Finest Playa Mujeres by The Excellence Collection - All Inclusive

Upscale beachfront property with 10 outdoor pools

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Dates

January 2026

February 2026

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

Place, Mujeres Beach
‪10 min walk‬
Place, Punta Sam Ferry Terminal
‪2 min drive‬
Place, Playa Mujeres Golf Club
‪3 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪39 min drive‬

Room options

Premium bedding, pillowtop beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

Excellent

72 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

Exceptional

88 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite With Private Pool

Excellent

144 sq m
Sleeps 4
1 King Bed

Family Suite

Exceptional

88 sq m
2 bedrooms
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Pool Family Suite

Good

158 sq m
2 bedrooms
Sleeps 5
1 King Bed and 2 Twin Beds

Two-Story Rooftop Terrace Suite with Plunge Pool

Very good

149 sq m
1 bedroom
Sleeps 4
1 King Bed

Finest Club Junior Suite Ocean View

Good

72 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Finest Club Junior Swim-Up Suite

Excellent

74 sq m
Beach view
Sleeps 4
1 King Bed OR 2 Double Beds

Finest Club Family Suite

88 sq m
Ocean view
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Excellent

144 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Ocean View

Excellent

72 sq m
Ocean view
Sleeps 2
1 King Bed

Excellence Club Junior Swim-up Suite

Wonderful

72 sq m
1 bedroom
Beach view
Sleeps 2
1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Exceptional

149 sq m
Ocean view
Sleeps 2
1 King Bed

Finest Club Junior Suite Pool View

72 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Pool View

Exceptional

70 sq m
1 bedroom
Sleeps 2
1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Wonderful

Sea view
Sleeps 2
1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Sleeps 4
1 King Bed OR 2 Double Beds

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

1 bedroom
Sleeps 4
1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

1 bedroom
Sea view
Sleeps 4
2 Double Beds OR 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Exceptional

Sea view
Sleeps 2
1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Ocean view
Sleeps 4
1 King Bed

About the area

Punta Sam

Beachside getaway.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

Mujeres Beach - 10 min walk - 0.8 km
Punta Sam Ferry Terminal - 2 min drive - 1.4 km
Punta Sam Beach - 2 min drive - 1.4 km
Playa Mujeres Golf Club - 3 min drive - 2.5 km
North Beach - 45 min drive - 9.1 km

Getting around

Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

‪The Deli - ‬6 min drive
‪caprichos villa del palmar - ‬5 min drive
‪El Suspiro - ‬7 min drive
‪Don Fernando Lobby Bar - ‬6 min drive
‪Cafecito - ‬6 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Upscale beachfront property with 10 outdoor pools

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

450 guestrooms or units

4 levels

12 buildings

12 dining venues

2 bars by the pool

2 swim-up bars

16 bars or lounges

Built in 2015

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Terrace on the roof

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference center

Coffee in lobby

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Bar on the beach

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Similar properties

On private beach
Pool
Hot tub
All-inclusive

CA $902 total

includes taxes & fees

Jan 11 - Jan 12

Property amenities

Family friendly

10 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Playground
Snack bar/deli

Internet

Available in all rooms: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Extended parking on site
Limited onsite valet and self parking

Food and drink

12 restaurants
16 bars/lounges
2 poolside bars
2 swim-up bars
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

10 outdoor pools
Beach volleyball
Boat tours
Children's pool
Fishing
Fitness classes
Free children's club
Free water park
Full-service spa
Golf driving range
Gym
Hot tub
Kayaking
Motor boating
Outdoor tennis court
Personal motorized watercraft
Pilates classes
Playground
Sailing
Scuba diving
Shopping
Snorkeling
Steam room
Tennis lessons
Wine tasting room
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No elevator

Room amenities

Entertainment

46-inch LED TV with premium satellite channels

Bedroom

Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Toothbrush and toothpaste
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free minibar (limited items)

Cleaning products are eco-friendly
Composting
Desk
Energy-saving switches in guestrooms
Free international calls
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel

Finest Excellence Group Hotel Playa Mujeres

Finest Playa Mujeres Excellence Group

Finest Playa Mujeres Excellence Group All inclusive

Finest Excellence Group All inclusive

Finest Excellence Group

Finest Playa Mujeres by Excellence Group

Finest Playa Mujeres by Excellence Group All inclusive

Finest Excellence Group All inclusive All-inclusive property

Finest Excellence Group inclu

Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

Shama

Travelled with family, Travelled with family and small children

Dec 5, 2025

Liked: Cleanliness

Did not accommodate many vegetarian dishes and when asked concierge for items they stated they did not know where to find it and we had to find it for ourselves. Definitely not a five star resort, very disappointing. Didn’t have a buffet for dinner either or much options for dinner as I would have liked especially for our larger bigger family group.

