Book a Kelowna Hotel with Hot Tub in Room

Was not impressed with their cleaning “protocols”. I was told at check in that because I’m staying for more then one night that if I needed cleaning throughout my stay to tell the front desk and let them know a time we will be away from the room to help protect from CoVid, I was okay with that. However, the next afternoon, I did just that and asked them to please change the towels and vacuum (I have a 10mth old). I was told I needed to book a vacuum 24hrs in advance and She’ll just hand me towels now. I was on my way out with my kids so I couldn’t. When I came back, nothing was done in my room. I asked the front desk and they said no one was available and just leave our garbage outside and they will take it. The lady who came to take out garbage was nice and went and got us new towels and bedding, which we had to swap ourselves. Overall the room was dusty and clearly not throughly cleaned. I end up buying a disinfectant and wiping everything down myself. I’ve never stayed at a hotel that wouldn’t tidy up a room everyday unless you told them you didn’t their service or put the do not disturb sign on door. All in all, did not enjoy my stay

Really impressed by how they have handled Covid. Everything was clean, check in was easy, breakfast arrived in a paper bag outside our door. Would definitely stay here again.

Great hotel, if a bit dated. We loved our room and the service was fantastic. Would definitely stay here again.

got 2 rooms and both of them smells smoke. dirty, internet so slow

Exactly as I expected. Rooms were clean, easy check in. No complaints!

The room was newly renovated, the indoor pool was bright and clean. Staff were friendly. We'll stay here again.