Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
5-star beachfront property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

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Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club
Creator video
Beach/ocean view
Aerial view
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪23 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Junior Suite Swim Out

7.6 out of 10
Good
(30 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Swim Out Diamond Club

8.4 out of 10
Very good
(5 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

7.8 out of 10
Good
(28 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 484 sq m
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

7.2 out of 10
Good
(7 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 out of 10
Good
(29 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • 319 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.8 out of 10
Excellent
(5 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 92 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Junior Suite

8.0 out of 10
Very good
(93 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

Beachside getaway.At this Puerto Morelos property, you'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.9 mi (20.8 km) away.

What's nearby

  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 23 min drive - 14.7 km
  • Ventura Park Cancun - 24 min drive - 21.4 km
  • Puerto Morelos Town Square - 25 min drive - 21.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬1 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5-star beachfront property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 10 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 1005 guestrooms or units
  • 9 levels
  • 12 dining venues
  • 4 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 10 bars or lounges
  • 2 coffee shops
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, Portuguese, Spanish

Similar properties

Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 879 out of 1854 reviews
Rating 8 - Good. 443 out of 1854 reviews
Rating 6 - Okay. 234 out of 1854 reviews
Rating 4 - Poor. 138 out of 1854 reviews
Rating 2 - Terrible. 160 out of 1854 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Marie M, Independence

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Some of the staff was awesome and I hate the a few messed up the experience and the reviews for the others. Salma was so rude and had a major attitude because my husband and I didn’t want to sign our lives over to pay for a traveling program for 25yrs, and never told us how much it was, talking about price doesn’t matter. After wasting our time (3 1/2 hours) on our last day, we didn’t get to go swim with the dolphins as they promised, as we sat in the lobby for another 1 1/2, waiting on the ride that never showed up. The only good thing about the resort were the waiters and waitresses and the vibe team. The pools close at 5 and there’s nothing really for adults to do, but drink all day and night and dance with the entertainment from the vibe team at the kid shows. Not to mention the ceiling in the shower started showing signs of mold and the water slide is not safe as it had loose bolts. I wanted to make it home safe before sharing cause I didn’t feel 100% safe. But look at the pictures and be the judge for yourself.
Stayed 3 nights in May 2025

6/10 Okay

Amrish

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robert Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A very large facility. Lots of people.
Stayed 7 nights in Mar 2025

2/10 Terrible

Emily

Stayed 5 nights in Mar 2025

6/10 Okay

Khadijah T

Travelled with group
I do want to stay staff name Nanli and Octavio are the best if you ever happened to visit this property they are your go to guys Nanli can help with anything and Octavio makes the best drinks tell them DiDi from Jersey sent you
Stayed 4 nights in Mar 2025

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a week stay and my whole family had an amazing time at this property and would definitely recommend for large groups with all different age groups. There was something for everyone and they made sure there was some kind of event or entertainment each day to keep it fun. I definitely need to shout out Victor that does the pool volleyball and activities daily. He made our afternoon pool time amazing and so funny. He even took time to go down to the beach with our family to help us take photos of our group of 19. Then the bar staff by the pool bar was great. Especially, Georgio he was so kind and really made sure we all enjoyed our drinks all day! PLEASE remember to tip these guys. It’s hot and they are really working hard. I was alittle nervous about the food seeing there has been some negative reviews prior to us going. I wouldn’t say any of the buffet food was amazing, but good enough. I think you can’t expect much of a large buffet trying to appeal to the masses but it felt clean and no one got sick, even some of our group took a chance eating the sushi and raw fish and they were fine. We were able to get reservations at the steakhouse, Brazilian and Hibachi restaurant. The food was fine, but the staff at all 3 made it worth it. Everyone was so nice and great at accommodating our huge group. Hugo at Zen Hibachi restaurant so amazing, made our last night memorable. All in all great time.
Stayed 4 nights in Mar 2025

6/10 Okay

Lori

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gave this property a 3 overall because it was way too crowded. To get a dinner reservation, you have to set your alarm for midnight (and even then we only managed to get two dinner reservations in our entire stay) and then you have to set another alarm for 6:30 in the morning because if you don’t get a chair by 6:45 AM you will not get one for the day. This made it far from relaxing. The line ups were over the top for everything. I’ve stayed at other all-inclusive that have a much better system for dinner reservations. Pretty much every single person we met had the same complaint. Diamond club members get first dibs on reservations, making it impossible for the rest of us. We’ve stayed at the Royalton Riviera and had a much more positive experience than this one. I don’t think we’d go back here.
Stayed 6 nights in Mar 2025

10/10 Excellent

Debra A, Malone

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the beach. Pools were awesome and especially accommodated little ones safely.
Stayed 7 nights in Mar 2025

6/10 Okay

Viral, Cumming

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice location
Stayed 5 nights in Mar 2025

8/10 Good

Kylie

Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We want to come back
Stayed 5 nights in Mar 2025

