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Villa del Palmar Cancun Luxury Beach Resort & Spa

5.0 star property
5-star beachfront resort with 5 outdoor pools

Choose dates to view prices

Photo gallery for Villa del Palmar Cancun Luxury Beach Resort & Spa

Exterior
Exterior
Exterior
Two Bedroom Loft | Living area
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪13 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪13 min walk‬
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Ocean View 1 King Bed

Deluxe Ocean View 1 King Bed

Deluxe Ocean View 1 King Bed

8.4 out of 10
Very good
(18 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Ocean View

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 107 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View

View from room

Two Bedroom Suite Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 157 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe 1 King Bed

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom

Premium bedding, down comforters, minibar, in-room safe

One Bedroom

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 107 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 157 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Ocean Front

Two Bedroom Ocean Front

Two Bedroom Ocean Front

  • Ocean view
  • 253 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Loft

Two Bedroom Loft

Two Bedroom Loft

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 205 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse

Two Bedroom Penthouse

Two Bedroom Penthouse

  • Ocean view
  • 308 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Ocean Front

Three Bedroom Ocean Front

Three Bedroom Ocean Front

  • Ocean view
  • 430 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Three Bedroom Loft

Three Bedroom Loft

Three Bedroom Loft

  • Ocean view
  • 325 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Deluxe 2 Queen Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe 2 Queen Beds

7.0 out of 10
Good
(8 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queen Beds

Deluxe Ocean View 2 Queen Beds | View from room

Deluxe Ocean View 2 Queen Beds

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Punta Sam

On the beach.Within a 10-minute walk of the resort, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 miles (3 km).
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Punta Sam Beach - 13 min walk - 1.1 km
  • Punta Sam Ferry Terminal - 13 min walk - 1.1 km
  • Mujeres Beach - 3 min drive - 1.8 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬2 min drive
  • ‪The Deli - ‬1 min walk
  • ‪The Rooftop - ‬4 min walk
  • ‪caprichos villa del palmar - ‬4 min walk
  • ‪Gourmet Hall - ‬4 min walk

About this property

Villa del Palmar Cancun Luxury Beach Resort & Spa

5-star beachfront resort with 5 outdoor pools
Some rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Villa del Palmar Cancun Luxury Beach Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Punta Sam resort.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 accommodations with minibars and espresso makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Punta Sam resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

2 outdoor pools, sun loungers
Hilton Cancun, an All-Inclusive Resort
  • On private beach
  • Pool
  • All-inclusive
  • Pet friendly
4.3 out of 5, Excellent, 3,311 reviews
The price is CA $499
CA $611 total
includes taxes & fees
Mar 11 - Mar 12
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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium satellite channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Paper towels
  • Toaster oven

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villa del Palmar Cancun Luxury Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Palmar
Palmar Cancun
Palmar Resort Cancun
Villa del Palmar Cancun Beach
Villa del Palmar Cancun Beach Playa Mujeres
Villa del Palmar Cancun Beach Resort
Villa del Palmar Cancun Beach Resort Playa Mujeres
Villa Palmar
Villa Palmar Cancun
Villa Palmar Resort Cancun
Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
Villa Palmar Cancun Luxury Beach Playa Mujeres
Villa Palmar Cancun Luxury Beach
Villa Palmar Cancun Luxury Beach Resort
Villa del Palmar Cancun Beach Resort Spa

Frequently asked questions

How close is Villa del Palmar Cancun Luxury Beach Resort & Spa to the airport?

Villa del Palmar Cancun Luxury Beach Resort & Spa is 16.6 mi (38-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Villa del Palmar Cancun Luxury Beach Resort & Spa?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun Luxury Beach Resort & Spa on Apr 7, 2026 start from CA $322, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have an airport shuttle?

Villa del Palmar Cancun Luxury Beach Resort & Spa offers a shuttle from the hotel to the airport 24 hours a day, on request, for a charge of USD 50 per vehicle.

How close is Villa del Palmar Cancun Luxury Beach Resort & Spa to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Villa del Palmar Cancun Luxury Beach Resort & Spa offer free breakfast?

Free breakfast isn’t provided at Villa del Palmar Cancun Luxury Beach Resort & Spa, but buffet breakfast is offered for a fee of USD 40 for adults and USD 20 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Villa del Palmar Cancun Luxury Beach Resort & Spa?

No, there is no casino at this resort, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are nearby.

What time is check-in at Villa del Palmar Cancun Luxury Beach Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Villa del Palmar Cancun Luxury Beach Resort & Spa?

This resort offers free self parking and valet parking.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have a pool?

Villa del Palmar Cancun Luxury Beach Resort & Spa features 5 outdoor pools and a children's pool.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have a restaurant?

There are 6 onsite restaurants, offering options like international cuisine and ocean views.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have a spa?

This resort has a spa, which features deep-tissue massages, body scrubs, and mani/pedis.

How close is Villa del Palmar Cancun Luxury Beach Resort & Spa to downtown Punta Sam?

Villa del Palmar Cancun Luxury Beach Resort & Spa is 0.3 mi away from Punta Sam.

