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4.4 out of 5

"The hotel was nice and the staff are very professional. We had an issue the homeless using the first floor air conditioning unit as a unrinal that ma ... " More

By a verified traveller on Thu 20 Jul 2023

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Hotel Description

3.5-star hotel near Seneca Niagara Resort & Casino

City center stay

Within a 10-minute walk of this Downtown Niagara Falls hotel, you'll find Seneca Niagara Resort & Casino and Niagara Falls State Park. Also, Rainbow Bridge is within half a mile (1 km) and Cave of the Winds is within 2 miles (3 km).

Renovated in 2021

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. WiFi in public areas is free. Self parking, a business center, and a coffee shop are also offered.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
CA $128* Per night/room 21 Mar. - 22 Mar.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

voco the Cadence, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for voco the Cadence, an IHG Hotel

Everyone (2) Couples (3) Family (3)
5 out of 5

Posted by on 14 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Front Desk

Thank you for staying with us!

2 out of 5
The property is nice but financial disclosure is not up to par. We paid $30 extra for breakfast which we assumed was a real breakfast but it was stale pastries, bagels, and a toaster that you have to hold down in order for it to work. There was absolutely nothing healthy to eat- no fruit, no cereal, no yogurt etc…. When we checked out we were informed that the $250 incidental deposit would be charged a $19.95 dollar destination fee which we knew nothing about. When I mentioned we paid extra for breakfast she said she would remove that from the bill but we would have to contact Travelocity for a refund. So all in all we paid a whole lot more for our stay than what was originally advertised. Not pleased with this at all.

Posted by , from Bloomfield on 7 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by Candice

We are sorry that you had an unpleasant experience during your stay. Looking into your feedback, Travelocity did not have the stipulation that the restaurant hours may be subject to change. I will ensure that this site is updated to reflect that. In addition, the confirmation email that you received with your reservation explains about the destination fee. Thank you for taking the time to write this review, as we use all feedback to improve our operations.

4 out of 5

Posted by on 11 Oct. 2023

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Comment from Hotel Management

2 Nov. 2023 by Front Desk

Thank you for choosing to stay with us.

5 out of 5

Posted by on 24 Aug. 2023

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Comment from Hotel Management

15 Sep. 2023 by Becki

Hi Jose! Thank you so much for your great review!Please come see us again soon!

4 out of 5
The hotel was nice and the staff are very professional. We had an issue the homeless using the first floor air conditioning unit as a unrinal that made the room smell terrible. Thankfully we were moved to a new room on the second floor (smaller beds). But it was fine. They have a really nice restaurant and you can watch the fireworks from their roof top patio. Niagra on the US side was disappointing in regards to safety and cleanliness.

Posted by on 20 Jul. 2023

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Comment from Hotel Management

22 Jul. 2023 by Becki

We are so sorry you had to experience that during your stay with us! Our staff appreciates your kind words and recognition. Please come again!

5 out of 5
I loved the hotel decor. We had great service from Beckie at the front desk and also the ladies working in the restaurant. Everything was clean. The bed was extremely comfortable. We were surprised to find that the parking was free. The hotel validated the parking.

Posted by , from Richmond on 18 Sep. 2022

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Comment from Hotel Management

19 Sep. 2022 by Becki

Thank you for your great review! You guys were definitely my favorite couple of Summer '22! Please come visit us again soon!

5 out of 5
My husband and I loved this property. It was so worth staying close to the falls. We parked the car and walked the whole weekend. The room was immaculate. Other reviews that we saw complained about the size but we found it just right. Our only complaint was that the room was not cleaned when we returned at 5 pm. We had even put out the door hanger saying we were ready to be cleaned. It really wasn't a big deal though.

Posted by , from Corona on 13 Jul. 2022

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Comment from Hotel Management

15 Jul. 2022 by Karen

Hi Joseph! We're sorry about the miscommunication in the stay-over service, we appreciate your understanding in the matter. We do hope you come back and join us again as it seems the rest of your stay was wonderful!

5 out of 5
clean facility pleasant staff

Posted by , from elmira on 24 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Logan

Thank you for your feedback! We appreciate you taking the time to let us know how your stay was. :)

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at voco the Cadence, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of voco the Cadence, an IHG Hotel was completed in May 2021. This 3.5-star Niagara Falls hotel is smoke free.

  • 1 building
  • 57 guestrooms or units
  • 3 levels
  • Built in 1968
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Niagara Falls Station (3.2 km / 2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Voco the Cadence, an IHG Hotel offers 57 accommodations with coffee/tea makers and bathrobes. Beds feature premium bedding. 55-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

  • LED television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Sēvā Kitchen & Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 19.95 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00–20.00 for adults, and USD 8.00–15.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Red Maple Inn Falls Niagara Falls
  • Red Maple Inn Falls
  • Red Maple Falls Niagara Falls
  • Red Maple Falls
  • The Cadence Motel Niagara Falls
  • The Cadence Motel
  • The Cadence Niagara Falls
  • Red Maple Inn By The Falls
  • The Cadence Niagara Falls
  • The Cadence
  • Voco The Cadence, An Ihg
  • voco the Cadence, an IHG Hotel Hotel
  • voco the Cadence, an IHG Hotel Niagara Falls
  • voco the Cadence, an IHG Hotel Hotel Niagara Falls

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.