8/10 Good

Sivasankari

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 5 nights in Mar 2025

8/10 Good

victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were a family of three travelling for vacation. The resort was lovely, clean and was just what we were looking for. Unfortunately it didn’t live up to our expectations. The water slides need two riders on most of them. Also they are NOT for adults. Adults weren’t permitted on them expect one of them. Teenagers and youth were allowed. It didn’t make sense as this is a family friendly resort and parents wanted to participate in this fun with their kids. The pools were nice, we had a nice partial ocean view room that was clean and comfortable. The food was great with many dining options for everyone. There was so many we didn’t get to visit them all. The BBQ was our favourite! We also enjoyed the steak house, the cave for a special show (additional cost) and Rio. Service was good in all restaurants and bars. It was quite busy being spring break season. The staff worked very hard and were attentive. They also were amazing at preparing dietary restrictive meals. Going back to family time. We were very disappointed that we (my husband, two year old and I) Were turned away the first time from kids club as we didn’t have socks. Understandably we returned ready to play and have a break from the sun. Again when we returned we recieved unfortunate news that only one of us could participate with our child. We didn’t want to split up as this was a family trip. It didn’t make sense as only one parent at a time could participate in this activity. We won’t be returning.
Stayed 7 nights in Mar 2025

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There is not enough staff to serve the guests. We lost power multiple times on Friday where the whole resort went dark several times including during meal time at the buffet. I was expecting two queen beds but instead got a King and a pullout couch. We had 4 people booked for our room and they didn’t leave us any sheets or blankets so we had to request them from the front desk which took forever. We also didn’t have enough cups in the room or a hair dryer. Check-in took over an hour and check-out was also horrible. The wait times at the pool side food trucks were insane - it took 45 minutes to get French fries. The buffet was fine but nothing special. There is also a smell of sewage that they try to cover by using excessive perfume in the main areas. The resort was clean, the water park and pools were great, but I won’t be going back because the service was just awful.
Stayed 4 nights in Mar 2025

8/10 Good

Sadhna

Liked: Cleanliness, property conditions & facilities
Just not much vegtarian food options
Stayed 3 nights in Mar 2025

10/10 Excellent

Franklin Jose Batista, Chicago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, food need more variety
Stayed 4 nights in Mar 2025

10/10 Excellent

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Binkun

Travelled with family
Disliked: Cleanliness, staff & service
Service and food are all average. Half of the staff does not understand English. Hard to book the restaurant for dinner, however most of them are full of empty tables.
Stayed 5 nights in Mar 2025

10/10 Excellent

Transportation

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were extraordinary, thank you so much for everything. We appreciated the entrainment and the facilities. The buffet was amazing and the food, so good!
Stayed 7 nights in Mar 2025

10/10 Excellent

HADI MOLAEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Mar 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent family trip

Excellent stay and service. Food was good at restaurants we tried(Zen, Grazie, and Hunter). Expedia concierge(Jonathan and Luz) helped with reservations and were very available.
Stayed 6 nights in Mar 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic resort for the family. If you are considering upgrading to Diamond Club, you will have access to other areas, like the lazy river, which is fun and chill for the family. The Diamond Club lounge is a nice space to cool down, grab a snack and better quality beverages….but it’s important to note that all the rooms, whether you are diamond club or not, are the exact same. The bowling alley, trampoline park, laser tag and the Game Up room are all extra costs and not included as we had originally thought.
Stayed 7 nights in Mar 2025

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would compare this to a carnival cruise at best. The rooms were comparable to a holiday inn. Dirty and very minimal accommodations, very noisy. No one would ever answer the phone at guest services, it goes straight to voicemail and says the mailbox is full. Our room smelled very strongly of mildew and they offered us a small discount on a massage to make up for that. Room service takes 1-2 hours. Food is very mediocre outside of the hibachi—that was good. Be prepared to stay up past midnight to get dinner reservations and then to wake up and be at the pool by 6:30 to get chairs. Resort was very over crowded and staff were very hit or miss. A lot were extremely rude and spoke minimal English.
Stayed 6 nights in Mar 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing… the ( young woman and gentleman with the glasses who work the evening shift ) upgrade my room and the butler decorated the room for my son birthday….my butlers abril and Clarisa were wonderful ❤️❤️ The gentleman that checked us in was amazing I think his name is Carlos but I know he work the evening shift ❤️ I appreciate them for making my son birthday trip extra special… food was good drinks were great‼️… the view breathtaking during the day and at night‼️ …. We left saying this was def top tier trip and worth every dollar .. not only was the resort family friendly it also couple friendly its was just great vibes … every night it was event happening on property it was always something to do we loved it definitely coming back We also did 2 excursion that were great The pool foam party was the best my son still talking about it
Stayed 3 nights in Mar 2025

6/10 Okay

ARA

Stayed 6 nights in Mar 2025