax, but I expected more from a resort with such a big name.
Stayed 4 nights in May 2025

8/10 Good

Yassin Mohamed

Stayed 5 nights in May 2025

8/10 Good

Elie

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2025

8/10 Good

Barak, saint louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach, kids section was nice, staff was very friendly. Buffet could use improvement. Beach front suite was amazing.
Stayed 3 nights in May 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Experiencia!!!

Servicio de recepción estupendo, super serviciales y atentos. Concierge de Hoteles.com o Expedia Jose Luis Pérez nos atendió de maravilla, nos explico beneficios por ser clientes de Expedia, todos los días nos busco para ver si necesitabamos algo. Servicio de Restaurantes excelente, todos muy atentos, la comida muy buena y variada. En la playa nos atendieron muy bien, nos instalaron una sombrila ya que todas estaban ocupadas, el personal del bar de adultos muy divertido, la pasamos muy bien. La habitación espectacular, muy limpia. En general todo super bien. Luisa de Entrenimiento tambien nos atendió a todo dar. Hay actividades en el dia y por la noche muy padre la fiesta Mexicana con Mariachis. En general el personal del área de adultos al 100%. Hernan del restaurante de pescados y mariscos muy servicial al igual que Felipe del área de Buffet, los chavos del Sunset estupendo su trato. Lastima que uno tiene que volver a la realidad. Saludos a todos
Stayed 4 nights in May 2025

8/10 Good

HUGO ERNESTO VAZQUEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome
Stayed 4 nights in May 2025

8/10 Good

William

Stayed 6 nights in May 2025

8/10 Good

Rose Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prior to arrival we got no assistance from PH guest services - they referred all our enquiries to ‘Expedia Rep’ who did not reply to us . HOWEVER - once we checked in , our Expedia Guest Services Rep - Jose Luis was amazing ! Anything we needed we would text the PH App /Guest services or Luis would take care of .The reason for 4 star is the sit down restaurants - the staff in the restaurants are not the same high caliber of customer service as the guest services or housekeeping. The sit down restaurants were ok.Teppanyaki was excellent.Make sure u ask your Rep or Guest services to book your dinners upon check in .There were frustrated guests who couldn’t book theirs on App. We got all the restaurants and u are allowed to go duplicate times . Buffet was good - nice variety - same challenges as other All-Inclusives : go early for the watermelon , it clears out quickly and they limit how much per seating they put out. Seating around pool - go early to get your chairs - like 7am . Beach had lots of chairs and umbrellas . We had swim out room in building 31 ,the closest location to pool / beach - highly recommend this room type - cabanas / loungers on a large patio . Super humid, sheets were wet . Ask for Dehumidifier, helped. Entertainment was really good - lots of thought put into the shows . Drinks were ok - stick to cocktails and beers , can’t avoid the sugar in any of their blended drinks unfortunately. But common issue w all inclusives. Overall loved the resort !
Stayed 9 nights in May 2025

10/10 Excellent

Gerardo, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!! Amazing i really enjoyed it! Thank you Expidia for make it happend!
Stayed 5 nights in May 2025

10/10 Excellent

Siin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1.Very little variety of vegetables fresh and cooked. 2. Free wine was terrible 3. Almost no fruits
Stayed 8 nights in Apr 2025

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was awesome! Food was above average for all inclusive resort. Staff was very friendly.
Stayed 3 nights in May 2025

8/10 Good

catherin

Liked: Cleanliness, staff & service
Food was just ok
Stayed 7 nights in Apr 2025

2/10 Terrible

Carlos

Stayed 4 nights in Apr 2025

10/10 Excellent

Phuong

Stayed 3 nights in Apr 2025