6/10 â Acceptable
Peggy P.
3 févr. 2026
Points forts : Propreté
The room was as pictured. After booking my non-refundable stay with Big Fish Rentals I was asked to sign a five-page rental agreement. There were discrepancies with towels on agreement that mentioned & was told to use the email as addendum. No hair dryer as stated in listening. Upon arrival there was a black box with a sticker that said if you see me text this number. After a bit & no response response, I reached out to Julie only to find out it is at ozone machine. I told her the room smelled funny & after googling, learned that the property should have been aired out after using machine which it wasn't. Received a phone call the next day and they wanted to know if they could come into the property to pick up the machine when we weren't there and I told them no. It was picked up not long after. Mon we were told water was going to be turned off, due to boiler replacement on Tue 8-6. Had to find something to do for the entire day. I said I find it hard to believe you didn't know ahead of time they were replacing the boiler in the building. It happened again on Friday they had to fix something & were turning off water at 8am. After conveying my frustration to Julie multiple times & request on compensation for these issues she said she would send it to the team for review. Their compensation was a late checkout for Fri. I said they were turning off the water at 8a.m on Friday what good would that do anyone? Response was it was out of their control. Never again.
Peggy P.
Séjour de 6 nuits en janvier 2026