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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
5-star beachfront property near Punta Sam Ferry Terminal

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Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
55-inch LED TV with satellite channels, TV
View from room
Exterior
3 outdoor pools, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪6 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪19 min walk‬
  • Place, Punta Sam Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪73 min drive‬

Room options

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down comforters, pillowtop beds

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Round Jacuzzi

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(36 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 267 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Sam

On the beach.Your stay at this Playa Mujeres property places you within 3 miles (5 km) of Punta Sam Ferry Terminal and Playa Mujeres Golf Club. Also, El Meco Archaeological Site is within 3 miles (5 km) and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within 6 miles (10 km).

What's nearby

  • Mujeres Beach - 6 min walk - 0.6 km
  • Punta Sam Ferry Terminal - 19 min walk - 1.6 km
  • Punta Sam Beach - 19 min walk - 1.6 km
  • North Beach - 49 min drive - 9.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 50 min drive - 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪The Deli - ‬19 min walk
  • ‪The Rooftop - ‬6 min drive
  • ‪caprichos villa del palmar - ‬19 min walk
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Davinos - ‬19 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

5-star beachfront property near Punta Sam Ferry Terminal
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness center, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 5 dining venues
  • 6 bars or lounges
  • Built in 2009
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Exterior
Excellence Playa Mujeres - Adults Only All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, 1,334 reviews
The price is CA $738
CA $738 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 55-inch LED TV with premium satellite channels

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 833 out of 1006 reviews
Rating 8 - Good. 116 out of 1006 reviews
Rating 6 - Okay. 25 out of 1006 reviews
Rating 4 - Poor. 9 out of 1006 reviews
Rating 2 - Terrible. 23 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Oct 2025

10/10 Excellent

Kirston, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Live love the taco stand
Stayed 3 nights in Aug 2025

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, quiet and relaxing. Staff were very accommodating. Little nightlife, not the place for “party people”. The air conditioning is set to run approximately 73-77 degrees, we asked for a fan because it was way too hot to sleep. They have pillow options, if you don’t like yours they have several to choose from just ask. We were surprised that there is little privacy for the toilet in the rooms. A swinging glass door that is comparable to what you’d see in a store, open at the top and bottom. Not very romantic! Four restaurants for dinner, only 2 open each night. The food was good, I don’t eat anything spicy or seafood so limited options for me. Beach was clean with plenty of seating options. Overall we enjoyed our stay at Beloved but the lack of privacy in the bathroom and the air conditioning would hinder a return to their property.
Stayed 5 nights in Aug 2025

10/10 Excellent

Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort with the sweetest staff! We were there during seaweed season, but their beach was clean and swimmable when nowhere remotely close was.
Stayed 7 nights in Aug 2025

10/10 Excellent

brittani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll definitely be back and I’m excited for another relaxing time there.
Stayed 3 nights in Aug 2025

8/10 Good

Nastassia, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, good resort. Couple things we didn’t like. No buffet options at all, no straws available at all! And you can’t even put a swim suit to dry on your own balcony, I literally got a phone call in 3 minutes to my room from front desk?!! Almost too creepy, felt like they watch everybody all the time!
Stayed 6 nights in Aug 2025

10/10 Excellent

Katie, Scrantonpa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here. Nice relaxing quite, safe is friendly, food is great, rooms are nice, pools are warm, beach is clean.
Jew from one of the restaurants
Dinner from another restaurant
Always building stuff like this
Stayed 5 nights in Aug 2025

