Book a hotel near Fontainebleau, Mid Beach

"Always a treat"

"The room was clean. The lobby was nice, great for pictures! The staff was mostly helpful. Tony was the best! Over all the stay was good but I do have some complaints. First, the lack of amenities. When I say there were none, there were literally none. No microwave, no hair dryers, no tooth brushes, nothing you would normally expect to be able to get at a hotel. They don't even have wash cloths so be sure to bring your own. Also, it was freezing outside the weekend I visited (30 F at night), and the hotel never turned on the heat, so the entire building, including our room was cold. We had to close our vent due to it blowing cold air. The room key cards, were not good quality. They kept getting deactivated and we had to have them resent almost every day. Last thing is as I was leaving, I needed to use the elevator to bring down my luggage. The elevator has an exterior door that needs to be closed to operate. Well apparently someone on another floor didn't close it, and it got stuck there. When I went to the front desk and said it wasn't working she told me why it didn't work, and said she didn't feel like going upstairs to close it. I had a ride to the airport waiting on me so I ended up having to carry everything down the stairs. That was a horrible customer service moment but luckily the positive experience we had with the other staff members outweighed that one bad moment."

"Staff is so friendly "

"Professional staff, incredible building."

"Clean room, comfy beds"

"Was a good experience!!! I love their pool "