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The Sutton Place Hotel - Edmonton

3.5-star property
10235 - 101 Street, Edmonton, AB 1-855-887-0424
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3.3 out of 5
See all 10 Travelocity Reviews

"We had the best experience in this hotel. They never disappoint. Rooms are always clean and the beds are sooooo comfy. Highly recommend " More

By a verified traveller on Mon 17 Jul 2017

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Hotel Description

3.5-star eco-friendly hotel near Rogers Place, connected to a shopping center

Heart of Edmonton

At this Downtown Edmonton hotel, you'll be well placed to visit Rogers Place and Edmonton City Centre, both within a 5-minute walk. Also, Shaw Conference Centre is within half a mile (1 km) and Royal Alexandra Hospital is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and airport shuttle. Enjoy the fitness center and perks like free WiFi.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 313 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include room service, premium bedding, and free newspapers.

Room (Sutton 2 Queens)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$122* Per night/room 1 Mar. - 2 Mar.

Standard Double Room, 2 Double Beds (Sutton Double)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Sutton King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 2 Max

The Sutton Place Hotel - Edmonton ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Sutton Place Hotel - Edmonton

Everyone (2) Couples (1)
3 out of 5
The Sutton Place is an excellent location to stay and underground park if you are taking in an event at Roger's Place.

Posted by on 26 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Nahom

Thank you and we appreciate for your feedback! We look forward to welcoming you back at the Sutton Place Hotel Edmonton!

4 out of 5

VERY nice hotel. Yes, it's a bit rough around the edges.

Pros: Close restaurants, Quiet, great shopping and sightseeing location
Cons: "free" internet slow as molasses, wear and tear in washroom too visible
This is still a VERY nice hotel - comfortable, quiet rooms, heat works (quietly, no less!), good staff, and premium location. In mid-winter, paying $23/night for heated downtown parking was not an annoyance. Paying extra for "premium" wireless internet service WAS annoying (the free service was very slow). The bathroom could have used some grout work and paint touchup. Yes, the TV was sad, old, and bulky, but the picture was fine. The Christmas season is a great time to stay at this hotel, especially if you want to shop or sightsee downtown.

Posted by , from Prince Albert, SK, Canada on 5 Jan. 2013

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5 out of 5

Fantastic stay

Pros: Close restaurants, Free Internet, Quiet, heated parkade
Cons: expensive parking
highly recommended if you don't mind slightly outdated interiors. The staff is super friendly and helpful. The one negative is parking is too expensive at double digit rates per night and there is a very very long walk from the heated park are.

Posted by , from Alberta on 29 Dec. 2012

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5 out of 5

Beautiful hotel close to everything downtown

Pros: The beds are the best I've ever slept in
Location: Right next to Rogers Place and City Centre Mall
We had the best experience in this hotel. They never disappoint. Rooms are always clean and the beds are sooooo comfy. Highly recommend

Posted by , from Whitecourt on 17 Jul. 2017

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2 out of 5

Stuck elevators and confused staff

We checked in somewhat later in the evening and unfortunately the night staff were not the most proficient at communicating or handling request or issues. One of the 3 elevators was out for service, the second one became stuck on the second floor with me wife in it and the third was routinely packed. It took 30+ minutes to get from the ground floor to our room. When we finally got to our room, it turns out somebody was already in it. Quite a surprise for us and them to say the least. Parking was also an issue. The hotel parking lot, that the front desk staff directed me to, was full. A sign at the entrance directed me to go to another one but didn't not actually give any directions to it. After driving around the block a couple of times I finally stopped and asked the parking attendant where to go. She didn't know exactly but "thought" it was over a block or so. I finally found it but then noticed that the daily rate for it was half what the hotel was charging me for parking as part of me room. The room was nice enough and check out in the morning was quick but we'll not stay there again I expect.

Posted by on 6 May 2016

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3 out of 5

Perfectly fine

Pros: Free Internet
Better value than the Westin. Not as nice, but significantly cheaper, at least when I booked. Connected to the City Centre Mall via pedestrian bridge (although most stores in the mall close at 5 or 6 on weeknights, which is unfortunate for the business traveler).

