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InterContinental Presidente Cozumel Resort Spa by IHG

5.0 star property
Upscale beachfront hotel with 2 outdoor pools

Choose dates to view prices

Photo gallery for InterContinental Presidente Cozumel Resort Spa by IHG

Private beach, white sand, beach umbrellas, beach towels
Property video
Private beach, white sand, beach umbrellas, beach towels
4 restaurants, Italian cuisine
Egyptian cotton sheets, premium bedding, down comforters, minibar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Carretera A Chankanaab Km 6-5, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪1 min walk‬
  • Place, Cozumel Butterfly & Botanical Gardens
    ‪16 min walk‬
  • Place, Cha'an Ka'an Observatory of Cozumel
    ‪6 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪14 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Seafront, Outdoor Shower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds (Seafront, Outdoor Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Room amenity

Classic Room, 2 Queen Beds

9.6 out of 10
Exceptional
(19 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool Access

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds, Pool Access

8.8 out of 10
Excellent
(15 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Accessible

Balcony view

Classic Room, 2 Queen Beds, Accessible

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Reef View with Beach Access)

View from room

Premium Room, 1 King Bed (Reef View with Beach Access)

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

View from room

Premium Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Seafront, Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed (Seafront, Beach Access)

9.8 out of 10
Exceptional
(8 reviews)
  • Beach view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool Access

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed, Pool Access

9.2 out of 10
Wonderful
(11 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Seafront, Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds (Seafront, Beach Access)

9.2 out of 10
Wonderful
(10 reviews)
  • Beach view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Seafront, Outdoor Shower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed (Seafront, Outdoor Shower)

8.6 out of 10
Excellent
(11 reviews)
  • Beach view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Beach view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Reef View with Beach Access)

View from room

Premium Room, 2 Queen Beds (Reef View with Beach Access)

9.4 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Reef, Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 1 King Bed (Reef, Beach Access)

  • Beach view
  • 90 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • Ocean view
  • 121 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 76 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Cozumel

Beachfront retreat .You'll be within half a mile (1 km) of Arrecifes de Cozumel National Park and 2 miles (3 km) of Cozumel Butterfly & Botanical Gardens with a stay here. We B Divin' Cozumel and Puerta Maya Maritime Terminal are also within 2 miles (3 km).

What's nearby

  • Arrecifes de Cozumel National Park - 1 min walk - 0.1 km
  • Cozumel Butterfly & Botanical Gardens - 16 min walk - 1.4 km
  • Puerta Maya Maritime Terminal - 5 min drive - 4.3 km
  • Royal Village Shopping Center - 6 min drive - 4.6 km
  • Cha'an Ka'an Observatory of Cozumel - 6 min drive - 5.0 km

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • ‪Margaritaville - ‬10 min drive
  • ‪Three Amigos Cozumel - ‬9 min drive
  • ‪Al Chile - ‬9 min drive
  • ‪Blue Iguana Cantina - ‬10 min drive
  • ‪Half Señor Frog´s - ‬9 min drive

About this property

InterContinental Presidente Cozumel Resort Spa by IHG

Upscale beachfront hotel with 2 outdoor pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and beach club on site (surcharge) for a relaxing day at the beach. At InterContinental Presidente Cozumel Resort Spa by IHG you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. This luxury hotel also offers outdoor tennis courts, a fitness center, and a garden. Self parking and valet parking are free. A complete renovation of InterContinental Presidente Cozumel Resort Spa by IHG was completed in September 2023.

This 5-star Cozumel hotel is smoke free.

