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"Smaller resort. Excellent location close to water. Snorkeling right off beach. Bring water shoes! Rocky and sharp coral as soon as you get in water. ... " More

By a verified traveller on Tue 23 Jan 2018

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Hotel Description

3.5-star beachfront property near Paradise Beach

On the beach

Within a 15-minute walk of the property, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and San Francisco Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and 3 restaurants. There's fun for all ages with a free kid's club and a playground, and complimentary bicycles are available on site. Enjoy the 2 outdoor pools and free perks like daily breakfast and free self parking.

WiFi, balconies

The 218 guestrooms have TVs with cable channels and offer WiFi and free minibar items. Other amenities include balconies, free bottled water, and ceiling fans.

Deluxe Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$177* Per night/room 20 Oct. - 21 Oct.

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Jetted Tub, Ocean View (Honeymoon Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunscape Sabor Cozumel - All Inclusive ratings based on 75 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Sabor Cozumel - All Inclusive

Everyone (31) Couples (1) Family (9)
3 out of 5
The staffs were friendly and very professio al. Angel and Max from the El Patio restaurant were excellence in theue services.

Posted by on 21 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Management area

Dear Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We are sharing your comments with our team. I remain at your service Eduardo Betancourt

3 out of 5

Posted by on 21 Jul. 2019

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Comment from Hotel Management

13 Sep. 2019 by Management area

Dear Guest We truly appreciate your rating. we hope you can share more details about your stay in order to identify our opportunity areas We look forward to welcome you back to provide you the memorable stay that you deserve. I remain at your service Eduardo Betancourt

4 out of 5
Location-excellent! Great snorkeling right out our door which was our primary reason for coming to Cozumel. Bar glasses desperately need replacing; they never look clean. Would recommend bringing own insulated tumbler. Food was mediocre. One day they cooked on the beachside which was awesome! Entertainment staff was lively, engaging and truly great. Moaserrat was a gem. Maids did a good job keeping rooms clean. But overall the rooms need much updating. The front desk staff was nice, but able to assist us with an early departure refund. Checking in was a breeze, but clearly if you need true help, they are not very well trained in custom service.

Posted by on 9 Jul. 2019

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3 out of 5
Wide beach area - food was just so so , only food that was ok was the patio restaurant and nightly shows were awful

Posted by on 8 Jul. 2019

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2 out of 5
The food was horrible. Good workers with terrible management

Posted by on 6 Jul. 2019

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5 out of 5
My wife and I, our 2 teenagers and our 2 older children with spouses and one 11 month old grandchild and friends all came. My wife and I and our 2 teenagers somehow reserved a family suite that was actually two rooms with a connecting door. Our cleaning staff was excellent. Our refrigerator stocking staff provided more than expected water and drinks every day. All the entertainment, bar, and wait staff were very friendly and accommodating. We enjoyed swimming in the 2 pools. The immediate shore is sand but quickly becomes rocky so water shoes are required. We snorkeled several times each day which is our favorite activity. I'll try to post pictures of the underwater sea life we encountered. I used an AKASO EK7000. I used the Spa for a 50 minute hydro spa and a 50 minute Swedish massage for a promotional rate of $139 (no timeshare tour required), which was amazing. The food was typical budget resort food which we are just fine with. We were able to watch the NBA Finals in our rooms. The weather was perfect and the water was still and calm as we always expect for Cozumel. I didn't realize it at booking but we had been to this resort previously in 2009 as a Wyndham. Certain staffers will ask you to attend a "resort benefits" meeting in which they will want to offer you a discounted excursions/rental opportunity if you take a timeshare tour. We abruptly avoid these people and do not engage in these conversations. A special thanks to Arbey, Crystil, Angel, Rozanna and Mariono.