Villa del Palmar Cancun Luxury Beach Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 624 out of 1012 reviews
Rating 8 - Good. 192 out of 1012 reviews
Rating 6 - Okay. 80 out of 1012 reviews
Rating 4 - Poor. 47 out of 1012 reviews
Rating 2 - Terrible. 69 out of 1012 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The environment, the beautiful room with a nice view! Was Amazing
Stayed 3 nights in Dec 2025

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery was absolutely breathtaking, and the staff members were truly wonderful and welcoming.
Stayed 4 nights in Dec 2025

10/10 Excellent

Amy Lee

Liked: Cleanliness, amenities, property conditions & facilities
From arrival to departure everything was excellent. Friendly, attentive staff. Clean rooms and very clean outside ground. We we're very impressed with our stay. Restaurant's were all delicious.
Stayed 6 nights in Dec 2025

8/10 Good

Mohamed

Stayed 9 nights in Nov 2025

8/10 Good

Swapnil, Santa Clara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool bar had lot of bees where the bartender was making drinks. The bees were going in the drinks and garnishing but the bartender didnt care to remove them. He kept is drink measure cup in the same water where bee was swimming.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marlynn

Travelled with group
Liked: Cleanliness, staff & service
The staff was fantastic. Service was impeccable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Xiao

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurants good should improve
Stayed 7 nights in Nov 2025

4/10 Poor

Lina

Travelled with family, Travelled with family and small children
Liked: Cleanliness
- the concierge people not willing to give us information about activities without the tour to the next hotel to sell the time share which ruined a part of our trip. Some of them were very aggressive and absolutely rude. - one night for 9-10hours there was power outage and it kept going off and on making noise for a second a bunch of times at night. Room got warm since there was no AC and loud so we could not sleep well at all but nothing heard from the hotel next morning . - some of the servers at the pool never came back after we requested to take our orders. - some of the servers at the restaurants were pushy about tips which made us feel uncomfortable. - most of people use just one pool there and it’s not that great. Other pools are ‘private to special members’ or ‘adults only’ or too cold. - the activities at the hotel is very limited and also not worth to try. We definitely are not coming back to this hotel and would not recommend.
Stayed 5 nights in Nov 2025

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, amenities
Good view, spacious outdoor amenities. Cleanliness, room size, friendly staff.
Stayed 4 nights in Nov 2025

8/10 Good

Jagdish Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service
Stayed 1 night in Dec 2025

10/10 Excellent

STEPHEN, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Unbelievable property! Felt like I was no another planet. Was beautiful! Room was amazing!
Stayed 3 nights in Nov 2025

10/10 Excellent

jeff

Stayed 3 nights in Nov 2025

10/10 Excellent

ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, very spacious
Stayed 3 nights in Nov 2025

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and we know what to expect. It’s always clean, the food is all decent. Breakfasts are overpriced at the buffet, but the market will take care of you for a fraction of the price (still overpriced for what it is) We enjoyed Zama and Divino this time as well as taking an uber into Cancun for a few odd resort meals and to see some culture. Check out Parque las Palapas for some good authentic food options.
Stayed 6 nights in Nov 2025

10/10 Excellent

Marilou

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staffs were very courteous, overall we loved our stay at the resort.
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spotless, the staff was amazing as always. The food is always wonderful. I got married at this resort in April of 2023 and had to come back. I will visit again real soon.
Stayed 5 nights in Nov 2025

10/10 Excellent

Ujunwa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was an exciting stay for my friends and I. Very clean and friendly staff
Stayed 4 nights in Nov 2025

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made again, the typical mistake of accepting a mediocre breakfast for listening to a "membership" presentation. Despite telling them we are going to say no to any offer, they said it didn't matter, etc. Well, at the last moment, the inevitable hard faces were shown by the sales team, specially a not very nice supervisor who was impolite. What a bad experience! Because of him I will never return nor recommend any of my relatives or friends to go there. He won! :)
Stayed 3 nights in Nov 2025

10/10 Excellent

Britney

Stayed 7 nights in Nov 2025

10/10 Excellent

Samir, Pembroke Pines

Liked: Cleanliness, property conditions & facilities
Very nice hotel. Room was big and spacious. The service was outstanding. The food exceeded my expectations. My only complaint for an all inclusive hotel is the fact that you get a bill every time that you order something. Although you do not have to pay since it is all inclusive, but you get asked to give a tip. For me this was so annoying. Besides that everything was perfect. If the hotel eliminates this procedure I would return as many times as possible.
Stayed 3 nights in Nov 2025

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The balcony was very spacious in the 1 bedroom condo. We enjoyed meals out there as well as the hammock. The condo itself was spacious and decorated well, with a washer/dryer combo which I really appreciated. Take note, this resort is in Punta Sam not Cancun as advertised. The weather was TERRIBLE and we were forced to spend most of our stay in the condo. I noticed little small bugs crawling around on the night stands in the bedrooms. And no, I wasn't eating any food in the bedroom. It wasn't a big deal, as I noticed these little bugs crawling around other areas in the resort. I did what I did with the others, killed them with my shoe and kept it moving. Well, it wasn't until I packed my suitcase that I realized these small bugs were crawling everywhere on my suitcase and throughout. The bellman noticed them as well and said they were small ants and they won't hurt anything. I called down to the manager Carlos and they sent him to my room. He insulted me by stating they don't have bugs and I'm must have brought them with me. It was unbelievable. There are bugs everywhere in Mexico. Between the biting flies, mosquitos and apparently ants, I was insulted. Once I showed my displeasure for being insulted the manager tried to say he wasn't trying to insult me while simultaneously telling me they don't have bugs. All this while I have video of the little bugs crawling throughout my bag which I had to unpack, shake and repack just minutes before leaving for the airport.
Stayed 4 nights in Nov 2025

8/10 Good

Karlene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Courteous and friendly staff
Stayed 5 nights in Nov 2025

8/10 Good

Bahlibi

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was clean and staff are wonderful but booking with expedia is worst. We booked all inclusive but after we reached the Hotel ,we have been told that was a wrong information. Expedia must return our money. Beware of expedia booking.
Stayed 5 nights in Nov 2025

8/10 Good

Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The balcony ocean and pool are view were excellent.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ezley Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room great view and great staff
Stayed 4 nights in Nov 2025