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Charming Family Hotel

3.0 star property
3-star guest house in Shellmont

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Photo gallery for Charming Family Hotel

Living area
Exterior
Exterior
Desk, soundproofing, free WiFi, bed sheets
Desk, soundproofing, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
10100 Francis Rd, Richmond, BC, V6Y 3Z9
  • Place, CF Richmond Centre Mall
    ‪4 min drive‬
  • Place, Steveston Village Historic Waterfront
    ‪10 min drive‬
  • Place, Steveston Fisherman's Wharf
    ‪10 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Exterior

Deluxe Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Queen Room 2 with Shared Bathroom

Desk, soundproofing, free WiFi, bed sheets

Queen Room 2 with Shared Bathroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room 1 with Shared Bathroom

Desk, soundproofing, free WiFi, bed sheets

Queen Room 1 with Shared Bathroom

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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About the area

Richmond

Shellmont stay.Your stay at this Shellmont guesthouse places you within 3 miles (5 km) of CF Richmond Centre Mall and Minoru Park. Also, Lansdowne Centre is within 3 miles (5 km) and Aberdeen Centre is within 6 miles (10 km).
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What's nearby

  • CF Richmond Centre Mall - 4 min drive - 3.2 km
  • Richmond Olympic Oval - 7 min drive - 5.4 km
  • Richmond Night Market - 7 min drive - 5.6 km
  • Steveston Village Historic Waterfront - 10 min drive - 7.0 km
  • Steveston Fisherman's Wharf - 10 min drive - 7.0 km

Getting around

  • Richmond-Brighouse Station - 4 min drive
  • Vancouver Rocky Mountaineer Station - 29 min drive
  • Vancouver Intl. Airport (YVR) - 19 min drive

Restaurants

  • ‪Tim Hortons - ‬4 min drive
  • ‪A&W Restaurant - ‬18 min walk
  • ‪Chatime - ‬18 min walk
  • ‪Gami Sushi - ‬3 min drive
  • ‪Pizza Hut - ‬2 min drive

About this property

Charming Family Hotel

3-star guest house in Shellmont
As a guest of Charming Family Hotel, you'll find a garden and a picnic area. Public spaces have free WiFi. Free self parking is available.

This 3-star Richmond guesthouse is smoke free.

  • 3 guestrooms or units
  • Storage area for luggage
  • Garden
  • Outdoor picnic space
  • No smoking on site
Charming Family Hotel offers 3 air-conditioned accommodations with slippers and fans. This Richmond guesthouse provides complimentary wireless Internet access. Bathrooms include shower/tub combinations. Housekeeping is provided daily.

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Exterior
Better Bed House
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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Renovations and closures

The property is closed between December 23 and January 8.

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: CAD 30.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

Property Registration Number H588461752

Property is also known as

Charming Family Hotel Richmond
Charming Family Richmond
Charming Family Hotel Richmond
Charming Family Hotel Guesthouse
Charming Family Hotel Guesthouse Richmond

Reviews

Charming Family Hotel Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 110 out of 260 reviews
Rating 8 - Good. 57 out of 260 reviews
Rating 6 - Okay. 37 out of 260 reviews
Rating 4 - Poor. 28 out of 260 reviews
Rating 2 - Terrible. 28 out of 260 reviews

Reviews

6/10 Okay

Ximing

Stayed 4 nights in Jun 2025

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience despite my misinterpretation of what family meant! Una was a gracious host with a charming little hotel, that is owned by her family. Our room was the size of an apartment in Europe, with all necessary amenities for a wonderful stay. We stayed 2 nights and picked blueberries and strawberries at the neighboring property for breakfast with our granola and yogurt. Very enjoyable experience for me, my wife and our 8 year old daughter.
Stayed 2 nights in Jul 2025

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
It was a good place
Stayed 1 night in Jul 2025

10/10 Excellent

Farrukh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

We stayed one night with two bedrooms booked. We checked in late with no issues. The owner however told us to keep it down while coming in. No issues.
Stayed 1 night in Jun 2025

2/10 Terrible

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ward

Stayed 1 night in Jul 2025

4/10 Poor

Rajni, sacramento

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room and bathroom was dirty. There was hair all over the bathroom and the shower. The sides in the bedroom had dust and used co don and pink balloons with dust behind the dresser. It was disgusting. We didn’t see this until morning moved the dresser to charge the phone.
Stayed 1 night in Jul 2025

