For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Coming in to the trip everything was fine ... we were placed in a room with a toilet that was not working it clogged after every use ... it was Valent
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More
Within a 10-minute walk of this Downtown San Diego hotel, you'll find Port of San Diego and B Street Cruise Ship Terminal. USS Midway Museum and Seaport Village are also within half a mile (1 km).
Free airport shuttle
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a fitness center on site, and laundry facilities and concierge services are also offered.
Comfy beds, WiFi
The 436 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. TVs come with cable channels, and other amenities include WiFi and 24-hour room service.
The Westin San Diego Downtown ratings based on 78 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Westin San Diego Downtown
Everyone (24)Couples (6)Family (6)
3 out of 5
Coming in to the trip everything was fine ... we were placed in a room with a toilet that was not working it clogged after every use ... it was Valentine’s Day so all the other rooms that were equivalent to mine were filled so I wasn’t able to get transferred to another room. They didn’t resolve the issues till 7 pm the next day, after finally switching me rooms. I payed a decent amount of money for my room and extra services such as valet . I really am not to happy with my stay here it was real rough and almost compromised my trip.
Posted by a verified traveller on 16 Feb. 2020
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Comment from Hotel Management
25 Feb. 2020
by Westin Experience Specialist
Thank you for taking the time to share your recent experience at the Westin San Diego with us.
Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issue you experienced from occurring in the future.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Diego.
5 out of 5
The staff were very friendly and accommodating. The hotel was very clean with everything in working order.
Posted by a verified traveller on 13 Jan. 2020
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Comment from Hotel Management
16 Jan. 2020
by Bara Lusnakova, Guest Services
Thank you for the fantastic 5 star review! I am so happy to read you enjoyed your entire experience and I appreciate your taking the time to recognize our staff for their efforts. We look forward to welcoming you back to sunny San Diego and the Westin San Diego on your next trip.
5 out of 5
I love the glass elevators! I had a room on the 20th floor with a view of the bay! It was fantastic!
Posted by a verified traveller on 5 Jan. 2020
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Comment from Hotel Management
8 Jan. 2020
by Bara Lusnakova
Thank you for the fantastic 5 star review! I am so happy you enjoyed your entire experience.
4 out of 5
good location for walking to our destinations; lovely breakfast
Posted by a verified traveller on 7 Dec. 2019
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Comment from Hotel Management
14 Dec. 2019
by Bara Lusnakova
Thank you for taking the time to share your feedback with us. We hope you will come back and stay with us again, should your travels bring you to San Diego.
5 out of 5
Customer service was excellent... the staff was helpful and courteous.
Posted by a verified traveller on 19 Nov. 2019
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Comment from Hotel Management
5 Dec. 2019
by Alyssa Turowski, General Manager
Thank you for choosing the Westin San Diego and for your feedback!
5 out of 5
The staff was very nice and great location. Would come back!
Posted by a verified traveller on 11 Nov. 2019
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Comment from Hotel Management
5 Dec. 2019
by Alyssa Turowski, General Manager
Thank you for choosing the Westin San Diego and for your feedback!
5 out of 5
We went to the wrong location at first was not aware there were two Westin hotels on the same street. Parking is pricey but service was quick. Attendants were nice.
Posted by a verified traveller on 7 Sep. 2019
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Comment from Hotel Management
16 Sep. 2019
by Alyssa Turowski, General Manager
Thanks for staying with us. We appreciate your feedback!
4 out of 5
I enjoyed my stay but our room was making a load dingy sound, but the moved me to another room right away and I was extremely pleased so overall a great experience.
Posted by Drew on 4 Sep. 2019
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Comment from Hotel Management
16 Sep. 2019
by Alyssa Turowski, General Manager
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Cleanliness and great location.
Nice staff. 👍👍👍
Posted by James, from Anaheim on 12 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Alyssa Turowski, General Manager
Thank you for choosing The Westin San Diego and for taking time to provide feedback!
3 out of 5
Location is positioned is a good location. Overall the hotel needs good cleaning and attention to detail
Posted by a verified traveller on 11 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Alyssa Turowski, General Manager
Thank you for choosing The Westin San Diego and for taking time to provide feedback. We will be sure to share with our team members.
The Westin San Diego Downtown offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 21738 square feet (2020 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The Westin San Diego Downtown. A roundtrip airport shuttle is free (available on request). Parking is available for a fee. This 4-star San Diego hotel is smoke free.
436 guestrooms or units
26 levels
21738 sq ft of conference space
2020 sq m of conference space
Built in 1990
Dining venue
Bar or lounge
Coffee shop
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: San Diego, CA (SAN-San Diego Intl.) (4.1 km / 2.6 mi)
Train station: San Diego Santa Fe Depot (0.5 km / 0.3 mi)
Metro station: America Plaza Trolley Station (0.3 km / 0.2 mi)
Property shuttles: Free airport shuttle
Parking: Valet parking available for a surcharge
Room Amenities
The Westin San Diego Downtown offers 436 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Pillowtop beds
In-room dining (24 hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Weekday newspapers (free)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to noon.
Coast - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bar - This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Aroma Cafe - This café serves breakfast only. Guests can enjoy alfresco dining (weather permitting).
24-hour room service is available.
Spa Services
Number of treatment rooms 2
Facial treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Airport shuttle service is available on request from 6 AM to 11 PM. Fees may apply. Contact the property in advance to get details.
Airport shuttle service is offered on request from 6 AM to 11 PM. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets are welcome and stay free
Only dogs are allowed
Maximum 2 per room (weight limit: 40 lbs)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Only service animals are allowed
Debit cards not accepted
UnionPay
No rollaway/extra beds available
Pets allowed (no fees)
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 28.17 per accommodation, per night
The resort fee includes:
Airport shuttle
Internet access
Phone calls
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: USD 24.95 for adults and USD 12.95 for children (approximately)
Fee for in-room wireless Internet: USD 18.95 per night (rates may vary)
Valet parking fee: USD 50.00 per day (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
San Diego Westin
Westin Hotel San Diego
Westin San Diego
Westin San Diego Hotel San Diego
Westin San Diego Hotel
The Westin San Diego
The Westin Diego Diego
The Westin San Diego Downtown Hotel
The Westin San Diego Downtown San Diego
The Westin San Diego Downtown Hotel San Diego
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
