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Fairmont Heritage Place Mayakoba

5.0 star property
5-star beachfront resort near Tres Rios Ecopark

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Photo gallery for Fairmont Heritage Place Mayakoba

Relax by the serene pool surrounded by lush greenery and natural elements.
Relax in a spacious living area with sofas and armchairs, surrounded by shelving and natural light from large windows.
Cozy dining area with a long table, comfortable seating, and abstract art pieces.
Relax in a spacious living area with a sofa and lounge chairs, offering a view of the outdoors through a large window.
Relax in a serene space with a large bed, round seating area, and floor lamp.

Popular amenities

  • On private beach
  • Pool
  • Kitchen
  • Bar
  • All-inclusive
  • Pet-friendly

Explore the area

Map
Carretera Federal Cun Playa, Km 298, Mayakoba, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪8 min walk‬
  • Tres Rios Ecopark
    ‪10 min drive‬
  • Playa del Carmen Main Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Villa, 3 Bedrooms (Garden)

Combined shower/tub, designer toiletries, hair dryer, bathrobes

Villa, 3 Bedrooms (Garden)

10.0 out of 10
Exceptional
(1 review)
  • 287 sq m
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Villa, 3 Bedrooms (Penthouse)

Combined shower/tub, designer toiletries, hair dryer, bathrobes

Villa, 3 Bedrooms (Penthouse)

  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Villa, 4 Bedrooms (Penthouse)

3 bedrooms, premium bedding, free minibar items, in-room safe

Villa, 4 Bedrooms (Penthouse)

  • 585 sq m
  • Sleeps 10
  • 3 King Beds and 2 Twin Beds

View all photos for Villa, 3 Bedrooms (Middle floor)

Combined shower/tub, designer toiletries, hair dryer, bathrobes

Villa, 3 Bedrooms (Middle floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 428 sq m
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

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About the area

Playa del Carmen

Beachfront retreat .Within 6 miles (10 km) of this Playa del Carmen resort, you'll find Tres Rios Ecopark and Maroma Beach. Playa del Carmen Main Beach and Mamitas Beach are also within 6 miles (10 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk - 0.7 km
  • Tres Rios Ecopark - 10 min drive - 6.0 km
  • Quinta Avenida - 11 min drive - 9.9 km
  • Playa del Carmen Main Beach - 12 min drive - 10.2 km
  • Maroma Beach - 16 min drive - 11.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Cafe Antoinette - ‬4 min drive
  • ‪Buffet Riviera - ‬9 min drive
  • ‪La Copa - ‬9 min drive
  • ‪Coco Café - ‬9 min drive
  • ‪Las Brisas Restaurant & Lounge Bar - ‬2 min walk

About this property

Fairmont Heritage Place Mayakoba

5-star beachfront resort near Tres Rios Ecopark
Some rates at Fairmont Heritage Place Mayakoba are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Summer fun is a breeze at Fairmont Heritage Place Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. Self parking is free.

This 5-star Playa del Carmen resort is smoke free.

  • 34 guestrooms or units
  • 4 levels
  • 11 buildings
  • 8 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Fairmont Heritage Place Mayakoba offers 34 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Accommodations at this 5-star resort have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Fairmont Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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  • All-inclusive
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, 673 reviews
The price is CA $1,095
CA $1,425 total
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Property amenities

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 3 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Pilates classes
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Snorkeling
  • Water sports equipment
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Free minibar (limited items)
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 31.76 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 30 per person
  • Pet fee: USD 31.76 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Heritage Mayakoba
Fairmont Heritage Place Mayakoba Resort
Fairmont Heritage Place Mayakoba Playa del Carmen
Fairmont Heritage Place Mayakoba Resort Playa del Carmen

Fairmont Heritage Place Mayakoba Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 15 out of 16 reviews
Rating 8 - Good. 1 out of 16 reviews
Rating 6 - Okay. 0 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 0 out of 16 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional property!!! Very special and such a wonderful experience!!! highly recommend this property!!! we will be back!!! 5 stars!!! the Service and Staff were all exceptional and the dining was wonderful!
Stayed 6 nights in Aug 2024

10/10 Excellent

Ardie, Whistler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and spacious villas. We can’t wait to go back.
Stayed 5 nights in Jun 2024

10/10 Excellent

Nathalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy. Two tiny things that could use some improvement: 1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too. 2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon. Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.
Stayed 6 nights in Jun 2024

10/10 Excellent

Anjalee

Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
Stayed 5 nights in Apr 2024

10/10 Excellent

Monica

Stayed 3 nights in Mar 2024

10/10 Excellent

Marvin

Stayed 4 nights in Aug 2023

10/10 Excellent

Yasmeen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place we had fantastic time we were in 4 bedroom pent house it had everything you need for big family vacation
Stayed 5 nights in Mar 2023

10/10 Excellent

Carrie, Chicago

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Stayed 3 nights in Feb 2023

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
Stayed 6 nights in Feb 2022

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
Stayed 7 nights in May 2022

8/10 Good

Juan Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Precios elevados para el servicio otorgado

Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. Los precios son elevados para la relación calidad/servicio
Stayed 5 nights in Mar 2021