8/10 Good

Jeanine

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Home was very quiet and in a really safe neighborhood across from a berry farm where you can pick your own berries. Beds were really comfortable and i couldnt hear my friend get in/out of bed at all. Drawbacks one towel for 4 nights, no washcloths, no room refrigerators, no tv, no utensils, old supplies from past guests left in bathroom. Easily remedied, wouldnt prevent me from going back again
Stayed 4 nights in Jul 2025

4/10 Poor

kevin

Disliked: Amenities
Older house, blinds have a decade of dust, owner friendly enough but sheets were stained(assumed they were clean…)
Stayed 1 night in Jun 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean accommodation. Well situated for the airport approx 20 minutes away. Bit awkward to find initially.
Stayed 1 night in Jun 2025

6/10 Okay

Christine

Travelled with family
Disliked: Cleanliness, amenities
They upcharge after you have booked if you have more than 2 people staying even though the room is advertised for 4 with no mention of having to pay more. We had our 2 children with us and had to pay $50 each after I had already booked and paid. Floors were not vacuumed, windows had mold on them. No a/c. Bathroom shower had not been cleaned prior to our stay.
Stayed 1 night in Jun 2025

8/10 Good

Susan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Malhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and comfortable place to rest

My stay here was relaxing after a long flight from the east. Check in was easy and information was provided in the email. The host was friendly, understanding and accommodating in the sense that she allowed me early check in for a fee and let me check out a bit later. The room was clean with a small dining table( with a coffee maker and mugs) couch and a nice view from the window. It turns out, you have to be on the quieter side when staying here so other guests do not get disturbed. Like you cannot play music if you have portable speakers. The washroom was clean and shared but I never had issues when I used it. The shower facilities could be better as the shower door did not have a handle. Other improvements could be to have tissues or wet tissues in the room. This is more ideal for solo travellers who want to rest or work quietly I guess. The area was not bad as it was 14 minutes from the airport and 24 hours shoppers drug mart. Nearby I saw a lot of Asian and sushi restaurants. It is kind of out of the way of main areas so you have to go a bit further to catch sky train to get to downtown. Overall my experience was nice and the host made my stay comfortable more so with the check in check out requests.
Stayed 1 night in Jun 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was my second time staying here and will keep in mind for the next time im in town. Loved it!
Stayed 1 night in Jun 2025

10/10 Excellent

Ovidiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation, good location, had to change room due to shower malfunction.
Stayed 1 night in May 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Carolyn

Disliked: Cleanliness, amenities, property conditions & facilities
Not impressed at all. Bed was way to hard, no place to plug your phone in at bedside and when I pulled night stand out to find outlet for phone you could tell it has not be cleaned for awhile. There was a power bar on stand across the room, plug my phone in there. Woke up @ 3:45 check my phone never charged at all. Had to plug phone in bathroom. It’s not hotel it’s a house and when I open door very strange smell. There was a very strange smell when I opened front door went up to room same smell. Absolutely no human connection at all.
Stayed 1 night in Jun 2025

8/10 Good

Mark

Travelled with family
Very good experience with room and was very quiet place clean and the manager on the phone was just great thankyou Una I would recommend it to anyone
Stayed 1 night in Jun 2025

10/10 Excellent

Miles

Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport. Easy.
Stayed 1 night in May 2025

8/10 Good

William

Stayed 1 night in May 2025

8/10 Good

Stanley, Ladysmith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Jun 2025

10/10 Excellent

David Charles

Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful family run hotel. It was immaculately clean. it has a fridge, microwave, tea coffee. the price is very affordable for Richmond. I highly recommend this Hotel.
Stayed 5 nights in May 2025

10/10 Excellent

Odin

Stayed 1 night in May 2025

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities, room comfort
it is a really bad nplace to stay. No AC and opening the window to freshen the room leaves car and truck noise and pollution into your room. Cars and trucks are passing within 10 feet of your bed. It is very noisy
Stayed 1 night in May 2025

6/10 Okay

Antoine

Business traveller
Liked: Cleanliness
Disliked: Amenities
Humm, no ac, no fan, windows open and get hwy traffic. No thanks for seconds.
Stayed 1 night in May 2025