See all properties

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4.0 star property
4-star beachfront property with 4 outdoor pools

Choose dates to view prices

Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Bar (on property)
Property video
View from room
Aerial view
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi

Explore the area

View in a map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Room options

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • Garden view
  • 389 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • Garden view
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

9.0 out of 10
Wonderful
(25 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(69 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the area

Costa Mujeres

Beachfront retreat .A stay at this Costa Mujeres Resort Strip property places you within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Restaurante Grill - ‬8 min walk

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4-star beachfront property with 4 outdoor pools
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Similar properties

Bar (on property)
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only
Costa Mujeres Resort Strip
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 765 reviews
The price is CA $351
CA $436 total
includes taxes & fees
May 31 - Jun 1
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from May 5 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.193 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Property Registration Number 003-007-003963/2025

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

How close is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort to the airport?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is 21 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort on May 31, 2026 start from CA $410, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.

How close is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offer free breakfast?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, there is no casino at this property, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are nearby.

What time is check-in at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Free parking is not available at this property.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a pool?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.The property will be renovating one of the pools from May 5 2026 to May 31 2026 (completion date subject to change).

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a restaurant?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is home to So Cal Gourmet Emporium, which features international cuisine.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a spa?

This property has a spa, which features massages, facials, and mani/pedis.

How close is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort to downtown Costa Mujeres?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is 0.1 mi away from Costa Mujeres.

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 474 out of 1002 reviews
Rating 8 - Good. 211 out of 1002 reviews
Rating 6 - Okay. 147 out of 1002 reviews
Rating 4 - Poor. 75 out of 1002 reviews
Rating 2 - Terrible. 95 out of 1002 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, amenities, property conditions & facilities
Had fun
Stayed 2 nights in Feb 2026

10/10 Excellent

Joshua Richard

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
From the moment we arrived, everything met if not exceeded our expectations. Our room was comfortable, and well-maintained. The entire property was clearly well cared for. The food was very good with many options to choose from. There were multiple restaurants available, each offering something different, so it never felt repetitive. Everyone we encountered was friendly, professional, and genuinely welcoming. A special shoutout to Luis, the bartender in the lobby lounge, he was our favorite! This resort is great for adults looking for entertainment and fun, while also being a great option for families with kids. We would definitely return and highly recommend this resort to anyone considering a trip to Cancun.
Stayed 7 nights in Feb 2026

8/10 Good

Saizad

Stayed 6 nights in Feb 2026

10/10 Excellent

Sukhwant

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 5 nights in Feb 2026

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
We had the best family Vacation! Everything and everyone exceeded our expectations. We will be back!
Stayed 7 nights in Feb 2026

4/10 Poor

Grace Marie Brusca

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Planet Hollywood Cancun by Royalton, Autograph Collection All-Inclusive Resort was unfortunately not ideal. We stayed in a Junior Suite with a swim-out pool. While the room was okay, it felt much older than expected. The hotel is only about five years old, but the condition of the room made it seem dated and worn. Dining was also frustrating. We were unable to get dinner reservations before 9:00 PM during our stay, which made evenings inconvenient and less enjoyable. Safety was another concern. The floors around the pool area are extremely slippery. My husband fell due to how slick the surface was, which was upsetting and concerning. The most disappointing part of our trip happened when we were forced to extend our stay by one night due to a blizzard in New York that caused all flights to be canceled. We hoped the hotel would assist us in extending our room, especially given the circumstances. Instead, we were told we had to go online ourselves and book another night at full price. We were also required to physically check out of our room and then wait until 3:00 PM to check back in — and we had to move to a different room for that extra night. It was extremely inconvenient and stressful during an already difficult travel situation. The hotel staff offered no meaningful assistance. Overall, the experience was disappointing, and we expected much
Stayed 6 nights in Feb 2026

10/10 Excellent

TaShike LaShawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most of the staff was very courteous. Our rooms were really nice. There a few hiccups but mostly rectified immediately
Stayed 3 nights in Feb 2026

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Amenities
Incredible service
Stayed 7 nights in Feb 2026

8/10 Good

Christopher

Stayed 6 nights in Feb 2026

6/10 Okay

James

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were by far the worst we have been to in cancun/caribbean area. No hot water for almost two days. No elevators for a day. Unable to reserve any restaurants for dinner. AVOID
Stayed 4 nights in Feb 2026