Posted by , from Chicago, IL, USA on 31 Jul. 2012

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4 out of 5

Good value for your money

Pros: Close restaurants, Free Internet, Quiet
My wife and I recently spent the weekend at the Sutton Place Hotel. We liked the central location and I thought it was very good value for the money. They are upgrading it by adding the restaurant CHOP to the hotel, which I think will make a great addition. The staff were very friendly and helpful, and the room was large, bright, clean and comfortable. My only concern would be that the room is starting to look a little dated, and could use a little redecoration. I would definitely stay there again.

Posted by , from St Paul, AB T0A, Canada on 23 May 2012

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2 out of 5

Watch out for BED BUGS

I stayed in this hotel May 28 & May 29. The staff were great but the first indication I had this was not a 4 star hotel was waking up in the morning to an awful smell in the room. House keeping came and advised the plumbing lines were plugged causing the foul odor. Instead of moving me to another room while they repair it they send in the plumber while I am in the room. Not exactly relaxing or comfortable. However that does not even beging to compare to what I discovered at check out on Sunday morning. I was covered in bites on my arms, shoulders and legs, I even advised the staff something must have been in my room biting me because of the welts and the incredible itch. The following day I went to a doctor who advised me I had bed bug bites. I called the hotel and the manager suggested that I was allergic to the detergent they used on the sheets because the maid checked the room and found nothing( or so they say). This was the only hotel I stayed in and I have over 50 bites. If you stay check your bed very carefully!!!

Posted by on 3 Jun. 2010

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2 out of 5

Not the Best

Stayed here 3 nights and it was ok but certainly not a 4 star. As others have said it is dated and the carpets and fixtures need updating. The worst was the noise with kids running in the hallways and nothing done about it (well after midnight) by staff after it was brought to their attention by numerous guests. The restaurant is expensive for what you get.

Posted by on 6 Apr. 2010

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3 out of 5

This is *NOT* a 4 Star Hotel!

This may have been a 4 star hotel in 1981. I guess for the price (week before Christmas) the value was OK. But normally I would NOT stay here again. Everything worked OK, and was reasonably clean, and service was OK. But the whole place needs a MASSIVE renovation, particularly the bathrooms. I am not a fan of chipped enamel in the sink of a "4 star" hotel. The local Motel 6, OK fine, but not a hotel aspiring to a higher level. Also, being old and way past the "time to renovate" date, the place had the weird "old hotel" smell. Not stale smoke....just the "carpets that have been steam cleaned too many times instead of replaced" smell. Tolerable but not pleasant. Parking is expensive ($* / day) and a pain....you park around the corner in a parkade and then have to haul your luggage in through doors and an elevator that are just a bit too small when your hands are full. Internet service is a touch deceptive. They say "free" high speed internet in the hotel description which is true....but to get REAL high-speed internet you need to upgrade to the "premium" service which is $* / day (not mentioned in the hotel description). However, it is wireless and is painless to connect if your laptop is at all modern. The staff are pleasant and helpful. No problems there. So it all comes down to expectations. I got the room at a pretty reasonable price - less than some 3 and even 2 star properties. In that situation I'd say sure, as long as you can live with the 80's decor it's all right. But it can't compete with other hotels in this category if they're trying to charge full price.

Posted by on 21 Dec. 2009

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About the The Sutton Place Hotel - Edmonton

Location 10235 - 101 Street, Edmonton, AB T5J3E9

Property Features

The Sutton Place Hotel - Edmonton offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. There are 5 meeting rooms available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly The Sutton Place Hotel - Edmonton. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Edmonton hotel is smoke free.

  • 313 guestrooms or units
  • 26 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Edmonton, AB (YEG-Edmonton Intl.) (31.1 km / 19.4 mi)
  • Train station: Edmonton Station (5.1 km / 3.2 mi)
  • Metro station: Central Station (0.6 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Sutton Place Hotel - Edmonton offers 313 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Edmonton hotel provides complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

CHOP Steakhouse and Bar - This steakhouse serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 35 per accommodation, per stay, plus a deposit of CAD 150 per stay
  • Maximum 1 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 20 and CAD 40 for adults, CAD 20 and CAD 40 for children (approximately)
  • Self parking fee: CAD 35 per day (in/out privileges)
  • Valet parking fee: CAD 45 per day (in/out privileges)
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 35 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • The Sutton Edmonton Edmonton
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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.