10/10 Excellent

Yeyang

Stayed 3 nights in Aug 2025

10/10 Excellent

Alexis xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beloved Playa Mujeres is hands-down one of the most exceptional adults-only resorts we’ve ever visited. From the moment we arrived, we were greeted with warmth and genuine hospitality. The atmosphere is peaceful and luxurious, with beautifully designed suites, immaculate grounds, and a calm, uncrowded beach. Dining was a standout—delicious, diverse, and beautifully presented at every restaurant. The service throughout the resort is flawless; staff members go above and beyond without ever being intrusive. The spa experience was world-class, especially the hydrotherapy circuit. If you’re looking for a serene escape with your partner—whether for a honeymoon, anniversary, or just a romantic getaway—Beloved is perfection. Quiet, intimate, and effortlessly elegant. We’re already dreaming of our return. A special mention to Cristian, Paola, Fernanda, Benito, Cirilo, Alberto and Jafet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Linsey Adison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days at Beloved and we absolutely loved it! My only complaint was that the dining options were limited as I am gluten free. We loved the breakfast buffet, but every other restaurant had one or two options. I don’t consider myself very picky but it was mediocre. My fiancé loved the food, so I guess it depends on your taste! The drinks were GREAT! And strong! We aren’t big drinkers but we definitely indulged on vacation and it had us both out of it for sure. Overall would stay here again! The service was 100000/10 and I am picky about my service for sure! Everyone was incredibly attentive. Definitely bring cash in small bills for tips. We didn’t (first time All-inclusivers and didn’t think about it) and only had $100 which was hard to break as it was USD. We did get a bit of change from a kind staff member, and everyone we tipped was very grateful even though it was USD, but next time I’d bring $100 equivalent in MXD small bills for 5 days stay! Overall 10/10 experience and we will be back
Stayed 4 nights in Jul 2025

10/10 Excellent

Shana

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Trevis

Stayed 6 nights in Aug 2025

10/10 Excellent

Ze Feng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the stuff here
Stayed 6 nights in Aug 2025

10/10 Excellent

Junye

Stayed 6 nights in Aug 2025

10/10 Excellent

Sarah, Woodland Hills

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was beautiful! the staff was extremely friendly and helpful. you are right off the beach. Food was okay, steak house was the best restaurant, taco truck was second best. Only thing is the bathroom in the hotel, it's not fully closed off so when you or your partner need to use the restroom you hear everything LOL. but we would totally stay here again. everything was so nice.
view from the balcony
sunset at the resort
lobster from one of the restaurant
came home from dinner to this
Stayed 4 nights in Aug 2025

10/10 Excellent

Dayami, HIALEAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un resort 5 estrellas la habitacion los amenities del hotel el trato de los empleados extremadamente bueno excelente. El Staff de Alberto en el restaurante fue impresionante con mucho conocimiento y su atención un 10 de 10 . Regresaría?!!! CLARO!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Orisel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was really comfortable. Nice bed sheets. Food was delicious and always accessible. Apart from 4 restaurants, cafe bar and taco stand , room service menu was pretty tasty and great options.
Stayed 4 nights in Aug 2025

10/10 Excellent

KeyShawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always
Stayed 5 nights in Aug 2025

2/10 Terrible

Jenn

Stayed 5 nights in Aug 2025

10/10 Excellent

Natasha Yuryevna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super resort for romantic gateaway

The resort is a very services dedicated place. It is a place to telax enjoy beach and have massage. The food is delicate and well balanced. Beach is clean . Beach concierge are given attention to customer to bring the experience at another level.
Stayed 7 nights in Aug 2025

4/10 Poor

Wendy M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Horrible room service food compared to a few years ago
Stayed 6 nights in Aug 2025

10/10 Excellent

THERESA

Liked: Staff & service, property conditions & facilities
Staff was very attentive and very kind. Food was delicious. Room was spacious and beautiful. I do think that the entertainment area at Lupitas Lounge is too hot. No air can circulate in that area. We watched several entertainers there and each time there were guests that left before the show even started or left during the show because it was just too hot to sit there.
Stayed 7 nights in Jul 2025

10/10 Excellent

Zade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can write forever about this place. It's everything you dream of. Quiet, beautiful, delicious, friendly, just everything that comes to mind for a beautiful vacation with beautiful people, this is it.
Stayed 4 nights in Aug 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, a great experience

Positives: Friendliness and helpfulness of staff, commitment from staff and hotel to ensure stay is positive, daytime food options, amount of beach chairs, spacious room and bed. Negatives: Evening food experience (quality of food, service). We felt we got our "money's worth" and the "couple's only" vibe kept things chill and quiet.
Stayed 6 nights in Jul 2025