2/10 Terrible
Mengqi
Dec 29, 2025
Poor Experience – Broken Sleep, Cold Air, and no proper refund
This hotel has potential, but my experience was extremely disappointing. The room had cold air leaking from the window and loud noise throughout the Christmas night — I could not sleep at all. The staff acknowledged the issue and maintenance worker confirmed problem could not be fixed so they and hotel.com agent said there would be a full refund for the second night, but they refund me adjustment price the second night and even charged full property fee for two nights.
What makes this worse is not just the room condition, but how it was handled. I hope management reviews this case seriously and treats their future guests with better care and accountability.
Mengqi
Stayed 2 nights in Dec 2025






























