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The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

4.0 star property
4-star luxury hotel near Cleveland Clinic

Choose dates to view prices

Photo gallery for The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Meeting facility
Gym
Exterior
Meeting facility
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
10660 Carnegie Ave, Cleveland, OH, 44106
  • Place, Severance Hall
    ‪11 min walk‬
  • Place, Case Western Reserve University
    ‪14 min walk‬
  • Place, Cleveland Museum of Art
    ‪16 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪21 min drive‬

Room options

View all photos for 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for 2 QUEEN BEDS 2 ROOM SUITE WITH SOFABED

Hypo-allergenic bedding, down comforters, in-room safe

2 QUEEN BEDS 2 ROOM SUITE WITH SOFABED

  • Sleeps 5
  • Free WiFi

View all photos for Studio, 2 Queen Beds, Corner

Hypo-allergenic bedding, down comforters, in-room safe

Studio, 2 Queen Beds, Corner

  • Sleeps 4
  • Free WiFi

View all photos for Two Bed Queen Standard

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen Standard

  • Sleeps 4
  • Free WiFi

View all photos for Two Bed Queen Junior Suite

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen Junior Suite

  • 55 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Two Bed Queen Standard

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen Standard

8.6 out of 10
Excellent
(49 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Two Bed Queen Suite

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen Suite

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for One Bed King Suite

Hypo-allergenic bedding, down comforters, in-room safe

One Bed King Suite

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for One Bed King Standard

Hypo-allergenic bedding, down comforters, in-room safe

One Bed King Standard

8.4 out of 10
Very good
(94 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two Bed Queen, Accessible

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen, Accessible

9.0 out of 10
Wonderful
(27 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 139 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Two Bed Queen, Accessible with Roll In Shower

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen, Accessible with Roll In Shower

8.6 out of 10
Excellent
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio, 2 Queen Beds, Corner

Hypo-allergenic bedding, down comforters, in-room safe

Studio, 2 Queen Beds, Corner

9.2 out of 10
Wonderful
(20 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Qn Mobility/Hearing Access Bathtub

Hypo-allergenic bedding, down comforters, in-room safe

2 Qn Mobility/Hearing Access Bathtub

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen Beds

  • Sleeps 4
  • Free WiFi

Corner Study Two Queen Room

  • Sleeps 4
  • Free WiFi

View all photos for Two Bed Queen Suite

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen Suite

  • Sleeps 5
  • Free WiFi

View all photos for Two Bed Queen, Accessible

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen, Accessible

  • Sleeps 4
  • Free WiFi

View all photos for Two Bed Queen Junior Suite

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen Junior Suite

  • Sleeps 4
  • Free WiFi

View all photos for One Bed King Suite

Hypo-allergenic bedding, down comforters, in-room safe

One Bed King Suite

  • Sleeps 2
  • Free WiFi

View all photos for One Bed King Standard

Hypo-allergenic bedding, down comforters, in-room safe

One Bed King Standard

  • Sleeps 2
  • Free WiFi

View all photos for Two Bed Queen, Accessible with Roll In Shower

Hypo-allergenic bedding, down comforters, in-room safe

Two Bed Queen, Accessible with Roll In Shower

  • Sleeps 4
  • Free WiFi

View all photos for Mobility Hearing Accessible Two Queen Room with Bathtub

Hypo-allergenic bedding, down comforters, in-room safe

Mobility Hearing Accessible Two Queen Room with Bathtub

  • Sleeps 4
  • Free WiFi

Mobility Hearing Accessible Two Queen Room with Shower

  • Sleeps 4
  • Free WiFi

View all photos for Suite With Two Queen Beds-Mobility Hearing Accessible

Hypo-allergenic bedding, down comforters, in-room safe

Suite With Two Queen Beds-Mobility Hearing Accessible

  • Sleeps 6
  • Free WiFi

2 Queen Beds 2 Room Suite With Sofabed

  • Sleeps 5
  • Free WiFi

View all photos for Two Queen Room

Hypo-allergenic bedding, down comforters, in-room safe

Two Queen Room

  • Sleeps 4
  • Free WiFi

View all photos for Two Room King Suite with Sofabed

Living area

Two Room King Suite with Sofabed

  • Sleeps 4
  • Free WiFi

View all photos for 1 King 2 Room Suite Non-Smoking

Hypo-allergenic bedding, down comforters, in-room safe

1 King 2 Room Suite Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen 2 Room Suite Non-Smoking

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen 2 Room Suite Non-Smoking

  • Sleeps 5
  • Free WiFi

View all photos for 2 Queen Beds Corner Study

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen Beds Corner Study

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Beds Non-Smoking

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen Beds Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Junior Suite Non-Smoking