  • 221 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • 5709 sq ft of conference space
  • 530 sq m of conference space
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
InterContinental Presidente Cozumel Resort Spa by IHG offers 221 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Similar properties

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  • Spa
  • All-inclusive
  • Pet friendly
4.3 out of 5, Excellent, 894 reviews
The price is CA $233
CA $294 total
includes taxes & fees
May 3 - May 4
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Property amenities

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 28 for adults and USD 14 for children
  • 2 bars/lounges
  • 4 restaurants
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Personal motorized watercraft
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • In-room bottled water
  • In-room coffee
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 28 for adults and USD 14 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Presidente InterContinental
Cozumel Presidente InterContinental Resort
InterContinental Cozumel Presidente
InterContinental Presidente Cozumel Resort
InterContinental Presidente Cozumel
Intercontinental Cozumel
Presidente InterContinental Cozumel
Presidente InterContinental Cozumel Resort
Cozumel Presidente
Presidente Resort Cozumel
El Presidente Cozumel
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Presidente InterContinental Cozumel Resort Spa
InterContinental Presidente Cozumel Resort Spa
InterContinental Presidente Cozumel Resort Spa by IHG Hotel
InterContinental Presidente Cozumel Resort Spa an IHG Hotel
InterContinental Presidente Cozumel Resort Spa by IHG Cozumel

Frequently asked questions

How close is InterContinental Presidente Cozumel Resort Spa by IHG to the airport?

InterContinental Presidente Cozumel Resort Spa by IHG is 8.4 mi (26-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at InterContinental Presidente Cozumel Resort Spa by IHG?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at InterContinental Presidente Cozumel Resort Spa by IHG on May 4, 2026 start from CA $442, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does InterContinental Presidente Cozumel Resort Spa by IHG have an airport shuttle?

Airport shuttle services are not available at InterContinental Presidente Cozumel Resort Spa by IHG.

How close is InterContinental Presidente Cozumel Resort Spa by IHG to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does InterContinental Presidente Cozumel Resort Spa by IHG offer free breakfast?

Free breakfast isn’t provided at InterContinental Presidente Cozumel Resort Spa by IHG, but buffet breakfast is offered for a fee of USD 28 for adults and USD 14 for children. It's available every day from 7 AM to 11 AM.

Is there a casino at InterContinental Presidente Cozumel Resort Spa by IHG?

No, there is no casino at this hotel.

What time is check-in at InterContinental Presidente Cozumel Resort Spa by IHG?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at InterContinental Presidente Cozumel Resort Spa by IHG?

This hotel offers free self parking and valet parking.

Does InterContinental Presidente Cozumel Resort Spa by IHG have a pool?

InterContinental Presidente Cozumel Resort Spa by IHG features 2 outdoor pools.

Does InterContinental Presidente Cozumel Resort Spa by IHG have a restaurant?

There are 4 onsite restaurants, offering options like Italian cuisine and ocean views.

Does InterContinental Presidente Cozumel Resort Spa by IHG have a spa?

This hotel has a spa, which features deep-tissue massages, facials, and mani/pedis.

How close is InterContinental Presidente Cozumel Resort Spa by IHG to downtown Cozumel?

InterContinental Presidente Cozumel Resort Spa by IHG is 4.6 mi away from Cozumel.

InterContinental Presidente Cozumel Resort Spa by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 826 out of 1005 reviews
Rating 8 - Good. 114 out of 1005 reviews
Rating 6 - Okay. 40 out of 1005 reviews
Rating 4 - Poor. 14 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 6 nights in Dec 2025

10/10 Excellent

Charles

Stayed 7 nights in Oct 2025

10/10 Excellent

Maki

Travelled with family
Stayed 4 nights in Dec 2025

10/10 Excellent

Yuxin

Stayed 3 nights in Dec 2025

10/10 Excellent

leeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozumel is my new favorite place in Mexico. It is definitely a family oriented island and so much to do. Plenty of eateries. The water was s so clear and beautiful.
Stayed 4 nights in Dec 2025

