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Hotel Description

5-star luxury hotel near Water Tower Place, connected to a shopping center

City center retreat

At this Near North Side hotel, you'll be well placed to visit Water Tower Place and Chicago Water Tower, both steps away. John Hancock Center and Tribune Tower are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, express check-in, and valet parking. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

WiFi, Smart TVs

Boasting comforts such as premium bedding and down comforters, the 434 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include WiFi, DVD players, and Smart TVs with cable channels.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$342* Per night/room 20 Oct. - 21 Oct.

Club Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, Michigan Avenue View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton, Chicago ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton, Chicago

Everyone (5) Family (1)
5 out of 5

Posted by on 19 Feb. 2019

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5 out of 5
Fast and friendly check in. They accommodated us and put our rooms next to each other

Posted by on 10 Feb. 2019

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5 out of 5
Excellent location, great service as expected! Loved the room service

Posted by on 11 Jun. 2018

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2 out of 5

Could have been 5 star, but was not

Pros: The overall Staff were friendly and helpful. The front desk dropped the ball regarding my issue with the room.
Cons: When a problem is noted at the front should call and make sure the issue is resolved.
Location: Great location...walking distance to everything you need.
Chicago is a frequent destination for me and my wife. I have stayed at two other competing luxury brand hotels in the Magnificent Mile of Chicago. This trip I chose The Ritz-Carlton Chicago. First I want to say the staff was amazing...just what you would expect from a Ritz Carlton property. With one exception...I will get to that in a moment. The room was a city view...2122. It was very clean and well appointed except for the stain in the carpet in the middle of the room. The bed was well made and nice...except the mattress was broken down so badly, my wife moved to my daughters apartment to sleep on the couch. I spoke to the front desk...they offered to flip the mattress. I said...will the mattress still be broken but just flipped....well that is what I received...still slept on a broken down old mattress...and the call from management making sure my issue had been solved...which is normal in a hotel of this never happened. Clean the a new mattress and this is a great hotel...looks like I will go back to the Four Seasons.

Posted by , from Oklahoma on 21 May 2018

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5 out of 5

Nice new club floor

New club floor just opened. Staff was very responsive and helped with special dietary needs.

Posted by , from NC on 16 Apr. 2017

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5 out of 5

Downtown Chicago March 19-22

Pros: Impeccable service, city and Lake Michigan views, convenience, awesome bedding. The Nespresso machine was a perfect accoutrement for a great room.
Cons: Room was a little dated and showed some age. Had some minor cracks in the crown molding.
Location: Location is wonderfully convenient. Restaurants (fine dining or more budget friendly), shopping, Navy Pier are all within walking distance.
We stayed at the Ritz-Carlton in Chicago for 3 nights for a short family vacation. Our room was on the 30th floor and had great views of the city skyline as well as Lake Michigan, Navy Pier, and the Ferris Wheel. The room was spacious and very clean. We never once passed any hotel staff that did not smile and greet us. The service was impeccable. I can't express enough how comfortable the bed was. Absolutely Fabulous. The indoor pool was closed for maintenance, which was a little disappointing for our 9 year old son, but not really that big a deal overall. The hotel is undergoing some remodeling in certain areas, but we never saw it from our elevator up to the 12 floor lobby to our room. The hotel in general is very conveniently located on the Magnificent Mile, just off Michigan Ave. and is easy walking distance to many fabulous restaurants and shopping. Cabs are always on standby on the street for the longer destinations. I would definitely stay here again and recommend to friends.

Posted by , from Nashville, TN on 23 Mar. 2017

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4 out of 5

Great Location

Pros: Comfort and location
Cons: Valet parking--long wait times for car to be brought around
Stayed for 3 nights over Memorial Day wknd while in town to see family and friends and attend a wedding. Hotel is very nicely kept, with a beautiful lobby and pleasant, staff. Our room had a great view of Navy Pier, and was very quiet and comfortable. This is a terrific location for all that Chicago has to offer, and is within walking distance of the lakefront, Mag Mile, River North, Rush Street, Gold Coast and Navy Pier areas. Only downside was the long wait for the valet parking. We often had to wait up to 20 additional minutes for the car to be brought up, even at non-peak times, despite requesting the car by phone more than 10 minutes prior to needing it.

Posted by , from Las Vegas on 26 May 2015

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2 out of 5

Not a five star hotel.

Slow internet with poor WIFI signal quality.  But the staff was nice.

Posted by on 31 Jul. 2013

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5 out of 5

Great location, helpful staff.

Pros: Close restaurants, Free Internet
The location was ideal, the staff was beyond helpful without being in your face. I would recommend it if you are in the downtown Chicago area and want easy access to all the activities and dining.

Posted by , from Houston, TX on 4 Oct. 2012

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2 out of 5

Nothing 5 star about this hotel.

I have had many wonderful stays at the Ritz Carlton chain of hotels. This Chicago location falls very short of their standard. The staff at check in was very pushy and condescending. The hotel, all around had an extremely unpleasant smell. Nothing 5 star about this hotel!

Posted by on 22 Jun. 2012

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About the The Ritz-Carlton, Chicago

Location 160 E Pearson Street, Chicago, IL 60611

Property Features

The Ritz-Carlton, Chicago offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A fitness center, a sauna, and a complimentary children's club are also featured at the luxury The Ritz-Carlton, Chicago. Parking is available for a fee. This 5-star Chicago hotel is smoke free.

  • 434 guestrooms or units
  • 15 levels
  • Dining venue
  • Bar or lounge
  • Kid's club (free)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: WiFi (surcharge)


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.4 km / 18.2 mi)
  • Train station: Millennium Station (1.7 km / 1.1 mi)
  • Metro station: Chicago Station (Red Line) (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Ritz-Carlton, Chicago offers 434 air-conditioned accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • DVD player
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

The Ritz-Carlton, Chicago has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Minimum age to access spa is 0
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40 per night.
  • Cribs (infant beds) are not available.


  • Pets: USD 100 per pet, per stay
  • Weight limit: 25 lbs


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No cribs (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 48.00 per day
  • Valet parking fee: USD 71.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Four Seasons Hotel
  • Chicago Ritz-Carlton
  • Four Seasons Hotel Chicago Ritz-Carlton
  • Ritz-Carlton Chicago
  • Ritz-Carlton Chicago Four Seasons
  • Ritz-Carlton Chicago Four Seasons Hotel
  • Ritz-Carlton Four Seasons
  • Ritz-Carlton Four Seasons Hotel
  • Ritz-Carlton Chicago Hotel
  • The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
  • The Ritz-Carlton Chicago (a 4 Seasons Hotel)
  • Ritz Chicago
  • The Ritz Carlton, Chicago
  • The Ritz-Carlton, Chicago Hotel
  • The Ritz-Carlton, Chicago Chicago
  • The Ritz-Carlton, Chicago Hotel Chicago

You should know

  • Pool access available from 5:30 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.