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4.3 out of 5

"Initial Issues: I booked a reservation on Travelocity.com for an $89 hotel room. At the time of making the reservation, there was a button I had to c ... " More

By a verified traveller on Thu 16 Feb 2017

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Hotel Description

Family-friendly 3.5-star hotel near Central Park Zoo

Heart of New York

At this Midtown hotel, you'll be well placed to visit 5th Avenue and Madison Square Garden, both within a 5-minute walk. Macy's and Empire State Building are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Business travelers can take advantage of the express check-out. You'll appreciate the area shuttle, self parking, and limo/town car service.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 69 guestrooms also offer free WiFi and LED TVs with satellite channels. Other amenities include iPod docks, first-run movies, and room service.

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$226* Per night/room 29 Sep. - 30 Sep.

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Full Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room (Empire State King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Broadway Plaza Hotel ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Broadway Plaza Hotel

Everyone (11) Couples (1)
4 out of 5
Did not get transportation to the airport and had to use a taxi.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Scott Walker, General Manager

Hi; Thank you for your business and for taking the time to share your feedback. We hope to see you back with us again. Have a nice day!

5 out of 5
Excelent service and room in excelent conditions. I recomended this Hotel.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Scott Walker, General Manager

Hi: Thanks for the great review. We appreciate your business and you taking the time to share your comments. We hope to see you back with us again. Have a nice day!

4 out of 5

Posted by on 30 Dec. 2018

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Comment from Hotel Management

30 Dec. 2018 by Daniel Molestina, Assistant Manager

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you back with us again in the near future. Happy New Year!

3 out of 5
Quick check in, cute room and ok breakfast. Since it is right off Broadway, it was very loud. I live in NYC and am used to the noise and was bothered by the noise in this room. It was also a corner room which was neat but the sign for the hotel was very bright even with the blinds closed. Most importantly, my son woke up with a small rash on his face. By afternoon it had spread all over his body. I'm not sure what type of products they use or if the sheets weren't cleaned prior to our stay. Something to consider.

Posted by on 4 Oct. 2018

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Comment from Hotel Management

2 May 2019 by Scott Walker, General Manager

Hi; Thank you for your comments. We apologize for any inconvenience but with in all fairness, think that some of your comments are misleading. We are an extremely clean hotel and change our sheets daily and are confident that it did not originate from our linens. NYC is also a very loud city but we have double panned glass in all of our rooms to help buffer the noise but apologize if the outside noise impacted your stay with us. Thank you for your business.

4 out of 5

Nice hotel, great staff, lovely view, deposit bad

Pros: The room was a good size. The view at night was lovely. The staff was excellent.
Cons: There is no fan in the bathroom and room temperature is terrible. It is stuffy, too hot, then too cold, then too hot, then too cold, within minutes
Location: Excellent location, perfect actually. Everything is very easily accessible. Taxis readily available. $7.50 from hotel to 1st ave & 23rd St, for exampl
Initial Issues: I booked a reservation on Travelocity.com for an $89 hotel room. At the time of making the reservation, there was a button I had to click to not pay an add-on fee to cancel my reservation that is for TOMORROW so of course I would not cancel my place to sleep in NYC. However, AFTER I PAID and got the itinerary confirmation number AND AFTER I CLICKED ON ANOTHER PAGE to review the reservation, there was an "Additional Fees" section that says the when I get to the hotel, the hotel will charge me an ADDITIONAL $200 DEPOSIT PLUS A $35 PER DAY SELF-PARKING FEE!!!!!!!!!!!!!! Now, my $89 room just became $331 AND THEY WON'T ALLOW ME TO GET MY $106 BACK FOR MY INITIAL CHARGE TO GET A DIFFERENT HOTEL!!!!!!! Upon getting to the hotel, I was greeted by 2 Bellhops who opened the door for me. They were very helpful and friendly, offering help with the luggage and finding the parking garage. The front desk staff calmed my worries about the deposit because it is actually $100 with a debit card, not $200 as with cash. We were escorted to our room. Our initial impressions were that it is a very big room, nice, it had a sofa, desk, 1 chair, big bathroom, flat screen TV. Later at night, my friend enjoyed looking at the city buildings, which is actually mostly a view of ugly rooftops, until night time when we saw the Empire State Building and this other really beautiful building that lights up at night, from our room. The water was iffy, the wifi totally sucks.