Stayed 4 nights in Nov 2025

4/10 Poor

Yiying

Travelled with family, Travelled with family and small children

Oct 7, 2025

Liked: Staff & service

Disliked: Cleanliness

I pay extra for the rooftop suit but when I checked in on Sep 30, they said the suit is under construction and won’t be ready till Oct3, they feel sorry so they can give me 100 credit on spa, but if this kind of thing happened the first option shouldn’t be refund me 3 nights update fee? It’s around 300 extra and it shouldn’t be just the credit. On Oct 3, I went to check in for the rooftop suit in the morning and they said room won’t ready till 3pm, so I back there at 2:45pm, the room is ready but when I go to the room it’s not a big relationship with ocean view. I have been Cancun for 3 times, in my mind, last two times I paid extra for the ocean view and the room is directly face to the ocean, not like this I need to find which angle I can see the sea. I don’t really want to be a tricky customer but this time I have to because I paid almost 1000 CAD to update for this and I went back to the check in place. They told me that’s the only room they have and what I paid extra is for the pool view. 😅 how stupid I could be to pay 1k for a pool view. Finally I don’t have a chance to be a tricky customer because they have no other room. I asked them I have been waiting for the room from Sep 30 to Oct 3. Am I able to be first to pick a good view room or I deserve a good view room? But the same, they said we are really sorry about this, but we don’t have any room as what they always say. Sorry, but nothing they can do.

Stayed 7 nights in Sep 2025

10/10 Excellent

Maximiliano

Oct 7, 2025

Stayed 3 nights in Oct 2025

4/10 Poor

Elma G

Travelled with family

Oct 6, 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Property is nice but they gave us a room in a building that needed to shut down for renovation and were told that we had to move to another building still with construction happening around us before the day of the wedding and with daily events to attend which put a lot of stress. Personal at front desk were not helpful and understanding, they said if we didn’t move they will shut down all water and electricity etc. second room was of less quality, they gave us two small beds for a couple with ocean view which we didn’t even enjoyed because it was close to the wedding and had to leave next day, elevators were slow and still needing repairs etc. the personnel at restaurants and around the property were awesome. In a few words, we never had a situation like this before, the whole room moving put a lot of unnecessary stress, took tine from our vacations and enjoyment of the amenities .

Stayed 4 nights in Oct 2025

10/10 Excellent

sara

Oct 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We will definatly be visisting again, been a great experience

Stayed 3 nights in Aug 2025

10/10 Excellent

Danielle Anna

Oct 6, 2025

Liked: Cleanliness

Stayed 6 nights in Sep 2025

2/10 Terrible

Muhammad Jawad

Travelled with family and small children

Oct 5, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor Hospitality

Stayed 4 nights in Oct 2025

10/10 Excellent

Khaled

Travelled with family, Travelled with family and small children, Travelled with group

Oct 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was wonderful! But the mosquitoes were unbearable. Ruined the experience a little. More should have been done to control it. Also my room was stuck at 69 degrees and I wasn’t allowed to make it cooler. The whole resort needed to be cooler indoors. But other than that everything was wonderful. The food was the best I have ever had.

Stayed 4 nights in Sep 2025

10/10 Excellent

Qiuchen

Oct 4, 2025

Stayed 5 nights in Sep 2025

10/10 Excellent

Maria Victoria

Travelled with family

Oct 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach was wonderful!!

Stayed 8 nights in Sep 2025

10/10 Excellent

Ruzanna

Travelled with partner

Oct 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place was great. The rooms where Queer clean, the food was amazing, the staff and the surface was top-notch.

