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Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

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Photo gallery for Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Family Selection Loft Suite
Memory foam beds, free minibar, in-room safe, desk
Minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪10 min drive‬
  • Place, Mujeres Beach
    ‪13 min drive‬
  • Place, North Beach
    ‪60 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Family Selection Junior Suite Beachside - 2 KIDS FREE

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside - 2 KIDS FREE

8.8 out of 10
Excellent
(6 reviews)
  • Resort view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

7.4 out of 10
Good
(3 reviews)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Pool Access Beachside

View from room

Family Selection Junior Suite Pool Access Beachside

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace

55-inch Smart TV with digital channels, TV, toys

Family Selection Loft Suite Jacuzzi Terrace

  • Resort view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

Memory foam beds, free minibar, in-room safe, desk

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Ocean View Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Pool Access Beachside Single Use

View from room

Family Selection Junior Suite Pool Access Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Single Use

55-inch Smart TV with digital channels, TV, toys

Family Selection Loft Suite Jacuzzi Terrace Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

About the area

Costa Mujeres

Beachfront retreat .With a stay at this Costa Mujeres Resort Strip property, you'll be within 3 miles (5 km) of Mujeres Beach and 9 miles (15 km) of Garrafon Natural Reef Park. Also within 9 miles (15 km) are Ultramar Ferry Puerto Juárez and North Beach.

What's nearby

  • Playa Mujeres Golf Club - 10 min drive - 1.5 km
  • Mujeres Beach - 13 min drive - 2.5 km
  • Langosta Beach - 43 min drive - 22.1 km
  • Tortuga Beach - 45 min drive - 23.5 km
  • North Beach - 60 min drive - 13.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬18 min walk
  • ‪Isla Blanca - ‬9 min walk
  • ‪Velvet - ‬17 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

5-star beachfront property near Mujeres Beach
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). At Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 5-star Costa Mujeres property is smoke free.

  • 180 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers 180 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Beds feature memory foam mattresses. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Junior Suite Beachside | View from room
Grand Palladium Select Costa Mujeres - All Inclusive
Costa Mujeres Resort Strip
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,007 reviews
The price is CA $596
CA $727 total
includes taxes & fees
Jun 15 - Jun 16
Grand Palladium Select Costa Mujeres - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to the airport?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is 19.6 mi (44-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on Jun 15, 2026 start from CA $1,014, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offer free breakfast?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.

What time is check-in at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This property offers free self parking.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools and a children's pool.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant?

Yes, there are 8 restaurants on site.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a spa?

This property has a spa, which features aromatherapy, Thai massages, and Ayurvedic treatments.

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to downtown Costa Mujeres?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is 1.6 mi away from Costa Mujeres.

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 152 reviews
Rating 8 - Good. 29 out of 152 reviews
Rating 6 - Okay. 12 out of 152 reviews
Rating 4 - Poor. 11 out of 152 reviews
Rating 2 - Terrible. 6 out of 152 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Zachary, Lantzville

Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Perfect resort with excelled service.
Stayed 3 nights in Feb 2026

10/10 Excellent

Rahul

Stayed 5 nights in Feb 2026

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was great! We had a wonderful vacation and our butler Alejandro was so helpful. We loved the atmosphere, the teens club was great, and the beach is beautiful! I would love to come back and it was very hard to leave!
Stayed 4 nights in Feb 2026

4/10 Poor

Ewelina

Stayed 5 nights in Feb 2026

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort, food and service was incredible. But we feel we were sold a false bill.of goods regarding dinner reservations, even with Family Selection status. Many restaurants closed throughput the week and we had to continually go up the 'chain' just to get ar eservation, only to find the restaurants were never at full capacity. It's too bad, if the restaurant situation was fixed it would have exceeded my expectations, but given the hassle we don't plan on going back.
Stayed 5 nights in Jan 2026

10/10 Excellent

Sharah

Stayed 7 nights in Jan 2026

6/10 Okay

Margaux

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The baby club was terrible the staff in charge of 1-4 year old was not appropriately trained to welcome families and younger kids. This is the first advertising incentive for us as tired parents and we could not benefit from that support.
Stayed 4 nights in Jan 2026

8/10 Good

Luis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has very nice green areas, they have some nice presents for the kids. The food and drinks could be better
Stayed 3 nights in Jan 2026

10/10 Excellent

gaiane, brooklyn

Stayed 5 nights in Dec 2025

10/10 Excellent

Emilio Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2025

10/10 Excellent

BRANDON, ROSLYN

Stayed 4 nights in Dec 2025

10/10 Excellent

Godsfaithfulness

Liked: Cleanliness
Stayed 7 nights in Dec 2025

2/10 Terrible

Paul

Stayed 4 nights in Nov 2025

8/10 Good

Karthic

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time staying for our second time. It was an extremely busy week so at times service lacked but we communicated when we weren’t happy and the team helped to better the service for the rest of the trip!
Stayed 6 nights in Nov 2025

6/10 Okay

Adam R

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here 5 times over the last 5 years and generally service and quality has declined. Spa is amazing, most or the staff are friendly and attentive however our butlers were unresponsive and not helpful the first few days, our room was not cleaned by housekeeping more than once, quality of food has declined.
Stayed 8 nights in Nov 2025