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen Junior Suite Non-Smoking

  • Sleeps 5
  • Free WiFi

View all photos for 2 Queen Mobility Hearing Accessible Roll In Shower Non-Smoking

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen Mobility Hearing Accessible Roll In Shower Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Mobility Hearing Accessible Tub Non-Smoking

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen Mobility Hearing Accessible Tub Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Suite Mobility Hearing Accessible Roll In Shower Non-Smoking

Hypo-allergenic bedding, down comforters, in-room safe

2 Queen Suite Mobility Hearing Accessible Roll In Shower Non-Smoking

  • Sleeps 6
  • Free WiFi

View all photos for Guestroom

Hypo-allergenic bedding, down comforters, in-room safe

Guestroom

  • Sleeps 5
  • Free WiFi

View all photos for King Room

Hypo-allergenic bedding, down comforters, in-room safe

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • Free WiFi

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About the area

Cleveland

University Circle stay.Within a 15-minute walk of this University Circle hotel, you'll find Cleveland Clinic and Cleveland Museum of Art. Ronald McDonald House Cleveland and Cleveland Orchestra are also within half a mile (1 km).

What's nearby

  • Ronald McDonald House Cleveland - 5 min walk - 0.4 km
  • Severance Hall - 11 min walk - 1.0 km
  • Case Western Reserve University - 14 min walk - 1.2 km
  • Cleveland Museum of Art - 16 min walk - 1.4 km
  • Cleveland Museum of Natural History - 17 min walk - 1.5 km

Getting around

  • University Circle Station - 8 min walk
  • Cleveland Station - 17 min drive
  • Cleveland Hopkins International Airport (CLE) - 24 min drive

Restaurants

  • ‪UH Cafeteria - ‬16 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪La Salsa - ‬10 min walk
  • ‪Panera Bread - ‬13 min walk
  • ‪Melt University - ‬14 min walk

About this property

The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

4-star luxury hotel near Cleveland Clinic
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center, 6 meeting rooms, and coworking spaces are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11403 square feet (1059 square meters) and includes a conference center. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the luxury The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton. A free area shuttle within 2.00 mi is available. Parking is available for a fee.

This Tudor Cleveland hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 11 levels
  • Meeting rooms
  • 11403 sq ft of conference space
  • 1059 sq m of conference space
  • Built in 1929
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton offers 157 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

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Property amenities

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 2 mi
  • Self parking on site (USD 21.60 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.00 per person
  • Self parking fee: USD 21.60 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Tudor Arms Cleveland

DoubleTree Hilton Tudor Arms Hotel

DoubleTree Hilton Tudor Arms Hotel Cleveland

DoubleTree Tudor Arms

DoubleTree Tudor Arms Hotel

Hilton Tudor

Hilton Tudor Arms

Tudor Arms

Tudor Arms DoubleTree

Tudor Hilton

DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

The Tudor Arms Cleveland a DoubleTree by Hilton

The Tudor Arms Hotel Cleveland a DoubleTree by Hilton

The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton Hotel

Frequently asked questions

How close is The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton to the airport?

The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton is 8.4 mi (20-min drive) away from the Cleveland, OH (BKL-Burke Lakefront) airport, the closest popular airport to the property.

How much does it cost to stay at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton on May 24, 2026 start from CA $157, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton have an airport shuttle?

Airport shuttle services are not available at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton.

How close is The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton to the beach?

This hotel is 8.2 mi (22-min drive) from Villa Angela Beach and 8.2 mi (22-min drive) from Euclid Beach. Don't forget your sunscreen!

Does The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton offer free breakfast?

Free breakfast isn’t provided at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton, but buffet breakfast is offered for a fee of USD 18.00 per person. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 8:00 AM to 11:00 AM.

Is there a casino at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton?

No, there is no casino at this hotel, but JACK Cleveland Casino (9-min drive) and MGM Northfield Park (25-min drive) are nearby.

What time is check-in at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton?

