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Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property
4-star beachfront property with 5 outdoor pools

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Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
On the beach, white sand, sun loungers, beach umbrellas
Free daily buffet breakfast
6 bars/lounges, 2 swim-up bars, 2 poolside bars
1 bedroom, minibar, in-room safe, laptop workspace

Popular amenities

  • Bar
  • Room service
  • Laundry

Explore the area

Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
  • Mujeres Beach
    ‪9 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪54 min drive‬
  • North Beach
    ‪55 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (M)

9.4 out of 10
Exceptional
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Large | C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Large | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Large | B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Large | B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (C)

8.6 out of 10
Excellent
(29 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swin-up, B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swin-up, B2C-US)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (C)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Oceanfront (B2C-US)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Large, B2C-US)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (B2C-US)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up | C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up | C)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (C)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (C)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Grande, L)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Grande, M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Grande, M)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Large, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (L)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (L)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (U)

8.0 out of 10
Very good
(1 review)
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up, L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, U)

9.0 out of 10
Wonderful
(19 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (E)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (E)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(150 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Oceanfront (U)

9.0 out of 10
Wonderful
(11 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Sea View (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up | B2C-CA)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (M)

7.6 out of 10
Good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (U)

8.6 out of 10
Excellent
(48 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

About the area

Costa Mujeres

On the beach.Within 6 miles (10 km) of this property, you'll find Playa Mujeres Golf Club and Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 6 min drive - 6.0 km
  • Mujeres Beach - 9 min drive - 7.4 km
  • Isla Mujeres Ferry Terminal - 54 min drive - 17.1 km
  • North Beach - 55 min drive - 17.8 km
  • Dolphin Discovery - 58 min drive - 20.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬19 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬20 min walk

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

4-star beachfront property with 5 outdoor pools
Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Riu Palace Costa Mujeres - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a 24-hour health club. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Costa Mujeres property.

  • 1 building
  • 670 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

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Hotel Riu Dunamar - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 1,182 reviews
The price is CA $305
CA $379 total
includes taxes & fees
Jul 29 - Jul 30
Hotel Riu Dunamar - All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 774 out of 1299 reviews
Rating 8 - Good. 282 out of 1299 reviews
Rating 6 - Okay. 144 out of 1299 reviews
Rating 4 - Poor. 47 out of 1299 reviews
Rating 2 - Terrible. 52 out of 1299 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Orisbel

Liked: Cleanliness, staff & service, property conditions & facilities
La acsesibilidad para coches y sillas de ruedas in poco distante asi como los ban̈os
Stayed 8 nights in Jun 2025

10/10 Excellent

Susann, JOHNS ISLANS

Stayed 2 nights in Jun 2025

10/10 Excellent

Magali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 3rd stay sat the hotel over the course of 4 years., and we will certainly return again. We love all: the beach, the waterpark, the food, the room and some drinks (slushed drinks serve at the pools are too sweet and lack flavor in our opinion) The major cons for is it's that the hotel is the far from all visits and the farest away on Costa Mujeres that means a earlier pick up and later drop off laking long day on the road.
Stayed 7 nights in Apr 2025

10/10 Excellent

Yogita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
Stayed 4 nights in Apr 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
We have traveled to many RIUs before and never experienced rude staff but there’s a
Stayed 5 nights in Apr 2025

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort for adults and families. Very clean and well maintained property. Lots of entertainment and activities. Great restaurants and buffet. Staff was very friendly and helpful. Spacious rooms with all the conveniences. Best beach in Cancun. We will be back soon!
Stayed 6 nights in Apr 2025

10/10 Excellent

Cary

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place over all. If you are looking for a one and done kind of place and dont want to have to think about anything on your trip but relaxing this is definitely the place to go. The Ocean water is absolutely stunning as well. So blue!
Stayed 6 nights in Apr 2025

10/10 Excellent

Deanna

Stayed 4 nights in Apr 2025

10/10 Excellent

Todd, Merrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room
Stayed 7 nights in Apr 2025

10/10 Excellent

Shwana

Stayed 4 nights in Mar 2025

6/10 Okay

Shydia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.
Stayed 2 nights in Apr 2025

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

4/10 Poor

Catherine Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beach is beautiful, food mediocre, never any pool lounges available even though no one ever sits in their reserved seats. Not alot of entertainment throughout the day.
Stayed 5 nights in Apr 2025

2/10 Terrible

Vladimir

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
nice staff
Stayed 8 nights in Apr 2025

10/10 Excellent

Andriy

Travelled with family, Business traveller, Travelled with partner
Liked: Amenities
Everything was really good, little bit far from city, and roads conditions, but is it not hotels problems. Is it new aria for resorts.
Stayed 7 nights in Apr 2025

10/10 Excellent

NA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the most enjoyable trips I had Riu hotel has provided excellent hospitality service
Stayed 3 nights in Apr 2025

10/10 Excellent

anwer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Apr 2025

6/10 Okay

David P

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was poorly built and horribly designed. Very small as well. There is a bathtub in the middle of the room with zero privacy. It looked IKEA stuff. The outside design very empty and not a lot of trees. Very plain and boring. Not worth the money!
Stayed 5 nights in Mar 2025

10/10 Excellent

FARAZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They need to change their head chef, but everything else was perfect.
Stayed 8 nights in Apr 2025

6/10 Okay

Sophie

Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beach was amazing.
Stayed 4 nights in Apr 2025

2/10 Terrible

Dilruba

Liked: Staff & service
Unfortunately, my sister and I had an extremely poor experience at this resort and cannot recommend. This is my 4th time staying at a Riu Palace (previously stayed in Costa Rica, Aruba, DR) and 8th time in the Caribbean resorts. It was always a lovely experience so we booked Riu Palace costa mujeres. I’ve never had a bad resort experience to date until now as we’re not picky or stern. We were provided 2 room options, both of which would be below the buffers and restaurants. You can hear the chairs being moved all day long, not just during dinner. Besides the noise, there was also a wedding and the DJ was close to our room, ongoing noise disruption past midnight during our stay. We’re in our early 30s and don’t get bothered with noise usually, and even we felt it was ridiculously disruptive. There is also no reservation system and the a la carte sit down restaurants turned us away at 8:30PM each night we attempted to dine (they close at the PM). It was only two of us. Yet, none of the restaurants on site could accompany a party of 2 during our stay. The steakhouse and Japanese restaurant told us “We are out of plates”. Others told us they were at capacity. We saw large groups from the wedding eating so they couldn’t accommodate smaller groups. Honestly no one wants to spend so much money on a vacation to eat at a lackluster buffet every meal of every day. We brought the dining issue up to the manager Luna, who said it was “strange”, but no resolution.
Stayed 3 nights in Apr 2025

10/10 Excellent

Aleksandr Leonidovich, Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be at this hotel three times we like pretty much everything specially beach with palm trees. One thing I would mention the towels are little rough in the hotel. It needs to add softener when they wash them or something
Stayed 7 nights in Mar 2025

6/10 Okay

kuriakose P

Travelled with group
Disliked: Cleanliness, staff & service, amenities
day time no activities
Stayed 3 nights in Apr 2025

8/10 Good

haris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.
Stayed 7 nights in Apr 2025