Posted by , from Texas on 9 Jun. 2019

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3 out of 5
Service and night construction going on no people for breakfast and i had to wait 45 m for coffee refill

Posted by on 4 May 2019

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Comment from Hotel Management

10 May 2019 by Management area

Dear Guest Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. regarding the construction we only updated the palapa in the terrace of one of our restaurants, it took 4 days. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience. I remain at your service Eduardo Betancourt

2 out of 5
The food is horrible. I ordered a capricola pizza expecting a spicy salami and got a bunch of ham pieces and sliced HOT DOGS, yes sliced hot dogs that tasted like corn dogs except there was not corn breading. Other pizza was good like Hawaiian and pepperoni. There was good food in each restaurant but it took us a week to know what was edible in each one. Sunny side is disgusting for about everything except the green salad. Portofinos has great custom made eggs and some mornings they have bacon, must ask for it. Excellent Mahi the one night they served it. The mashed potatoes are real and good, the sweet mashed were disgusting. But the buffet has many serving kettles filled with garbage food at each meal. El Patio was garbage food. The help appears to be all beginners. It is apparent they took all the good staff and put them at Secrets. Bartenders were very good to us because we tip well. No beach or poolside bar service. Pressure to attend timeshare garbage. Room mini bar service is lousy, you will get there and find nothing in your frig. You must tip to get daily service. You must tip housekeeper to get fresh towels daily.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Management area

Dear Mike Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience. I remain at your service Eduardo Betancourt

4 out of 5
The Italian food was amazing! The service (especially server Max) was phenomenal. The poolside service could have been a little better/quicker. They have staff who entertains around the pool, keeping it fun. Our room service wasn’t quite the best. We had to request three different times for a blow dryer and it still never came. Our room wasn’t equipped with an ironing board, just an iron. So we had to request one. As for towels, they’d only stock two, it didn’t make much sense. Overall though, the resort was relaxing, well kept and quiet. The staff and all the other tourists were extremely welcoming and friendly!

Posted by on 3 Mar. 2019

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Comment from Hotel Management

21 Mar. 2019 by Management area

Dear Guest Thank you for posting such a great note about your recent stay Sunscape Sabor Cozumel. We will share your wonderful comments with the team as we are certain that they will be glad to read such remarkable notes. I remain at your service Eduardo Betancourt

3 out of 5
If you're looking for a beach to swim this is the wrong place, Not a place for beach swimming, "Deluxe Room" is a false statement, room was simple with fan not working, fan light cover missing, light on ceiling burnt, sliding balcony door was so hard to open, closet door can barely move, 1 pc. of tissue left when arrived to room, 1 dirty towel, (towel problem solved when I complaint), MOLD in the bathroom, sand on the bath floor, Food portions on restaurants by swimming pool ridiculous small,

Posted by on 21 Dec. 2018

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Comment from Hotel Management

28 Dec. 2018 by Management area

Dear Guest Thank you for sharing your views; it is our hope that you will not let such an isolated stay tarnish your perception of our hotel for good, and that you would accord us, at some point in the future, a renewed opportunity to reinstate ourselves in your good faith and show that we are worthy of your kind patronage. I remain at your service Eduardo Betancourt

About the Sunscape Sabor Cozumel - All Inclusive

Location Carretera Costera Sur Km 12.9, Cozumel, QROO 77600

All-inclusive Details

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Gratuities included
  • Local beverages and soft drinks only
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Sunscape Sabor Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. At Sunscape Sabor Cozumel - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a spa tub, and a steam room. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 218 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Built in 1996
  • Breakfast available (free)
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (16.8 km / 10.4 mi)
  • Parking: Free self parking

Room Amenities

Sunscape Sabor Cozumel - All Inclusive offers 218 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Premium cable television is provided. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Television
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free breakfast daily from 7:00 AM to 11:00 AM.

Sunscape Sabor Cozumel - All Inclusive has 3 restaurants serving breakfast, lunch, and dinner.

El Patio - This restaurant specializes in Mexican cuisine.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Da Mario - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner.

Spa Services

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 140 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Sunscape
  • Cozumel Sunscape Sabor
  • Sabor All Inclusive Cozumel
  • Sabor Cozumel
  • Sabor Cozumel All Inclusive
  • Sabor Sunscape
  • Sunscape Sabor
  • Sunscape Sabor All Inclusive
  • Sunscape Sabor Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sunscape Sabor Cozumel All Inclusive All-inclusive property
  • Sabor Cozumel Hotel Cozumel
  • Sunscape Sabor All Inclusive All-inclusive property
  • Sunscape Sabor Cozumel - All Inclusive Cozumel
  • Sunscape Sabor Cozumel - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Children Stay Free 2019

Book a stay in any room or rate plan for travel August 18, 2019 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.ca/Cozumel-Hotels-Sunscape-Sabor-Cozumel---All-Inclusive.h526692-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.