Check-in begins at 4:00 PM. A fee applies for early check-in.

Is there free parking at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton?

Free parking is not available at this hotel. Self parking is available for USD 21.60 per day.

Does The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton have a pool?

The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton does not have a pool.

Does The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton have a restaurant?

The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton is home to Tudor Bar & Grill, which features American cuisine and happy hour.

Does The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton have a spa?

There are no spa services available at this hotel.

How close is The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton to downtown Cleveland?

The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton is 4.2 mi away from Cleveland.

The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 539 out of 1135 reviews
Rating 8 - Good. 296 out of 1135 reviews
Rating 6 - Okay. 156 out of 1135 reviews
Rating 4 - Poor. 80 out of 1135 reviews
Rating 2 - Terrible. 64 out of 1135 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026

8/10 Good

Gloria, Viola

Stayed 1 night in Mar 2026

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay as always! Clean rooms, great breakfast and convenient parking.
Stayed 1 night in Feb 2026

10/10 Excellent

Karissa

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Feb 2026

6/10 Okay

Tarek

Stayed 6 nights in Feb 2026

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
GREAT location! Clean room. Staff was friendly. Little tough to get the thermostat working right.
Stayed 1 night in Feb 2026

10/10 Excellent

Michal

Stayed 1 night in Feb 2026

10/10 Excellent

Kelly

Stayed 1 night in Jan 2026

10/10 Excellent

Kelli

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff
Stayed 2 nights in Jan 2026

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms. Staff were great and helpful. Tram drivers were exceptional. Especially James.
Stayed 4 nights in Jan 2026

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
I thought after paying for the night the breakfast should be free not 29.00
Stayed 1 night in Jan 2026

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was great. I had to change my reservation in the middle of my stay to double beds. They helped me right away even though it was late afternoon on my second night.
Stayed 3 nights in Jan 2026

4/10 Poor

Dana

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was neglected - dust on the tabletops and coffee pot and dirt in the corners of the bathroom floor. I arrived after dark and didn't see this until the next morning. If the basics aren't done how do I know I slept in a clean bed? The staff was great but I would not recommend this hotel, and I will not be back.
Stayed 1 night in Jan 2026

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

4/10 Poor

Francis

The front desk clerk was not friendly and did not communicate well
Stayed 1 night in Jan 2026

10/10 Excellent

Aaron L

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Q
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

2/10 Terrible

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Didn't eat breakfast
Stayed 1 night in Dec 2025

2/10 Terrible

Tereasa

Liked: Cleanliness, staff & service, property conditions & facilities
Mad there was suppose to be shuttle service but none
Stayed 1 night in Dec 2025

10/10 Excellent

Jazzib

Liked: Cleanliness, staff & service, amenities
Clean room, good AC and service
Stayed 4 nights in Dec 2025

4/10 Poor

steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need an update -- the furniture is shabby, and the windows were drafty and dirty. There was hair around the drain in the shower. The picture of your lobby shown here is bright, well-lit -- not so in reality. We also had a problem checking in -- 6 months prior to the wedding we were attending (in the same building) we reserved a king size bed in a suite. When we tried to check in, we were told this was not available, even tho the next person checking in was given this type of room. We were able to get a room with 2 queen beds, which worked out as our son was staying with us -- the pull out couch in the living area was shabby and uncomfortable for sleeping. The clerk at the desk did offer to refund $100/night -- we hope this will come through our Expedia account. Our daughter and son-in-law had arrived at 3am due to airline issues, and were kept waiting and told they could not receive cards for their room due to a gliche in your computer system. Other guests also had this issue. There seemed to be NO coordination between the hotel and the concession that runs to event space -- we found out on the date that there is a hotel bus service we could use to get to the rehearsal dinner off-site. No one was told this was available prior. The building is a stately one, with a long historic tradition which should be honored by its owner as a Cleveland treasure. Hoping Hilton will see the value in this beautiful lady and upgrade the facility appropriately.
Stayed 2 nights in Dec 2025

6/10 Okay

Carlos

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is shabby, dirty floors in the bathroom, the furniture is old and in bad condition. Coffee machine didn’t work. Bathroom door didn’t close. Ver poor experience for the price
Stayed 1 night in Dec 2025

8/10 Good

Shannon

Stayed 1 night in Dec 2025