For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Richmond City Centre hotel places you within half a mile (1 km) of Lansdowne Centre and 3 miles (5 km) of McArthurGlen Designer Outlet. Also within 9 miles (15 km) are Granville Island Public Market and BC Place Stadium.
Free airport shuttle
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and free airport shuttle. WiFi in public areas is free.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 140 guestrooms also offer free WiFi and LCD TVs with digital channels. Other amenities include premium bedding, free local calls, and free bottled water.
Four Points by Sheraton Vancouver Airport ratings based on 8 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Four Points by Sheraton Vancouver Airport
Everyone (8)
5 out of 5
All staff were very friendly and helpful. Enjoyed our stay and will certainly stay again. Have a great day.
Posted by a verified traveller on 7 Dec. 2019
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Comment from Hotel Management
11 Dec. 2019
by Goldie
Dear valued guest: Thank you for reaching out to us regarding your stay. We are happy to hear that you enjoyed you enjoyed your stay. We look forward to welcoming you again in the near future. Warmest regards.
5 out of 5
Posted by a verified traveller on 3 Feb. 2020
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Comment from Hotel Management
6 Feb. 2020
by Goldie
Dear valued guest: Thank you for your recent stay with us. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Warmest regards
1 out of 5
Posted by a verified traveller on 4 Mar. 2019
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Comment from Hotel Management
2 Apr. 2019
by Goldie
Dear valued guest: Thank you for taking the time to share your valuable feedback. We are sorry to hear that your stay did not meet your expectations. For this, I sincerely apologize.
The experience you described is not characteristic of the level of service our associates strive to provide.
Your feedback will be shared with our team in an effort to improve on our operations. Warmest regards.
5 out of 5
Convenient and nice staff, facilities up to par for my needs. I need to be downtown Richmond it is convenient to get around.
Posted by a verified traveller on 1 Aug. 2018
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Comment from Hotel Management
25 Sep. 2018
by Goldie Bhoparai
Dear valued guest: Thank you for a wonderful feedback. We are happy to hear that you enjoyed your stay with us at the Four Points by Sheraton. We hope to you see you soon in the near future. Warmest regards.
2 out of 5
Disappointed
Pros:close to the 3rd ave. of Richmond.
Cons:Free parking, free breakfast, and better communication.
Location:Aberdeen Center
My wife has been stayed in Four Points by Sheraton Vancouver Airport for couple times before so she wanted to stay there again. However, we noticed that we have to pay for the parking once we arrived there. I paid $10 per day. There was no free breakfast. We also found some lipstick mark on one of the pillows. The worst thing is now they charged $75 to my credit card without telling me. I need to call them to find out what's that $75 for.
Posted by Yik Wing, from Portland, OR on 26 Jun. 2017
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Comment from Hotel Management
29 Jun. 2017
by garyrud
Thank you for taking the to share your comments in regards to your recent stay.
We pride ourselves on delivering a friendly uncomplicated hotel experience during your time with us, we have unfortunately fallen short of our goal during your recent stay.
Please accept my sincere apology for the negative experience here at the hotel. I will definitely share your feedback with the appropriate hotel departments to ensure that this was an isolated issue that is corrected moving forward.
We hope to have an opportunity to better your experience the next time your travels bring you back to the Vancouver Airport area.
4 out of 5
Convenient to Vancouver Airport
Location:Lots of Chinese restaurants!
Was only there for an overnight, with a late arrival and early departure but the room was clean and comfortable. The only drag was that they charge for the parking......just another way to nickel and dime you.
Posted by a verified traveller on 24 Feb. 2017
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Comment from Hotel Management
28 Feb. 2017
by garyrud
We are delighted to hear about your recent stay with us and really appreciate your feedback!
We acknowledge that paying extra parking is not ideal, but is now being charged by many of our fellow Richmond hotels.
The hotel will continue to offer many free amenities, including coffee, shuttle service and Internet to all our hotel guests.
2 out of 5
No warning of power outage
We had a longstanding reservation. Arrived late after an exhausting day of travel. The idea was to be able to sleep in before leaving for our next leg of travel at Noon. In the course of our 11:30PM check in we were told that the neighborhood electricity was being cut off from 10:00AM to 2:00PM. The restaurant was to be closed for breakfast. Electric, water etc. were shut down. I know this was a power company decision but I believe they had days of notice. They should have informed us as soon as it came up and given us the option to change our plans. We were stuck.
Posted by William, from Delaware on 1 Jun. 2016
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4 out of 5
Nice hotel nearby all kinds of restaurants.
Pros:Very good staff in its front desk
Cons:Hotel restaurant needs to inprove
Location:Not to far from airport. There is a lot of shops nearby the hotel.
Nice service and very good location to shopping center and restaurants.
Posted by Senior E, from Central Valley, California on 14 Sep. 2015
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About the Four Points by Sheraton Vancouver Airport
Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4521 square feet (420 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Vancouver Airport. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Richmond hotel.
Metro station: Lansdowne Station (0.8 km / 0.5 mi)
Property shuttles: Free airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Four Points by Sheraton Vancouver Airport offers 140 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 49-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
HD television
Digital channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Bathtub or shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.
World Wide Cafe - This restaurant specializes in American cuisine and serves breakfast and dinner.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property's shuttle picks up and drops off at Vancouver International Airport and South Terminal upon request. Guests should contact the property upon arrival using the courtesy phone in the shuttle pick up area
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation might be required for some facilities onsite
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: CAD 19 per person (approximately)
Uncovered self parking fee: CAD 14 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Four Points Sheraton Hotel Vancouver Airport
Four Points Sheraton Vancouver Airport
Four Points Vancouver Airport
Sheraton Four Points Vancouver Airport
Four Points Sheraton Vancouver Airport Hotel
Four Points Richmond
Four Points By Sheraton Vancouver Airport Hotel Richmond
Richmond Four Points
4 Points By Sheraton Vancouver Airport
Four Points by Sheraton Vancouver Airport Hotel
Four Points by Sheraton Vancouver Airport Richmond
Four Points by Sheraton Vancouver Airport Hotel Richmond
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Four Points by Sheraton Vancouver Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