Stayed 8 nights in Sep 2025

2/10 Terrible

Layth

Oct 3, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

This not a 5 star hotel I'll give it 3 star hotel the room too old seeing how much money we paid for this stay. the bathrooms are old the bed the nightstands, just not luxury at all. outside the room: always massive amounts of mosquitoes that will literally attack u as soon as u step outside and bunch of geckos outside the room on the hallway's walls and ceilings at night. another thing is the resort is relatively small, not many floors to get that ocean view, and the rooms are not in the main building as the lobby however it is very kids friendly and the food at the buffet and steak house is good

Stayed 4 nights in Sep 2025

10/10 Excellent

Binh

Travelled with family, Travelled with group

Oct 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very good and clean

Stayed 3 nights in Sep 2025

4/10 Poor

Bar

Travelled with family and small children

Oct 2, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Expected so much better I got bite by millions mosquitos food was ok.… had to wait everytime 40 minutes. Wouldn't go back there for sure

Stayed 5 nights in Sep 2025

4/10 Poor

Kamela

Travelled with family and small children, Travelled with partner

Oct 1, 2025

Liked: Cleanliness

Disliked: Amenities

This resort was a huge disappointment. The property felt much smaller than what is shown on social media, and overall nothing matched the expectations they set. The food was awful the same things every single day with no variety. The restaurants were not enjoyable at all, and there wasn’t even a proper buffet option for dinner. Everything felt repetitive, bland, and disappointed We booked a simple room but asked at check-in to upgrade to a pool room and pay the difference. They told us there were no rooms available, but the whole time we were there we saw many of those rooms sitting empty. That felt dishonest and unfair The worst experience was at the poolside restaurant. We ordered dinner while traveling with two babies (6 months old), and the area was completely swarmed with mosquitoes. It was impossible to eat — I even had to leave with my friend’s baby because her little face was covered in bites. When we asked the waitress if something could be done, her answer was simply: “No, there is nothing to do about it.” This was shocking and unacceptable Overall, this resort was absolutely not worth the price or reputation. I will never return and I would not recommend it to anyone.

Stayed 5 nights in Sep 2025

10/10 Excellent

Arielle

Travelled with partner

Oct 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort and staff. Good food and amenities. Would return!

Stayed 4 nights in Sep 2025

4/10 Poor

Israel

Travelled with family

Oct 1, 2025

Disliked: Property conditions & facilities

The hotel rooms and common areas are very outdated and the food is awful. Staff service is a hit or miss depending who you get.

Stayed 7 nights in Sep 2025

4/10 Poor

Elad

Travelled with family and small children

Sep 30, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Promised at check in a king size bed for all rooms , booked 4 rooms. received only two with king size. we explained one of us is after back surgery and can NOT walk fur from pool or dinning area. DID not consider our request!!! At French restaurant we waited for food 1.5 Hours from 7:31PM to 9:05PM , food was cold , over cooked

Stayed 4 nights in Sep 2025

10/10 Excellent

Roodlyne Renee

Travelled with group

Sep 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was amazing! The room was spacious and relaxing. Friendly staff and the food was great. Beach and pool were great too.

Stayed 4 nights in Sep 2025

10/10 Excellent

Parnian

Travelled with family

Sep 28, 2025

Liked: Amenities

Very nice staff and fantastic amenities

Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Sep 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Resort! Friendly staff

Stayed 1 night in Sep 2025

10/10 Excellent

Su

Travelled with family and small children

Sep 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service by the staff. Very welcoming and friendly. Our room was clean and very spacious. Loved everything except the pesky mosquitos in the evening.

Stayed 4 nights in Aug 2025

6/10 Okay

Alyssa Catherine

Sep 26, 2025

Liked: Cleanliness, staff & service

Overall we had a good vacation, this was our first trip with our 1.5 year old so our experience was really focused on that. The beach was beautiful, soft sand, and swimming, the highlight of our trip. In general the property was very nice, clean and the staff around the property were great. All of the pools were also great and you could always fine a place to sit with shade. We did have a few things we didn't love though, the first being check -in. I had previously fully completed online check in, including uploading our passports, but they fully re-did everything again by the time we waited in line and finally got checked in it was close to an hour. Next our room, we stayed in a junior pool sweet which on first glance was perfect, just like the pictures, my issues were that

Stayed 5 nights in Sep 2025

8/10 Good

Rachel

Sep 26, 2025

Stayed 6 nights in Sep 2025

10/10 Excellent

April L

Travelled with partner

Sep 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was everything they promised! Loved every minute of our stay!

Stayed 6 nights in Sep 2025

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Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Excellence Club Junior Swim-up Suite

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FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

About the area

Punta Sam

What's nearby

Getting around

Restaurants

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Similar properties

SLS Playa Mujeres – ALL Inclusive Collection

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information