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"Loved the barn doors, nice balcony and good mattress. Ran out of hot water when taking a shower. Dinner was amazing. I ordered the Bronzinni. Was out
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A stay at this Downtown Pismo Beach hotel places you steps from Pismo Beach Pier and within a 5-minute walk of Pismo State Beach. Also, Monarch Butterfly Grove is within 2 miles (3 km) and Avila Hot Springs is within 6 miles (10 km).
Poolside dining
This hotel features 2 bars/lounges and a gym. Traveling on business? Take advantage of the free WiFi in public areas, conference space, and valet parking. A restaurant, concierge services, and wedding services are also provided.
Inn at the Pier Pismo Beach, Curio Collection by Hilton ratings based on 20 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Inn at the Pier Pismo Beach, Curio Collection by Hilton
Everyone (8)Couples (4)Family (7)
5 out of 5
Loved the barn doors, nice balcony and good mattress. Ran out of hot water when taking a shower. Dinner was amazing. I ordered the Bronzinni. Was out of this world.
Posted by Brenda on 8 Dec. 2023
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Comment from Hotel Management
8 Dec. 2023
by Customer Service
Brenda, it's fantastic to hear how much you appreciated the design elements of Inn at The Pier like the distinctive barn doors and the comfort of our mattresses. We're thrilled to hear your dinner, particularly the Bronzini, exceeded your expectations. We do apologize for any inconvenience during your shower. It's our priority to ensure a completely satisfying stay and we appreciate your comments as they allow us to constantly improve. We can't wait to welcome you back!
5 out of 5
Posted by Kim, from Boca Raton on 13 Nov. 2023
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Comment from Hotel Management
5 Dec. 2023
by Customer Service
Kim, thank you for choosing Inn at The Pier! Your top score speaks volumes about your experience. It's always our honor to host satisfied guests. We would be thrilled to welcome you back for another excellent stay soon.
4 out of 5
Enjoyed the convenience of having everything close by and not having to use our car to get to places
Posted by Ruben on 29 Oct. 2023
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Comment from Hotel Management
30 Oct. 2023
by Customer Service
Ruben, thank you for sharing your feedback. We're elated to hear how much you relished the convenience of Inn at The Pier's prime location. Our intent is indeed to provide a stress-free travel experience. Please consider us on your next visit, we would be thrilled to welcome you back!
4 out of 5
Room 255 was very noisy on Sunday night and Monday morning, trash cans , dumpsters being rolled around and trash trucks in the morning, also delivery trucks leaving engines running.
Posted by David on 21 Sep. 2023
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Comment from Hotel Management
22 Sep. 2023
by Customer Service
David, thank you for sharing your experience. We're glad you chose to stay with us and we appreciate your feedback. At Inn at The Pier, we strive to ensure every guest has a peaceful stay. We regret to hear that outside noises had an impact on your sleep. We'll certainly look into these issues to improve our guests' experience moving forward. We hope to welcome you back for a more serene visit in the future.
5 out of 5
Posted by karen on 15 Jun. 2023
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Comment from Hotel Management
16 Jun. 2023
by Customer Service
Thanks for the perfect rating, Karen!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Inn at The Pier.
4 out of 5
Beautiful, well kept, close to beach.
Posted by STANLEY, from SANTA BARBARA on 1 May 2023
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Comment from Hotel Management
1 May 2023
by Customer Service
Thank you for the fantastic review, Stanley!We're delighted your time at Inn at The Pier was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!
2 out of 5
We liked how centrally located it was. Quick walk to everything.
Unfortunately this wasn’t enough to make it a great stay. We paid for early check in that we never received. Our room smelled of stagnant water. Come to find out our carpet was soaked in front of the slider. The bathroom walls had brown stuff splattered on the walls and our bathroom never looked like it was cleaned. We decided to pay for late check out and was rudely walked in on by house keeping. We will not stay again
Posted by Theresa, from Bakersfield on 4 Jan. 2023
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Comment from Hotel Management
5 Jan. 2023
by Customer Service
We appreciate the feedback, Theresa.While we're happy you appreciated our central location, it's unfortunate our service and condition of our rooms didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our management team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
5 out of 5
Posted by Jaime on 6 Dec. 2022
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1 out of 5
I booked the partial ocean view with a King bed and Fire pit. When we checked in I was told there would be a $30 charge for valet which I was unaware of and also that there would be a deposit of $300 for incidentals. The girl at the front desk went to check to see if the room was ready and the other girl at the front desk had made a comment jokingly that sometimes the rooms aren't ready by check-in time which is 4pm. I don't see how the rooms aren't ready when the cleaning staff doesn't do the job they are being paid to do.
The first thing I noticed when we were headed to our room was how dirty the carpet was. The hotel is 5 years old and I would think that would be normal upkeep to keep it looking new. The room was nice enough and at first glance, looked up to my standards but as time went on, I kept noticing things. We went outside to watch the sunset with the fire pit on and there were bottle caps all over the balcony. Then the next morning as I was in the bathroom I noticed there was a lot of rust on the fixtures, the shower glass looked like it had never been cleaned with a squeegee before and the shower floor looked dirty and had different hairs all over it, none of which were mine. I was thoroughly disgusted. I also noticed some mold all over the grout.
We won't be back to stay. Inn at the Pier you need to step up your game, keep your hotel up to par and get good management that doesn't lack customer service skills.
Posted by Tonette on 18 Nov. 2022
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Comment from Hotel Management
23 Nov. 2022
by Customer Service
We appreciate the feedback, Tonette.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our cleanliness and front desk staff didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our management team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.
2 out of 5
Posted by Gary, from FOUNTAIN VALLEY on 9 Aug. 2022
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 1496 square feet (139 square meters) and includes conference space. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Inn at the Pier Pismo Beach, Curio Collection by Hilton. For a fee, parking is available. A complete renovation of Inn at the Pier Pismo Beach, Curio Collection by Hilton was completed in June 2023. This 4-star Pismo Beach hotel is smoke free.
1 building
104 guestrooms or units
3 levels
2 bars or lounges
1496 sq ft of conference space
139 sq m of conference space
Built in 2017
Poolside lounge chairs
Conference space
Breakfast available (surcharge)
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Television in lobby
Elevator
No smoking on site
Dining venue
Parking
Valet parking (surcharge)
Transport
Train station: Grover Beach Station (2.6 km / 1.6 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Inn at the Pier Pismo Beach, Curio Collection by Hilton offers 104 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas. 55-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Sitting area
In-room dining (limited hours)
LCD television
Cable channels
Shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
The Lobby Bar - This lobby lounge specializes in Californian cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.
Cypress Beach House - This poolside rooftop bar specializes in Californian cuisine and serves brunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Late night fare is available from room service (during limited hours).
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 18
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-out is available.
No rollaway/extra beds available
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Smoke detector
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately USD 10–30 for adults, and USD 10–30 for children
Valet parking fee: USD 30 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Inn Pier Pismo Beach
Inn Pier
Pier Pismo Beach
Inn at the Pier
Inn at the Pier Pismo Beach Curio Collection by Hilton
Inn at the Pier Pismo Beach, Curio Collection by Hilton Hotel
You should know
Registered guests are the only ones allowed to be in guestrooms.
Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