Posted by , from CT NYC on 16 Feb. 2017

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5 out of 5

Great hotel with friendly staff/perfect value

Pros: Staff - room size, breakfast and attentiveness.
Cons: Would love refrigerators in the rooms - with all the great food NYC has to offer - we did bring back some leftovers. ;)
Location: Right near Times Square and subway stations - great place to take advantage of all NYC has to offer.
We booked this hotel looking for something near Times Square that was affordable, and had rooms for 4 people. We had an amazing time - and everyone working at the hotel was very attentive. Rooms were a great size - free continental breakfast was very handy - and 24/7 coffee is always a plus. Special shoutout to the bell hop and front desk young gentleman who were working around 6 pm Monday evening - we had a very stressful occurrence with the car service that was to pick us up. These two gentlemen did everything they could to assist us, to suggest options - and they remained calm and professional, even when one of our party got a bit overly stressed. Great job guys - wish I had gotten your names - but you'll know who you are. You were phenomenal. <3

Posted by , from Seattle, Wa on 24 Jan. 2017

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5 out of 5

Cool Chelsea comfort!

My friends and I had 2 rooms a single and a double. Both rooms bigger than average NY hotels. Clean, love modern style. Staff awesome. Kenny, concierge the best! Ordered food and was delicious from Cafe 28. The continental breakfast very nice touch. Loved the little kitchen people sat in. Best coffee ever, 24 hours... that speaks volumes to me! We all had wonderful experience and my NY friends impressed and will refer to Broadway Plaza! Thank you!

Posted by , from Dallas texas on 24 Oct. 2016

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4 out of 5

Very nice hotel.. close to everything

It was great.. Cleanliness, location, staff.. The room was pretty big. The entrance to the hotel is pretty tiny and there's no restaurant but overall everything was fine.. Very recommended..

Posted by on 26 Jul. 2016

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5 out of 5

Excellent location

Excellent customer service and very clean room. Definitely will stay again.

Posted by on 11 Jun. 2016

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4 out of 5

Great location, great value

Pros: Easy access, not the busiest part of town so it is easier to get to.
Location: Close to the Empire State Building, and just a few short subway stops from broadway and times square area. Also close to greenwich village and NYU.
Less expensive than most midtown hotels. It might not be as fancy but it certainly meets the need. Conveniently close to subway and central location makes easy access uptown or downtown from there. Rooms were clean and functional, staff was very friendly and helpful. Would definitely stay there again.

Posted by , from Dallas on 20 Jan. 2016

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About the Broadway Plaza Hotel

Location 1155 Broadway, New York, NY 10001

Property Features

Free breakfast is available daily. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Broadway Plaza Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • 13 levels
  • Built in 2000
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.1 km / 16.9 mi)
  • Train station: New York 23rd St. Station (0.7 km / 0.4 mi)
  • Metro station: 28 St. Station (Broadway) (0.1 km / 0.1 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Broadway Plaza Hotel offers 69 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 42-inch LED televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This hotel will place an authorization for the cost of the first night plus tax on guests' cards 48 hours in advance of arrival for any bookings where payment for the stay will be made onsite instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Parking height restrictions apply
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 35.00 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Broadway Hotel Plaza
  • Broadway Plaza Hotel
  • Broadway Plaza Hotel New York
  • Broadway Plaza New York
  • Hotel Broadway Plaza
  • Hotel Plaza Broadway
  • Plaza Broadway Hotel
  • Plaza Hotel Broadway
  • Broadway Plaza Boutique Hotel
  • Broadway Plaza
  • Broadway Plaza Hotel Hotel
  • Broadway Plaza Hotel New York
  • Broadway Plaza Hotel Hotel New York

You should know

  • Alcohol isn't served at Broadway Plaza Hotel.
url importing https://www.travelocity.ca/New-York-Hotels-Broadway-Plaza-Hotel.h532999-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.