There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and laundry facilities are also featured at Emerald Hotel & Suites. Free self parking is available.
I was supposed to get breakfast include between 7-9h and they told me they ran out. They told me they can not give me some kind a reduction and i got to ask Expedia to get a reduction. So if you can comeback with some information I will appreciate it thank you
Stay for a night, we new it wasnât fancy or anything and we were totally fine with it.
The beds were comfortable, but we found hairs in our bedsheets. The walls are super thin and we could hear everything in the hallway and the rooms next to ours. An okay hotel for an arrival or departure night, but wouldnât stay for more than that.
Our stay was absolutely awful at this hotel we paid $180 for a double bed room that had a mattress in that must be at least 20 years old on a metal frame holding it and the springs could be felt through the mattress . There also was no hot water both times I tried to have a shower . And wifi didnât even work . I phoned front desk and asked them to move us to a different room w a better bed etc . They showed us one and it was the exact same as ours terrible .
Upon leaving I stopped at the front and asked to speak to management he said he wasnât in until 9 am . I called at 9:20 when I got home and they said he was busy and to leave a message . Total disregard for customer service and satisfaction or comfort . 3 basic things . A comfortable bed . Hot water and wifi . Pretty simple standards and we got zero .
I then did a Google review and the owner said he wanted to talk to me . So I phone the hotel at 5:20 pm today and no management once again .
I want our money back or sone sort of compensation . This place was not worth the $180 we paid . Highly disappointed