Close to the boardwalk/promenade.Within a 15-minute walk of the hotel, you'll find Xenses Park and Xplor Theme Park. Xcaret Eco Theme Park and Río Secreto are also within 2 miles (3 km).
What's nearby
Xenses Park - 6 min walk
Xplor Theme Park - 12 min walk
Xcaret Eco Theme Park - 16 min walk
Ferry to Cozumel - 6 min drive
Playacar Golf Club - 11 min drive
Getting around
Cancun Intl. Airport (CUN) - 50 min drive
Restaurants
Occidental Vacation Club First Club Lounge at Grand Xcaret - 6 min drive
Cafeteca - 7 min drive
El Mercado de San Juan - 7 min drive
Las Cuevas - 7 min drive
Xpiral - 7 min drive
About this property
Terasu Riviera Maya Hotel & Spa, en Xcaret
4-star boutique hotel near Xenses Park
Terasu Riviera Maya Hotel & Spa, en Xcaret offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.
The business-friendly Terasu Riviera Maya Hotel & Spa, en Xcaret also features spa services, a garden, and coffee/tea in a common area. An airport shuttle (available 24 hours) is available for a fee.
Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.
9 guestrooms or units
Continental breakfast (free)
Towels for the beach
Coffee in lobby
Front desk (limited hours)
Storage area for luggage
Concierge
Garden
Bellhop
Smoking in designated areas
Water dispenser
Dining venue
Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.
This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Languages
English, Spanish
Property amenities
Family friendly
Microwave
Outdoor pool
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free offsite parking within 3 ft
Street parking available
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Food and drink
Free continental breakfast available daily 7:30 AM–10:30 AM
1 restaurant
Coffee/tea in common area(s)
Hosted evening meal available daily for a fee of MXN 0.0
Things to do
Free bicycle rentals
Outdoor pool
Spa services
Yoga classes
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Smooth flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Room amenities
Entertainment
52-inch Smart TV
Digital channels
Netflix
Streaming services
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Down comforter
Premium bedding
Bathroom
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Outdoor space
Balcony
Food and drink
Espresso maker
Microwave
Minibar
More
Desk
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Access methods
Access code, staffed front desk
Pets
Pets and service animals are not allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret
Children and extra beds
Children are welcome.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
Hosted evening meal: MXN 0.0
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Contactless check-in and contactless check-out are available.
We should mention
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
Property is also known as
Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen
Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 38 out of 46 reviews" "
10 - Excellent
38
Rating 8 - Good. 5 out of 46 reviews" "
8 - Good
5
Rating 6 - Okay. 2 out of 46 reviews" "
6 - Okay
2
Rating 4 - Poor. 0 out of 46 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 46 reviews" "
2 - Terrible
1
9.8/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
6/10 Okay
Marguerite
Travelled with partner
31 Jan 2024
Liked: Cleanliness, staff & service
The staff were absolutely phenomenal. They were the highlight of our stay. They were so friendly and accommodating. One employee even gave us a banana to feed some monkeys. This hotel is a bit far from anything so the location wasn’t the best for us since we didn’t have a vehicle.
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!