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Recent Riviera Maya hotel reviews by fellow wanderers

Grand Sunset Princess - All Inclusive

5 out of 5

Posted 1 hour ago

Travelocity Verified Review

"The Princess hotels in Mexico are the best places to stay. Period."

A verified traveller stayed at Grand Sunset Princess - All Inclusive

Ocean Maya Royale - Adults Only - All Inclusive

5 out of 5

Posted 3 hours ago

Travelocity Verified Review

"This place was a fun place to be! The rooms were very clean, spacious, a/c was blasting cold. The resort had different food options, a buffet, and also a sports bar that closes very late! Cant forget about the amazing staff that we encountered there especially Susanna, Gustavo, Victor, Viri, Moises and all the bartenders and waiters that served us. Overall, such an unforgettable trip!"

A verified traveller stayed at Ocean Maya Royale - Adults Only - All Inclusive

Occidental at Xcaret Destination - All Inclusive

4 out of 5

Posted 12 hours ago

Travelocity Verified Review

"El cóctel de bienvenida nunca lo dieron y eso que era un viaje familiar de 6 personas. El tour de bienvenida donde te muestran el hotel y te explican cómo funciona tampoco. El personal del lobby bien atento a la hora del check-in pero nunca nos presentó al concerje que nos ayudaría a orientarnos mejor, por lo que el primer día estuvimos desorientados por completo. Los restaurantes especializados es necesario reservarlos con tiempo porque las reservas se agotan fácilmente y necesitas hacer la reserva hasta 2 días antes. El servicio de la habitación es excelente la verdad no hay quejas, pero la bufet no tiene el mismo servicio, la silla para mi bebé tenía que salir yo a buscarla porque en repetidas ocasiones no llegaba y los meseros te atienden dos o tres al mismo tiempo, no sabes a quien pedirle ayuda ni a quien darle propina. El hotel en general está acogedor y muy estratégico ya que está bien cerca de los parques. Pero si falta un poco de información por parte del personal."

A verified traveller stayed at Occidental at Xcaret Destination - All Inclusive

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4 out of 5

Posted 19 hours ago

Travelocity Verified Review

"Our stay at Hyatt Vivid was beautiful and exceeded our expectations. The shows and nightlife were amazing, the staff was consistently attentive and friendly, and the food was delicious. We also treated ourselves to a spa day, and paying the extra cost was absolutely worth it. The only downside happened on our last day. We paid for an additional hour of late checkout, placed the “Do Not Disturb” sign on our door, and expected to have that time to ourselves. Unfortunately, housekeeping knocked on our door three separate times asking if we had checked out. On the third visit, we only had about five minutes left before our scheduled departure. I was in the middle of changing when housekeeping knocked again and then walked into the room after my wife had already told them I was changing. They began cleaning before we had even left, which felt like an invasion of our privacy and put an unnecessary damper on an otherwise wonderful stay. Overall, we truly enjoyed our vacation and would absolutely recommend Hyatt Vivid. Aside from the checkout experience, everything else—from the service and entertainment to the food and amenities—made for an unforgettable trip."

A verified traveller stayed at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive