This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
"After requesting an early check in 1 week in advance and again the morning of our stay and being told both times we would be offered early check in, w
...
"
More
Your stay at this Downtown San Diego hotel places you within 2 miles (3 km) of Seaport Village and San Diego Convention Center. Balboa Park and San Diego Zoo are also within 3 miles (5 km).
Business services
This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. You'll appreciate the a rooftop terrace, bar/lounge, and concierge services.
Carte Hotel San Diego Downtown, Curio Collection by Hilton ratings based on 20 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Carte Hotel San Diego Downtown, Curio Collection by Hilton
Everyone (7)Couples (8)Family (5)
5 out of 5
Posted by Charlene on 29 Jan. 2024
Was this review helpful to you?
Comment from Hotel Management
1 Feb. 2024
by Jordan Hovis, Director of Front Office
Thanks for the high marks! We sincerely appreciate you staying with us and hope you will return.
5 out of 5
Posted by Asaporn on 28 Dec. 2023
Was this review helpful to you?
Comment from Hotel Management
29 Dec. 2023
by Jordan Hovis, Director of Front Office
Thanks for the high marks! I appreciated the opportunity to greet you at check-in and say farewell at departure, and we're pleased to know you enjoyed your time as our guest. See you again soon!
3 out of 5
After requesting an early check in 1 week in advance and again the morning of our stay and being told both times we would be offered early check in, we still didnt receive it. Not even 1 hour. We were really hoping to check in prior to our event we were attending that evening. Since we could not, we left our bags at the bell desk and went to our event. Upon returning I expressed to the manager my frustration when I was getting our room keys and finally able to check in and he said to me he did not appreciate the way I was talking to him (which wasnt offensive) and then proceeded to tell me that noone was available to help with our bags, told me to go get them from the bellman closet ourselves and we then took them ourselves up to our room. 10 minutes after arriving in our room the same mamager knocks at the door with security staying there was a noise complaint. This had to have been a joke. I told him he was ridiculous and I closed the door. We didnt hear from him after that. The young men working valet were amazing and so was the staff at the bar and the rooftop restaurant. Because of the front desk service and the manager I will not choose to stay here again. Unfortunate for this hotel to have staff that arent very accomodating. I do travel often and I do stay in San Diego frequently. I have never experienced service such as this.
Posted by Nicolas on 7 Apr. 2023
Was this review helpful to you?
Comment from Hotel Management
10 Apr. 2023
by Jordan Hovis, Director of Front Office
We appreciate you taking the time to share these concerns but must advise that we cannot guarantee an early arrival for our guests, especially during such major events as Boots in the Park. Based on this, we encourage our guests to plan accordingly if they anticipate needing to access their guest room before our guaranteed arrival time of 4:00 p.m. We also encourage our guests to remain mindful of the guests around them, as we unfortunately needed to express more directly to you in the form of a noise warning. We wish you well in your travels.
5 out of 5
So far our experience has been great, no complaints at all
Posted by Abel on 27 Mar. 2023
Was this review helpful to you?
Comment from Hotel Management
28 Mar. 2023
by Jordan Hovis, Director of Front Office
We appreciate that you felt compelled to post a favorable review before you even finished your stay! We hope you will join us again real soon so we can craft another great experience together.
2 out of 5
Posted by TRISTA, from CHandler on 2 Dec. 2022
Was this review helpful to you?
Comment from Hotel Management
8 Mar. 2023
by Jordan, Director of Front Office
We're sorry to see that we missed the mark during your most recent visit. Please join us again whenever you travel our way, so we can craft a more rewarding experience together.
2 out of 5
The hotel itself is nice. The hidden fees were excessive. The rooms are not cleaned daily. The customer service is snarky and unhelpful.
Posted by Rebecca on 14 Nov. 2022
Was this review helpful to you?
Comment from Hotel Management
25 Nov. 2022
by Jordan, Director of Front Office
We apologize for the challenges you encountered while visiting our hotel. We do our best to communicate all fees through the booking process and will follow up with our partners at Expedia to ensure this is properly advertised. We do not gain any benefit from surprising our guests. Our Guest Services team normally receive high marks for their service, so we will review together the impact they can have - for better or for worse - on the quality of our guest experience.
4 out of 5
Roof top restaurant.
Posted by KATHRENE, from METHUEN on 22 Aug. 2022
Was this review helpful to you?
Comment from Hotel Management
22 Aug. 2022
by Jordan, Director of Front Office
Thanks for joining us here at the Carté and in Above Ash Social, our rooftop lounge. We hope you will join us again soon so we can craft another great stay together. Safe travels!
3 out of 5
The building itself is beautiful and clean.
The bars are both very nice with good selections. The staff overall are extremely nice and courteous.
The room was a bit disappointing for the price, because we booked a junior suite and seemed to only get an extra sink (without any additional amenities in an empty kitchenette) and a seating area.
The mini fridge was a minimally functional cooler that we had to unplug and defrost because it wasn’t working when we arrived due to the back being coated in ice. There was a one cup keurig machine that I imagine is in every room.
The power outlets on one side of the bed didn’t work. The light up makeup mirror provided in bathroom also didn’t work. It seems odd when the building is so new.
It took almost 2 days to receive new towels when we asked for them. We asked to come down to pick them up ourselves, but the front desk said we couldn’t because they didn’t have them there. Then it was multiple misunderstandings with housekeeping until we were able to get a complete set of new linens.
When we needed to extend our stay an extra day due to my husband having food poisoning, we called well before check out to ask for an extra night. The man on the phone agreed and our keycards were renewed. A few hours later a lead housekeeper was very gruff saying we needed to leave because our room was on the list to be cleaned. We called the desk again & they hadn’t extended the stay in the computer. Poor communication among the staff.
Posted by Erin on 1 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
2 Apr. 2022
by Jordan, Director of Front Office
We appreciate that you brought these challenges to our attention. I hope our conversation earlier today made you feel more whole and heard, and that the actions we took to Make It Right with you had the intended effect. Please do not hesitate to reach out should you have any further concerns or if you plan to return to us, so we can craft a more rewarding experience together.
4 out of 5
construction site beside the hotel early morning noise and throughout the whole day. very dissappoinitn.
Posted by kathryn on 10 Mar. 2022
Was this review helpful to you?
Comment from Hotel Management
10 Mar. 2022
by Jordan, Director of Front Office
We're sorry for the disturbance caused by events beyond our walls. We will monitor this situation and ensure that we insulate our guests from this concern, so that they can continue to enjoy their time with us.
5 out of 5
Excellent Customer. Friendly Staff. Clean room.
Posted by Mychele on 9 Nov. 2021
Was this review helpful to you?
Comment from Hotel Management
10 Nov. 2021
by Carte Hotel Team
Glad you had an excellent stay with us. Can't wait to have you back again soon.
About the Carte Hotel San Diego Downtown, Curio Collection by Hilton
As a guest of Carte Hotel San Diego Downtown, Curio Collection by Hilton, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. A rooftop terrace, multilingual staff, and concierge services are also featured at the business-friendly Carte Hotel San Diego Downtown, Curio Collection by Hilton. For a fee, parking is available.
246 guestrooms or units
1200 sq ft of conference space
111 sq m of conference space
Deli
Terrace on the roof
Cabanas by the pool (surcharge)
Poolside lounge chairs
Charging station for electric cars
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Television in lobby
ATM
Elevator
Water dispenser
Bar or lounge
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: San Diego Santa Fe Depot (0.7 km / 0.5 mi)
Metro station: Courthouse Station (0.4 km / 0.3 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Carte Hotel San Diego Downtown, Curio Collection by Hilton offers 246 accommodations with safes and coffee/tea makers. 55-inch LCD televisions come with pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
LCD television
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Bathtub or shower
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Watercolors - This seafood restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Above Ash - Onsite rooftop bar. Open daily.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at 11:00 AM
Special check-in instructions:
An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: USD 75.00 per accommodation, per stay
Only dogs are allowed
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
Fees
Guests will be asked to pay the following charges at the property:
Destination fee: USD 33.81 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately USD 15–30 for adults, and USD 0–10 for children
Covered valet parking fee: USD 60 per night (in/out privileges)
Pet fee: USD 75.00 per accommodation, per stay
Service animals are exempt from fees
Late check-out fee: USD 75 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Carte Hotel San Diego Downtown Curio Collection Hilton Winona
Carte Hotel San Diego Downtown Curio Collection Hilton
Carte San Diego Downtown Curio Collection Hilton Winona
Carte San Diego Downtown Curio Collection Hilton
Carte Hotel San Diego Downtown Curio Collection Hilton Winona
Carte Hotel San Diego Downtown Curio Collection Hilton
Carte San Diego Downtown Curio Collection Hilton Winona
Carte Hotel San Diego Downtown Curio Collection by Hilton
Carte Hotel San Diego Downtown, Curio Collection by Hilton Hotel
Hotel Carte Hotel San Diego Downtown, Curio Collection by Hilton
Carte Hotel San Diego Downtown, Curio Collection by Hilton Hotel
Carte Hotel San Diego Downtown Curio Collection by Hilton
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
There was an error importing /San-Diego-Hotels-Carte-Hotel-San-Diego-Downtown,-Curio-Collection-by-Hilton.h36376990-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/San-Diego-Hotels-Carte-Hotel-San-Diego-Downtown,-Curio-Collection-by-Hilton.h36376990-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