6/10 Okay

Galina

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The spa was terrible. We felt rushed the entire time and did not get to enjoy the facilities; not to mention the crazy prices and subpar services. The hotel was ok, but not the premium/luxury as advertised. The Family Selection didn’t feel exceptionally special considering how it’s advertised. It’s an ok resort, but we will not return.
Stayed 9 nights in Nov 2025

10/10 Excellent

Delaney

Stayed 5 nights in Nov 2025

10/10 Excellent

Guadalupe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting grand palladium and was beyond impressed with property, amenities and overall staff. Room was clean spacious! We upgraded to family selection which gives you access to designated area that includes a private pool, beach area and restaurant. Towels are accessible in multiple areas like pools and beach you don’t need to haul your towel around. waiters available at the pool and beach who are very attentive. Best part if you have kids ! My 3 and 4 year old had the best time the accommodations available for them are phenomenal! There is a kids club that has different activities every hour where your child can stay with the most amazing caring girls. They did multiple activities for the kids in the family selection area pool and beach. My kids participated in a treasure hunt, eco tour, kite flying and water balloon game in the pool. I was able to visit the spa while my kids had fun at the kids club! The spa was relaxing all amenities available were amazing a hydro pool, a relaxing massage,infinity pool second floor, smoothie bar, many sauna , steam and other rooms. Food and entertainment while we were there we watched a few shows at the teatro that were fun ! A silent disco party, a roof top bar with a dj, sports bar open 24 hours ! You must also check out the coffee shop at the village they have great lattes & pastries. Restaurant options available Italian, Mexican, Indian,Japanese and many other food was great. The staff was the best part everyone was amazing.
Beach !
Coffee shop!
Amazing salmon!
Stayed 7 nights in Nov 2025

8/10 Good

Tarek, Chilliwack

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
the room was spotless and staff was courteous, 24 hours room service
Stayed 6 nights in Oct 2025

10/10 Excellent

Teresa, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel installations, nice beach, and great staff! For a “5” stars hotel the “Isla Blanca” restaurant was a disappointment. The food temperature was always cold, raw meats and rude grill stations staff. The service at the beach was lacking. “The Nest” restaurant was a real treat with lobster and great service from Armando and Alfredo. We had a beautiful room with a gorgeous panoramic view with lots of treats upon our arrival, premium drinks and a butler who booked our dinners. I highly recommend the family selection if you are travelling with children.
Stayed 7 nights in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience !
Stayed 3 nights in Oct 2025

8/10 Good

Mary Rose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Second Stay - Some Highs, Some Lows We travel in groups, so it isn't easy to find a resort that offers something for everyone. This was our second visit to Family Selection at Grand Palladium Costa Mujeres—last year was fantastic & we returned hoping for the same experience. While many things were still great, this stay had a few hiccups. As always, Rafa nadal tennis coaches (Hugo & Francisco) were fantastic and their team was organized when it came to lessons and court bookings. Rooms were clean and beds comfortable. Housekeeping was flexible with timing & kept the room well-stocked. Lows: Issues at check-in as our Expedia Gold VIP Access benefits weren't recognized until we escalated. Last time we were warmly greeted with an instant upgrade and a surprise dessert tray on our final meal. We finally got it sorted out but it makes us question if future stays will be as difficult. Black+White flooded & our kids were disappointed there were no alternative teen activities/venues all week. Shuttles seemed reduced, skipping stops & hard to rely on. Highs: Butlers Luis/Cesar were excellent and truly redeemed the experience for us. Great service at the mexican restaurant and teppanyaki grill. We were able to enjoy the TRS options this time - La Boheme being our favourite for food and service. Poolside service was solid, and when one of us got sick, the on-site doctor was helpful. Tips for future travellers: BYO bug spray & OTC meds. Gift shop charges $36 USD for tylenol.
Stayed 7 nights in Sep 2025

10/10 Excellent

mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

yaremis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De todas las veces que hemos visitado México y que han sido muchas, este es el hotel más completo y más acogedor que hemos visto. El mejor servicio , amabilidad, limpieza, la comida , las actividades para los adultos y niños. Los detalles de todos los empleados, desde los restaurantes hasta los mayordomos……. Los chicos de los bares , Miguel , yosbany, Hugo de la piscina. el capitán armando , las chicas que ayudan en el kids club Amy , sandy … el chef Elías , los camareros Mauricio , Arturo. Los mayodormos , Eduardo , Alexander y Karime. Sorry que No me acuerdo todos los nombres pero todos fueron muy especiales con nuestra familia. Les recomiendo mucho el cabaret the chic. Que talentosos todos sus artistas. Es nuestra 4 visita a su hotel y no nos hemos marchado aún y ya estamos coordinando nuestra próxima visita. Ojalá sea pronto. Apreciamos mucho sus atenciones para con nosotros.
Stayed 3 nights in Aug 2025

10/10 Excellent

Milagros

Liked: Cleanliness
Stayed 3 nights in Aug 2025

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