6/10 Okay
Anne
22 Jan 2024
Hotel is in a beautiful building. We had stayed for an overnight previously and had been impressed with staff and quality of breakfast. This time we were staying for 4 nights. We went to our room which was very small. We quickly noted there was no fridge, iron etc in the room and nowhere to sit as we had to put our case on the only chair. The pillows were flat and hard. Going into the toilet at night I realised that there were small bugs on the bathroom floor. After looking online it became apparent these were silver fish. Next morning we informed reception staff and were informed that the room had been deep cleaned that day before. I had to ask staff member to google these bugs as he seemed unconvinced. We asked for another room or to cancel our booking. We were given another room which was bigger and no bugs. We were given no apology and staff appeared annoyed that we had complained. The breakfast omelette and scrambled eggs were overcooked, black pudding resembled a fried crisp. Bakery was not fresh and dry. All in all a very disappointing stay and hotel appears to have gone downhill since last summer. Much better hotels in Edinburgh for same price.
Anne
Stayed 4 nights in Jan 2024