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Aparthotel

Heaven Hotel

Property class: 3
3-star aparthotel near El Camaleón Mayakoba Golf Course

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Photo gallery for Heaven Hotel

A poolside area with a wooden deck, lounge chairs, and a person standing by the pool.
A modern kitchen with a microwave, stove, and refrigerator. There is a dining area with a glass table and blue chairs. A ceiling fan is visible, and a TV is mounted on the wall.
A neatly made bed with a teal bedspread, two pillows, and a white towel on the side. There is a painting on the wall above the bed, a nightstand with a lamp, and a window with sheer curtains.
A reception area with three wicker sofas and a glass coffee table, a grey wall with abstract art, and a view of the lobby.
A modern hotel lobby with a grey sofa, striped armchairs, a white coffee table, and a reception desk.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, Playa Xcalacoco
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and sheer curtains.

Apartment, 2 Bedrooms

  • Sleeps 6
  • Free WiFi

View all photos for Family Apartment

A hotel room with a bed, two bedside lamps, a nightstand, a painting, and a window with curtains.

Family Apartment

  • Sleeps 3
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Family Apartment

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

APARTMENT TWO QUEEN BEDS

  • Sleeps 10
  • Free WiFi

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About the area

Playa del Carmen

In Playa del Carmen .Within 2 miles (3 km) of this Playa del Carmen aparthotel, you'll find Playa Xcalacoco and Gran Coyote Golf. Chun-Zumbul (diving site) and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 4 min drive - 2.1 km
  • Playa Xcalacoco - 4 min drive - 2.1 km
  • Quinta Avenida - 11 min drive - 7.4 km
  • Playa del Carmen Main Beach - 12 min drive - 7.8 km
  • Xcaret Eco Theme Park - 24 min drive - 17.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Alberca - Pool - ‬4 min drive
  • ‪Las Máscaras - ‬4 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Marley Coffee - ‬2 min drive

About this property

Heaven Hotel

3-star aparthotel near El Camaleón Mayakoba Golf Course
Heaven Hotel offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Heaven Hotel also features a terrace, concierge services, and laundry facilities.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 20 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.

Property Registration Number 117096

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

How close is Heaven Hotel to the airport?

Heaven Hotel is 25.6 mi (262-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Heaven Hotel have an airport shuttle?

Airport shuttle services are not available at Heaven Hotel.

How close is Heaven Hotel to the beach?

This aparthotel is 4.3 mi (12-min drive) from Playa del Carmen Main Beach and 7.3 mi (14-min drive) from Maroma Beach. Don't forget your sunscreen!

Does Heaven Hotel offer free breakfast?

Heaven Hotel does not offer free breakfast.

Is there a casino at Heaven Hotel?

No, there is no casino at this aparthotel, but Riviera Gran Casino (8-min drive) is nearby.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Heaven Hotel?

Free parking is not available at this aparthotel.

Does Heaven Hotel have a pool?

Heaven Hotel features an outdoor pool and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Heaven Hotel have a spa?

There are no spa services available at this aparthotel.

How close is Heaven Hotel to downtown Playa del Carmen?

Heaven Hotel is 3.6 mi away from Playa del Carmen.

Heaven Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 123 out of 151 reviews
Rating 8 - Good. 22 out of 151 reviews
Rating 6 - Okay. 4 out of 151 reviews
Rating 4 - Poor. 1 out of 151 reviews
Rating 2 - Terrible. 1 out of 151 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Herbert

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was very friendly and rooms were clean and spacious. Location was great for us.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was perfect, even beyond our expectations.
Stayed 12 nights in Apr 2026
Verified review

10/10 Excellent

salim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Cheuk Kiu

Liked: Cleanliness, property conditions & facilities, communication
the best hotel i stay in Cancun
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Jameel

Liked: Cleanliness, property conditions & facilities, communication
Great staff!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Leopoldo

Liked: Cleanliness, amenities, property conditions & facilities, communication
We would definitely be interested in staying there again
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Ehteshamuddin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Scott

Liked: Amenities, property conditions & facilities, communication
It was a terrific place to stay and clean. Staff was friendly and very accommodating.
Verified review

8/10 Good

Yann

Liked: Cleanliness, room comfort, communication
Good place safety and friendly
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities, communication
Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Aimee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024
Verified review

10/10 Excellent

Reshawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Leanna A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, room comfort, communication
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Shaila

Liked: Cleanliness, room comfort, communication

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, room comfort, communication

Home away from home

Great place, quiet, and fun! The staff was great!
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Campbell

Liked: Cleanliness, amenities, property conditions & facilities, communication
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025
Verified review

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Stayed 26 nights in Jan 2025
Verified review

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Jesus

Liked: Amenities
This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Jo-Ann

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities, communication
Very clean and quiet
Stayed 6 nights in Mar 2025