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Ace Hotel New York

4.0 star property
4-star hotel near 5th Avenue

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Photo gallery for Ace Hotel New York

Lobby
Reception
Street view
Front of property
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Medium King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Street view

Superior Room, 1 King Bed (Loft Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Partial View (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Single Beds, Partial View (Bunk)

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

New York

Heart of New York.At this Manhattan hotel, you'll be well placed to visit 5th Avenue and Madison Square Park, both within a 5-minute walk. Empire State Building and Madison Square Garden are also within half a mile (1 km).

What's nearby

  • Empire State Building - 6 min walk - 0.6 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Broadway - 13 min walk - 1.1 km
  • Times Square - 14 min walk - 1.2 km
  • Grand Central Terminal - 18 min walk - 1.6 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪House Party Cafe & Lounge - ‬1 min walk

About this property

Ace Hotel New York

4-star hotel near 5th Avenue
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English

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Property amenities

Family friendly

  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 466 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 138 out of 1004 reviews
Rating 4 - Poor. 89 out of 1004 reviews
Rating 2 - Terrible. 64 out of 1004 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SLICK

The Ace Hotel and staff made our stay so memorable. Such a cool spot with easy access to everything you need and would want to see in New York. The bar was slick and the bartender was excellent. Two days I was lucky enough to have space in the gym for yoga. Morning coffees and pastries were delicious and the daily cleaning service always made the room so inviting at the end of a long sightseeing day. I would recommend the Ace Hotel to all. Thanks New York. Til next time. D
Stayed 3 nights in Feb 2025

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fantastic stay once again! Freddy at the front desk (in particular) is friendly and warm; all staff are the same! Clean as a pin, comfy bed. Lighting is mood. Terrific location for getting uptown or downtown, east or west. Recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ace Hotel is an experience! Lovely stay, very clean and comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ainsley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Angela, Washington

Stayed 2 nights in Feb 2025

8/10 Good

Shirell

Stayed 4 nights in Feb 2025

2/10 Terrible

Tobias

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Cherie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Friendly staff, delicious morning coffee, room as advertised. Our room was right by the elevator but noise level was perfectly reasonable. Would stay again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Chloé

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Feb 2025

10/10 Excellent

Louisa

Stayed 2 nights in Feb 2025

8/10 Good

Linda

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

dominique

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
great vibe.
Stayed 1 night in Feb 2025

4/10 Poor

Jack

Disliked: Cleanliness, property conditions & facilities
Very loud and in need of a revamp
Stayed 2 nights in Jan 2025

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Incredibly disappointed in my recent stay at the Ace Hotel New York. Before I even arrived, the front desk aggressively answered the phone, then left me on hold to never return. Experienced this during my stay with no one answering the front desk or housekeeping twice as well. The condition of the hotel has deteriorated significantly. Beat up furniture, stained carpet, crumbling grout. All 3 of the windows in our room seemed to be broken, allowing a steady breeze to come in from outside at all times. It was a cold stay. Both elevators were a bit dirty and did not smell good. Some of the staff I came across were fabulous - fantastic and friendly bartenders and a helpful and friendly guy helping with checked luggage. Overall though, I was incredibly disappointed with this most recent stay at the Ace New York with both the property and the staff experience. I've had great experiences at Ace Hotels in the past, but I definitely will be reconsidering any future plans.
Stayed 3 nights in Feb 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique and beautiful property with great food, staff and location.
Stayed 2 nights in Feb 2025

8/10 Good

Russell

Liked: Staff & service, property conditions & facilities
Incredible location. Unfortunately, the hotel is a bit past its prime. The rooms lack blue tooth connection capabilities. Also—The rooms are dark and many only have one small window. Choose wisely.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 3 nights in Nov 2024

8/10 Good

Patricia, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but clean and comfortable. Considering the price, it was a good deal. Staff was very friendly and efficient.
Stayed 4 nights in Jan 2025

6/10 Okay

Seth

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Rudy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been staying at this property for many years and it never disappoints.
Stayed 2 nights in Jan 2025

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Loved yet I didnt

Stayed 4 nights in Jan 2025

8/10 Good

PEYMANEH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024