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La Hacienda Hotel, at Xcaret

Property class: 2.5
Spa hotel near Xenses Park

Choose dates to view prices

Photo gallery for La Hacienda Hotel, at Xcaret

A lush garden with a clear pool surrounded by dense tropical foliage and large rocks.
A spacious room with a polished wooden floor, large arched windows, stone walls, and a high ceiling with exposed beams.
A courtyard with a tiled pathway, lush greenery, and a large decorative pot.
A covered outdoor area with a stone floor, potted plants, and a wooden staircase leading to an upper level.
A staircase with a railing, surrounded by greenery and a tiled floor.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
Ave. Rancho Viejo al Parque XCaret, Fracc. 1, Lote 13 entre Calle de los Sentidos y Calle Xangos, Playa del Carmen, QROO, 77712
  • Place, Xenses Park
    ‪5 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪14 min walk‬
  • Place, Xplor Theme Park
    ‪16 min walk‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, Ensuite, Garden View

A bedroom with a bed, dresser, TV, and a large painting.

Deluxe Room, 1 Queen Bed, Ensuite, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Ensuite, Garden View

A bedroom with a large bed, two bedside lamps, a ceiling fan, and a view of greenery through the windows.

Deluxe Room, 1 King Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ensuite, Garden View

A hotel room with two beds, a wooden headboard, a large painting, and a TV.

Deluxe Double Room, 2 Double Beds, Ensuite, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View

A hotel room with a large bed, two bedside lamps, a decorative wall piece, a green couch, and a window with a view of trees.

Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Ensuite, Garden View

A spacious room with a large bed, a leather sofa, and a glass coffee table. There are multiple windows providing natural light and views of greenery outside.

Royal Room, 1 King Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

In Playa del Carmen .You'll find Xenses Park and Xplor Theme Park within a 15-minute walk of this Playa del Carmen hotel. Xcaret Eco Theme Park and Terminal Punta Venado are also within 3 miles (5 km).

What's nearby

  • Xenses Park - 5 min walk - 0.4 km
  • Museum of Popular Mexican Art - 14 min walk - 1.2 km
  • Xcaret Eco Theme Park - 14 min walk - 1.2 km
  • Río Secreto - 14 min walk - 1.2 km
  • Xplor Theme Park - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • ‪El Xentral - ‬6 min drive
  • ‪Cupcake Cafe - ‬7 min drive
  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪The Buffete - ‬17 min walk
  • ‪Riviera Maya Sandos Restaurant - ‬7 min drive

About this property

La Hacienda Hotel, at Xcaret

Spa hotel near Xenses Park
La Hacienda Hotel, at Xcaret offers its guests a full-service spa and an outdoor pool. WiFi is free in public spaces. Spa services, a terrace, and a garden are also featured at La Hacienda Hotel, at Xcaret.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

  • 8 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Terrace
  • Garden
  • Smoking in designated areas
La Hacienda Hotel, at Xcaret offers 8 air-conditioned accommodations with minibars and espresso makers. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with Netflix.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Terasu Riviera Maya. Services include massages. The spa is open daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Onsite parking includes off-street options

Things to do

  • Full-service spa
  • Outdoor pool

Accessibility

  • No elevator
  • Smooth flooring in room

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Chef service
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 5 days before arrival with check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Frequently asked questions

How close is La Hacienda Hotel, at Xcaret to the airport?

La Hacienda Hotel, at Xcaret is 16.7 mi (248-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at La Hacienda Hotel, at Xcaret?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at La Hacienda Hotel, at Xcaret on Oct 4, 2026 start from CA $84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does La Hacienda Hotel, at Xcaret have an airport shuttle?

Airport shuttle services are not available at La Hacienda Hotel, at Xcaret.

How close is La Hacienda Hotel, at Xcaret to the beach?

This hotel is 3.7 mi (9-min drive) from Playacar Beach and 4.7 mi (12-min drive) from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does La Hacienda Hotel, at Xcaret offer free breakfast?

La Hacienda Hotel, at Xcaret does not offer free breakfast.

Is there a casino at La Hacienda Hotel, at Xcaret?

No, there is no casino at this hotel, but Riviera Gran Casino (9-min drive) is nearby.

What time is check-in at La Hacienda Hotel, at Xcaret?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at La Hacienda Hotel, at Xcaret?

Free parking is not available at this hotel.

Does La Hacienda Hotel, at Xcaret have a pool?

La Hacienda Hotel, at Xcaret features an outdoor pool.

Does La Hacienda Hotel, at Xcaret have a spa?

Pamper yourself with a day at Terasu Riviera Maya, where you can enjoy massages.

How close is La Hacienda Hotel, at Xcaret to downtown Playa del Carmen?

La Hacienda Hotel, at Xcaret is 1.3 mi away from Xcaret.

La Hacienda Hotel, at Xcaret Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 0 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 2 out of 13 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Skip was excellent, location unique.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never leave reviews but I think it's necessary. My daughter and I were traveling alone and also don't speak spanish unfortunately. There were times where we got ourselves into a pickle and the property owners went so above and beyond to help, it was incredibly meaningful. Ester and Skip were both so kind and generous, it makes this property stand out from any other place we went on our vacation. The Hacienda itself is 5 minutes from Xcaret, so you are so close to the action, but the location of the space is tucked away in a little rainforest. It is so beautiful and calming, I just felt very lucky to have found it. I can't recommend the hotel....almost an B&B enough. There is also a beautiful little bakery 2 steps down from the Hacienda with incredible Sourdough breads and cinnamon rolls. It's just a very special place.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stayed 4 nights in Jan 2026