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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
4-star boutique hotel near Xenses Park
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Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Gazebo
Balcony
Front of property
Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Housekeeping
  • Spa
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720
  • Xplor Theme Park
    ‪11 min walk‬
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Ferry to Cozumel
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

1 bedroom, premium bedding, down comforters, minibar

Superior Suite, 1 King Bed with Sofa bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

1 bedroom, premium bedding, down comforters, minibar

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Elite Room, 1 King Bed, Balcony, Tower

1 bedroom, premium bedding, down comforters, minibar

Elite Room, 1 King Bed, Balcony, Tower

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

1 bedroom, premium bedding, down comforters, minibar

Elite Room, 1 Queen Bed, Balcony, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Playa del Carmen

Close to the boardwalk/promenade.Within a 15-minute walk of the hotel, you'll find Xenses Park and Xplor Theme Park. Xcaret Eco Theme Park and Río Secreto are also within 2 miles (3 km).

What's nearby

  • Xenses Park - 6 min walk - 0.6 km
  • Xplor Theme Park - 11 min walk - 1.0 km
  • Río Secreto - 13 min walk - 1.1 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Ferry to Cozumel - 5 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min drive
  • ‪The Buffete - ‬19 min walk
  • ‪Lobby Bar - ‬7 min drive
  • ‪Cupcake Cafe - ‬7 min drive
  • ‪Las Cuevas - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

4-star boutique hotel near Xenses Park
Terasu Riviera Maya Hotel & Spa, en Xcaret offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

The business-friendly Terasu Riviera Maya Hotel & Spa, en Xcaret also features spa services, a garden, and coffee/tea in a common area. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 9 guestrooms or units
  • Continental breakfast (free)
  • Towels for the beach
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • In-room microwave
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 52-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 148 reviews
Rating 8 - Good. 17 out of 148 reviews
Rating 6 - Okay. 9 out of 148 reviews
Rating 4 - Poor. 2 out of 148 reviews
Rating 2 - Terrible. 2 out of 148 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looked kinda odd at first but once there best choice I made. Everything was great. Loved everything and got to experience the monkeys passing through, feed them with bananas staff gave us the experience was crazy definitely would go back 10/10 recommend :)
Stayed 3 nights in Aug 2025

10/10 Excellent

Joyce

Stayed 3 nights in May 2025

10/10 Excellent

Crystal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Gwenne

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
Stayed 3 nights in Mar 2025

8/10 Good

Stacie

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Wanted to love it

The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location, staff and facilities

Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Stayed 2 nights in Apr 2025

10/10 Excellent

michael

It was like living in a beautiful jungle. The staff was awesome and assisted with all of my needs. I can’t wait to return.
Stayed 8 nights in Mar 2025

10/10 Excellent

Maira Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
Stayed 4 nights in Mar 2025

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Edward, MAYWOOD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
Stayed 7 nights in Mar 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
Stayed 5 nights in Mar 2025

10/10 Excellent

Sonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff go above and beyond for you. The monkeys are everywhere and the food is wonderful. The little bakery down the way is wonderful as well.
Stayed 3 nights in Mar 2025

10/10 Excellent

Panfilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and unique
Stayed 1 night in Mar 2025

10/10 Excellent

Athanasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Javier

Stayed 1 night in Mar 2025

8/10 Good

Yansong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staffs and the location is so close to Xcaret parks. They serve great breakfast. Monkeys are lovely and easy to see in the morning.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chuyi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, I love to stay here again for vacation
Stayed 3 nights in Feb 2025

10/10 Excellent

Alexander De La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2025

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
Stayed 3 nights in Feb 2025

8/10 Good

Kexi

Liked: Cleanliness, staff & service, property conditions & facilities
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my experience, but hate that it had to come to an end! Staff were very friendly & helpful, the receptionist helped a lot! The breakfast was good. I enjoyed the stay & for sure recommend others to book, thank you guys for the hospitality & experience!
Stayed 3 nights in Feb 2025

10/10 Excellent

Kiley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terasu was amazing the staff was the best! We loved Fernanda the hotel kitty. It was such a fun time.
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Stayed 1 night in Feb 2025