Book El Cid rooms in Xpu-Ha

"We booked a room called Junior Suite Standard. In pictures showed 2 beds or bed and a foldable sofa bed. We assumed that we can choose. When we arrived for our stay at the check in staff said we can only get the one with foldable sofa bed. After we arrived in our room foldable sofa was rusted, none functional. No sheets were given for it either. I tried to set it up and it was broken. We managed to get by during our stay. Was a bit disappointed since we specified it’s for 2 adults and 2 kids. Over all we loved our stay and enjoyed everything els. Staff are friendly and very helpful. Food was amazing. Drinks were great. To be honest i would give it 5 star if the bed wasn’t broken. "

"This was my 3rd visit to this resort. We were met with the same amazing customer service as always and it continued throughout our stay. We noticed a few differences from previous years, and some aspects were pleasantly the same. Food: almost all really good food, as usual. The Steakville restaurant is one to avoid. A good cut of beef has proven to be hard to find at an all-inclusive resort in Mexico. The other restaurants were really good and had lots of variety. It is definitely best to make your reservations as quickly as you can upon arrival for the best dinner choices. Room: The room was quite dated but comfortable. We were told upon arrival that we were being given an upgrade (both rooms that we booked), but they were clearly the rooms we paid for so I'm not sure why that was even mentioned. Grounds: The building and grounds are kept so so clean; this property is really an amazing little gem in the jungle surrounded by lush greenery and lots of different wildlife. Overall we loved it. Still hate fighting for a beach/pool chair but that is a problem everywhere it seems. Resorts need to develop a fair system for that. We saw several towels on chairs all day and no people on them. Shoutout to the two wonderful ladies that were working in the buffet restaurant by the pool. Made us feel so special every time we arrived!"

"Great staff clean room "

"Room location hospitality service was excellent"

"Rooms - very clean, well maintained, no issues with broken things or rusted out showers etc. Staff - polite and quiet, when you need help they are all willing to assist. Front desk assistance will ways try and sell you on "extra" stuff thag you do NOT need and you need to be firm when saying no youre not interested. Pool/Beach - clean, safe, lots of seating (get out early for a chair though because they go quickly). Beach is the reason we come, zero sargasum seaweed because of the net across the enterance on the man made inlet of water. A lot of fish swimming around which is awsome for kids and adults to see, crabs, turtles as well. Lots of trees for shade also. Food - Average, nothing fancy, buffets could be a bit better in food selelction but zero issues Overall a great resort, especially for families on a budget, would recommend to anyone!"

"Very disappointing beach experience. The beach was completely covered with massive piles of seaweed, making it unusable, and the smell was unbearable. Most people travel to the Caribbean for the beach, so this was a huge letdown. The hotel should have notified guests in advance about these conditions so travelers could plan accordingly."