Book Hersha Hospitality rooms in West Village

"The front desk staff is not very friendly at this hotel. We had a leak in our sink the first night of check-in and they did not even offer to change our room. I had to request the change and they did not even apologize for the inconvenience. The hotel needs a make over, everything felt old and dirtly."

"Staff was abrupt and inpatient at times. It was a very busy day for the hotel. This site states rollaway beds are available for an extra fee. The hotel said that there wasn’t enough room for another bed. There was no hand soap in the bathroom or hand towels. The location was awesome. The restaurant was gorgeous and all staff there were very friendly. I was hoping for more amenities "

"Awesome"

"The room was small but clean. "

"Great property close to Times Square. Rooms are small with no fridge or microwave, but this is an old, historic, well-kept property that we would definitely return to. Get to know "Bobby the Doorman", he's been there for 47 years!! Breakfast at Friedman's was great."

"We like the side of the room. We appreciate the view, the location, and the fact that it’s situated in the heart of Manhattan on Madison. "