8/10 Good
Tiffany
Travelled with family
Feb 22, 2025
Liked: Staff & service, property conditions & facilities, room comfort
Need to work some kinks out.
The hotel is new and beautiful, but as with most newer things, there are some kinks. For example, the breakfast area was too small to accommodate all the guests, there was confusion about where lines were, and the overflow of people ended up in the bar area and all over the lobby. The bar area is where we ate and had not been cleaned from the night before. The espresso machine was also unreliable. It was broken, but no one put an out of order sign on it, they kept promising to fix it, but never did. We were also traveling with dogs, and the hotel states “As part of our Love that Dog program, we’ll provide our signature dog bed, food, water bowls, and clean-up supplies during your stay.” The hotel charges a nonrefundable fee of $250 for your dog. We had to ask for the dog bed, which our dogs absolutely loved!!! But nothing else was provided except bags at the dog area. Outdoor pool was not stocked with towels. Also had to request those. I’m going to assume these things are all links due to being newer. We did really enjoy the hotel despite these things and would stay here again. I’m willing to give them more chances in the future and will say the bed was comfortable. Beautiful rooms.
Tiffany
Stayed 1 night in Feb 2025