10/10 Excellent

Akira

Stayed 4 nights in Dec 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I recently stayed at the InterContinental Presidente Cozumel Resort for nine nights. This was our first time at an InterContinental. After a very long and challenging day getting to Cozumel and a fairly late arrival, we were taken care of splendidly from the moment we arrived to our departure. The check-in process was simple but thorough as was checking out. All aspects of our stay were so well accommodated, from the well-kept grounds and housekeeping, to the staff at the great restaurants and bars. We ate and drank at three of the four onsite restaurants and we both can say we did not have a disappointing bite, and also enjoyed our share of dry and dusty vodka martinis made to order, along with a plethora of wine choices. The food was wonderful and the portions more than reasonable. The chefs and dining staff at the El Caribeño, Alfredo Di Roma Trattoria, and Le Cap Beach Club are so professional and personable at the same time. We also spent a morning at the Ikal Spa where we enjoyed various treatments from pedicure to facials and massage. Again, the treatment and service was over the top. My comment to the spa was that the masseuse "melted me." Finally, we required the services of the Conciergeries several times and always felt confident about the information we received and how they went out of their way to ensure our comfort. All of the staff is amazing, they are what makes the place work, and we hope the Intercontinental Presidente recognizes that.
Stayed 9 nights in Nov 2025

10/10 Excellent

Carlos, Long Beach

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel en Cozumel
Stayed 1 night in Nov 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

10/10 Excellent

Herbert P

Stayed 6 nights in Nov 2025

10/10 Excellent

Whitney

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Clean amenity areas.
Stayed 5 nights in Nov 2025

10/10 Excellent

Robert

Stayed 4 nights in Nov 2025

10/10 Excellent

Rodrigo, Spring

Stayed 5 nights in Nov 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities
Great service and acknowledgement of my Expedia Gold status, which NEVER happens
Stayed 2 nights in Nov 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
It was great!!
Stayed 4 nights in Nov 2025

6/10 Okay

Laura

Stayed 1 night in Nov 2025

10/10 Excellent

Amy Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, we always enjoy our stay here
Stayed 7 nights in Oct 2025

10/10 Excellent

William

Stayed 7 nights in Nov 2025

10/10 Excellent

Yaroslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Peter, Southlake

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is perfect, the views of water and staff are beyond exceptional… luxurious +++
Stayed 7 nights in Nov 2025

6/10 Okay

Michael

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful property. We upgraded from a king ocean view to a king reef view for $90 per night. Total waste of $450. View is no different. The food and drinks are great but also very expensive. This is NOT an all inclusive so my wife and I added another $2300 to our 5 day stay. We went with friends and many of us returned with hundreds of bites. This is not an exaggeration - hundreds. Mine were so bad on my ankles, legs, hips, back, arms, shoulders, and neck that I went to urgent care after 2 days of itching that would not stop. Nurse practitioner said it was bed bugs. That's what I thought too but to be fair, there's no definitive test. Could also be fleas, sand fleas, sand lice, and other fun options. Regardless of what it was, I think bed bugs, its is a really nasty way to end a trip. It has been a full week now and these things have not cleared up after a steroid shot, steroid cream, steroid pills, a tube and a half of topical Benadryl, literally every 2 hours to help stop the itching. We received 3 WhatsApp messages form the hotel while we were on property informing us they are doing "routine fumigation" around the property. They are definitely aware of the problem but you won't get them to admit it. Shady. Too bad, cool little spot if you want to look past a week of misery for going there.
Stayed 5 nights in Oct 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel; el personal 10/10 constantemente esforzándose por hacer la estadía en familia inmejorable. Volveremos el año que viene sin falta!
Stayed 4 nights in Nov 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness
Great Beach front
Stayed 5 nights in Oct 2025

10/10 Excellent

THANHTRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like usual we enjoyed the time in Presidente. The staffs made us feel like we are home away from home. Jobs well done. Yazmin, Sebastian and Diego are the best. See you next month Nancy Ho
Stayed 4 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at this hotel and it’s officially my favorite in Cozumel! Epic tropical landscaping lead you to a very modern hotel with a very welcoming staff ! Rooms are impeccably clean, large and recently remodeled! The breakfast buffet has been improved since last and was totally worth it! Awesome is right offshore of the beach ! I would 110% recommend and will absolutely be back! Side note the tennis court is one of coolest ones I have ever seen
Stayed 2 nights in Sep 2025