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Ace Hotel New York

4.0 star property
4-star hotel near 5th Avenue

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Photo gallery for Ace Hotel New York

Front of property
Designer toiletries, hair dryer, bathrobes, towels
Street view
Serves breakfast and brunch
Serves breakfast and brunch

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(55 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(42 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

8.2 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds (Bunk)

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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Front of property

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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Empire State Building. Madison Square Garden and Bryant Park are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Museum of Sex - 2 min walk - 0.2 km
  • Madison Square Park - 3 min walk - 0.3 km
  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬2 min walk

About this property

Ace Hotel New York

4-star hotel near 5th Avenue
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 488 out of 1033 reviews
Rating 8 - Good. 236 out of 1033 reviews
Rating 6 - Okay. 149 out of 1033 reviews
Rating 4 - Poor. 90 out of 1033 reviews
Rating 2 - Terrible. 70 out of 1033 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2025

10/10 Excellent

juyoung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, cool atmoshere, overall the stay was very nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Robert B

Stayed 1 night in Dec 2025

8/10 Good

Stephan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room service staff and excellent location for NYC activities.
Stayed 3 nights in Dec 2025

4/10 Poor

Dennis

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We had a great stay at the Ace Hotel New York. There was a mixup with our Expedia reservation that had been canceled, but when we arrived the front desk was able to reinstate it right away. They let us know it’s always better to book directly with the hotel next time, which we definitely will. Frankie and Nelson (I think those were their names) at the front desk were so nice and welcoming. The building is a little dated, but it’s decorated in a fun and tasteful way that adds to the charm. We’d happily stay here again because the staff made everything feel easy and comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Nita

Stayed 1 night in Dec 2025

4/10 Poor

Samuel

Business traveller
Liked: Cleanliness
Staff at the front desk was lacking bellman were cool
Stayed 2 nights in Dec 2025

2/10 Terrible

Abigail

Stayed 1 night in Dec 2025

6/10 Okay

Kent

Business traveller
Liked: Cleanliness, amenities
Room was fine. 2/3 of the elevators were broken the entire 6 night stay which was extremely inconvenient.
Stayed 6 nights in Nov 2025

10/10 Excellent

Tetiana

Stayed 2 nights in Nov 2025

10/10 Excellent

Alexis

Stayed 2 nights in Dec 2025

4/10 Poor

Jennifer

Liked: Staff & service
This room was terrible. It was the last room in the “Attic” which is some weird addition to the hotel which also houses residents. Carpets were stained, hot water didn’t work, room was dark and the neighbors kept me up all night. Felt like a hostel! I was disappointed to say the least
Stayed 1 night in Dec 2025

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was professional and quick. Room was decent, i expected more from a 4 star hotel i.e dust above the mini fridge cleaned and the vents/heater/ac area cleaned full of dust Would expect the ice machine to be small room with a door, you can hear it from a few doors down i feel bad for the room in front. Luckily only one person used it so far Bed was comfy, bathroom looked nice. The drains have trouble draining in the bathtub as water would pool up
Stayed 1 night in Nov 2025

10/10 Excellent

Daphnie, Redondo Beach

Stayed 3 nights in Nov 2025

10/10 Excellent

Darilsi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, the lobby bar and restaurant are amazing! Stumptown Coffee (my favorite) can be accessed through the hotel lobby. The staff was super friendly and helpful, 10/10 recommend!
Stayed 3 nights in Nov 2025

6/10 Okay

Matthew

2 hawt. was shleepy boi then sweaty boi :(
Stayed 2 nights in Nov 2025

10/10 Excellent

CLAUDIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Jonathan

Stayed 4 nights in Nov 2025

4/10 Poor

Gail, McLean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are horrible. Dirty and out of date. The robe in my room had holes in it. The bathtub was all rusty. I as there 3 days and room service dishes sat outside the whole time. There was a big bucket in the hall to collect water dripping from the ceiling. At least the desk staff were very nice and the location is good.
Bathtub rust
Bathtub rust
Water dripping from ceiling
These dishes sat for three days in front of the elevator
Stayed 3 nights in Nov 2025

10/10 Excellent

Eden

Stayed 3 nights in Nov 2025

10/10 Excellent

Daphnie, Redondo Beach

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Warm welcome with small gift upon arrival based on loyalty of visits to hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Evan, Seattle

Stayed 4 nights in Nov 2025

10/10 Excellent

aaron

Stayed 5 nights in Nov 2025

10/10 Excellent

Lucy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Ideal location, friendly and professional staff, and great cocktail bar and coffee shop. Room was spacious, clean and comfortable.
Stayed 4 nights in Nov 2025