6/10 Okay

LUIS, MIAMI

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel is really good and the staff is very helpful. The buffet has excellent and varied food. The rooms we were given on the second floor (28212) had a strong musty smell; in fact, a member of our family got sick because of it. We reported this to Guess Service and they said they would send a humidifier, but it never arrived. Another issue the hotel needs to address is the lack of bartenders. For example, at the beach bar, as well as at other bars, there are very long lines waiting for drinks.
Stayed 4 nights in Feb 2026

10/10 Excellent

Melvin

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The service was great. Room could have been cleaner. Amenities was awesome. Loved the swim out. The beach was amazing.
Stayed 7 nights in Feb 2026

10/10 Excellent

Samantha Bernice

We just returned from a weeks’ long stay at Planet Hollywood and we loved every minute of it.
Stayed 7 nights in Feb 2026

6/10 Okay

Brad

Travelled with family
Liked: Property conditions & facilities
Buffet food was great and staff were very friendly. Entertainment was awesome at the theater, but it was hard to find seats. Reservable restaurant food was average. Pool cleanliness could be improved. Pool activities were spread across multiple pools, which was a problem because we only had access to Family pool. So it felt like we were missing out on quite a bit of the activities. If you don't wake up by 7am to reserve a pool chair, you may not get one. We didn't do it, but others were tipping staff to save chairs for them. If you like swimming in the ocean you probably don't want to come this resort in Cancun. Moderate to severe current warnings the entire time we were here. Make sure you book with Expedia. You get special treatment for some reason. Be mindful of the Expedia reviews though, they offer you free upgrades if you give them a 5 star review.
Stayed 6 nights in Feb 2026

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They stay was amazing the staff super friendly and commanding Dana and David was super helpful, nice, friendly, and fast with everything we ask for they made our stay comfortable and easy.
Stayed 2 nights in Feb 2026

8/10 Good

Patricia L

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very clean resort. Beach is well maintained and beautiful. Food was great and lots of great drink options. There is difficulty booking on the resort app but if you have Expedia concierge they will do the hard work for you. It was a great trip!
Stayed 6 nights in Feb 2026

8/10 Good

Zackary

Travelled with partner, Travelled with group
Liked: Cleanliness
Clean, staff was awesome, but did seem understaffed.
Stayed 6 nights in Jan 2026

8/10 Good

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Clean rooms Many food options
Stayed 7 nights in Jan 2026

10/10 Excellent

Angelica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms. Staff was amazing. Dana and David were very attentive and friendly taking care of our needs. Food was delicious.
Stayed 4 nights in Jan 2026

10/10 Excellent

Meyer

Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing and our expedia consierge David and Dana was exceptional for service . Always there ready to reserve our night time restaurants and making sure we have everything. The hotel was amazing food was 10/10. Rooms super clean overall great experience . We had an upgrade vip Star Class so that was cool. Thank you Planet Hollywood . Michel and Monique Abitbol
Stayed 9 nights in Jan 2026

10/10 Excellent

Kristina M

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had great Expedia ambassadors- David and Danna! They were so helpful from check-in through our whole experience. David set up a group chat and kept in touch with us everyday. He set all our dinner reservations and even got us moved for the steakhouse as we ended up renting a cabana and wanted to use it for the full day. I cannot say enough about David’s help throughout the week. He definitely made our stay unforgettable.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
David from Expedia was the most helpful! He arranged meals. Arranged our transportation to airport and check in every day to see what he could do to help us
Stayed 5 nights in Jan 2026

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Abundant amenities. Food was okay. High energy vibe. Room lighting a bit tricky.
Stayed 4 nights in Jan 2026

10/10 Excellent

RACHAEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time at Planet Hollywood and we absolutely loved it. From the moment you enter the lobby the staff was wonderful. Our butler Frank was top notch. Leo who works in building 21 was outstanding. Vicente at the adult pool was fabulous. We booked our trip for next year at the same time. Love it here!!
Stayed 7 nights in Jan 2026

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the movie theatre and food.
Stayed 7 nights in Oct 2025

Explore More Ways to Travel with Travelocity