"Very nice, no gym or pool though. The air conditioning did not work well but the staff was helpful " More

By a verified traveller on Sun 01 Jul 2018

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Hotel Description

3.5-star family-friendly hotel near West Edmonton Mall, connected to a shopping center

In entertainment district

Within a 10-minute walk of this West Edmonton hotel, you'll find West Edmonton Mall and World Waterpark. Also, Galaxyland is within half a mile (1 km) and Palace Casino is within 2 miles (3 km).

Casino, bar/lounge

This eco-friendly hotel features a casino, a water park, and 3 restaurants. There's fun for all ages with a bowling alley and mini golf. Relax with a drink at the bar/lounge and enjoy perks like free self parking and free WiFi.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 355 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include room service, ceiling fans, and safes.

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$178 per night

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Theme Room 1 Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Fantasyland Hotel ratings based on 12 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fantasyland Hotel

Everyone (1)
4 out of 5

Fantasyland Hotel

We stay at this hotel almost every fall for a week. When we arrived this time our room was not ready for us. Check-out time is 11:00 am so I find it difficult to understand why a room (that had been pre-booked for 7 months) was not ready upon our arrival at 3:00 pm. Also, the guest parking is...well...there is no guest parking. You're bascailly on your own. For what we pay I feel there should be specified areas for guests of the Fantasyland Hotel; not the "scramble" parking that is available. Other than that the room was very clean and the staff friendly.

Posted by , from Regina, SK, Canada on 1 Oct. 2013

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4 out of 5

Great hotel if you are wanting to shop at the mall.

Pros: Close restaurants
Hotel was good. Clean. Attached to West Edmonton Mall.

Posted by on 28 Nov. 2012

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5 out of 5

They were extremely accomodating!!!

We had a great vacation, the room was very spacious and we were very impressed with the staff at the hotel, they went out of their way to make sure we were having a great vacation :)

Posted by , from Roland MB on 20 Sep. 2012

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2 out of 5

Beware the death trap bunkbeds

Before you trust the handrails on the theme room bunks to keep your child safe I recommend you press down on the side of the mattress and witness the large opening it creates. During a recent stay our 6 year old son fell through this opening to the floor narrowly missing the night stand with hiw head. When checking out I attempted to inform the manager but they were to busy to respond. A CHILD IS INJURED ON THEIR PREMISES AND THEY ARE TOO BUSY TO SPEAK TO ME. Never staying again.

Posted by on 19 Mar. 2012

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4 out of 5

Only place our family stays in Edmonton

Pros: Close restaurants
I love how convenient this hotel is for our family. It is all so close. My only complaint is I wish their rates were better.

Posted by , from Saskatchewan on 5 Oct. 2011

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4 out of 5
Very nice, no gym or pool though. The air conditioning did not work well but the staff was helpful

Posted by , from new castle de on 1 Jul. 2018

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Comment from Hotel Management

1 Jul. 2018 by JC

Hello Tasha, Thank you for your review. As a hotel guest you do get access to Crunch Fitness, a gym located inside West Edmonton Mall. Since we are attached to the mall you have a convenient indoor access to all the mall has to offer! We do hope to see you again soon.

2 out of 5

Cheesy!

This hotel may have been one of the nicest hotels 20 years ago, but they haven't renovated since! Lights are burnt out, the prices are crazy and the rooms are not as clean as they should be. With so many better options, this hotel should kiss it's status goodbye!

Posted by on 13 Jan. 2009

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5 out of 5

Fantasyland is fantasy!!!

We loved this room.....we stayed in the Roman theme room......was nice, romantic, clean and just relaxing!!!Though i think that breakfast should be included in the price since it is steep....but would stay here again !!!

Posted by on 17 Sep. 2007

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2 out of 5

Not MY fantasyland

I have to admit that the thought of enjoying a nice romantic evening in one of the most world renowned hotel theme rooms with my husband would surely be a wonderful experience; \nhowever, I was terribly disappointed in the room itself. Over the past few years I have stayed in the Polynesian room and the Victorian room. Both rooms left much to be desired. The carpets were soaked from previous jacuzzi users, the furniture is old and the beds were highly uncomfortable. The hotel is in serious need of revamping in their "old" theme rooms to fix/repaint broken furniture, repair torn curtains, paint over the numerous wall chips, and to get rid of the musty smell. The price of their theme rooms was incredibly expensive for what we got. I would NEVER recommend this hotel to anyone if you're looking for a wonderful romantic evening.

Posted by on 5 Sep. 2007

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5 out of 5

Great Hotel

This is the greatest hotel my finance and I have ever stayed in. We just got married and will be returning to the Hotel in October for our honeymoon. We did not even consider any other locations when we remembered how great this hotel is.

Posted by on 19 Jul. 2007

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Renovations + Closures

The property will be renovating from 05 March 2019 to 30 June 2019 (completion date subject to change). The following areas are affected:

  • Guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Fantasyland Hotel offers its guests a water park (surcharge). There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 269098 square feet (25000 square meters) and includes a conference center. A casino, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Fantasyland Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Edmonton hotel is smoke free.

  • 1 building
  • 355 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 269098 sq ft of conference space
  • 25000 sq m of conference space
  • Built in 1987
  • Casino
  • Bar or lounge
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Miniature golf on site
  • Bowling alley on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Edmonton, AB (YEG-Edmonton Intl.) (37.9 km / 23.5 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Fantasyland Hotel offers 355 air-conditioned accommodations with safes and coffee/tea makers. 42-inch LCD televisions come with satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

L1 Lounge - This lobby lounge serves light fare only.

L2 Grill - This restaurant serves breakfast, lunch, and dinner.

Cafe Levi - This delicatessen specializes in kosher dishes.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Weight limit: 25 lb
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 16 and CAD 20 per person (approximately)
  • Valet parking fee: CAD 18.00 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per night
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.