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Hotel Playa Encantada

2.5 star property
Beaux Arts hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Playa Encantada

Property entrance
Daily buffet breakfast for a fee
Garden
Junior Suite
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room

Standard Room

Standard Room

7.0 out of 10
Good
(7 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, Multiple Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 150 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 25 sq m
  • Sleeps 2
  • Free WiFi

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About the area

Playa del Carmen

Downtown Playa del Carmen stay.Within a 15-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Mamitas Beach. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 2 miles (3 km).

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Tapas Restaurante - ‬2 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Nicoletta - ‬4 min walk
  • ‪Zitla - ‬2 min walk

About this property

Hotel Playa Encantada

Beaux Arts hotel near Quinta Avenida
Hotel Playa Encantada offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Playa Encantada.

Smoking is allowed in designated areas at this Beaux Arts Playa del Carmen hotel.

  • 32 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2008
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
Hotel Playa Encantada offers 32 accommodations with safes and irons/ironing boards. 32-inch LED televisions come with satellite channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 195 for adults and MXN 195 for children

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 195 for adults and MXN 195 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Property Registration Number 008-007-004906/2025

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Hotel Playa Encantada.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encantada Hotel Playa

Playa Encantada

Playa Encantada Riviera Maya/Playa Del Carmen, Mexico

Playa Encantada Hotel Playa del Carmen

Playa Encantada Hotel

Playa Encantada Playa del Carmen

Encantada Del Carmen

Hotel Playa Encantada Hotel

Hotel Playa Encantada Playa del Carmen

Hotel Playa Encantada Hotel Playa del Carmen

Playa Encantada

Hotel Playa Encantada Hotel

Hotel Playa Encantada Playa del Carmen

Hotel Playa Encantada Hotel Playa del Carmen

Frequently asked questions

How close is Hotel Playa Encantada to the airport?

Hotel Playa Encantada is 21.9 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Playa Encantada?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Playa Encantada on Jun 21, 2026 start from CA $48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Playa Encantada have an airport shuttle?

Airport shuttle services are not available at Hotel Playa Encantada.

How close is Hotel Playa Encantada to the beach?

This hotel is a short 11-minute walk from Mamitas Beach and 12-minute walk from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Hotel Playa Encantada offer free breakfast?

Free breakfast isn’t provided at Hotel Playa Encantada, but buffet breakfast is offered for a fee of MXN 195 for adults and MXN 195 for children. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Hotel Playa Encantada?

No, there is no casino at this hotel, but Riviera Gran Casino (3-min walk) is nearby.

What time is check-in at Hotel Playa Encantada?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. A fee applies for early check-in.

Is there free parking at Hotel Playa Encantada?

Free parking is not available at this hotel.

Does Hotel Playa Encantada have a pool?

Hotel Playa Encantada features an outdoor pool and a children's pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Hotel Playa Encantada have a spa?

There are no spa services available at this hotel.

How close is Hotel Playa Encantada to downtown Playa del Carmen?

Hotel Playa Encantada is 0.1 mi away from Playa del Carmen.

Hotel Playa Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 254 reviews
Rating 8 - Good. 77 out of 254 reviews
Rating 6 - Okay. 32 out of 254 reviews
Rating 4 - Poor. 7 out of 254 reviews
Rating 2 - Terrible. 6 out of 254 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Guillermo

Disliked: Cleanliness, amenities
La sábanas tenían sangre y no había agua caliente te en la regadera
Stayed 1 night in Jan 2026

6/10 Okay

Senén David Castillo

Travelled with family
Bad customer service.
Stayed 4 nights in Jan 2026

8/10 Good

Irisis, New York

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.
Stayed 5 nights in Jan 2026

6/10 Okay

Joshua

Travelled with family
Disliked: Cleanliness, room comfort
The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .
Stayed 3 nights in Dec 2025

10/10 Excellent

Alfredo, Cutler Bay

Liked: Cleanliness, property conditions & facilities
Clean room quick check in
Stayed 1 night in Nov 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot
Stayed 1 night in Oct 2025

10/10 Excellent

Yosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommended this hotel. Close everything and easy to move to other city. The staff was always helping. Clean and the pool was very nice, specially for the family.
Stayed 5 nights in Aug 2025

6/10 Okay

Chengming

Stayed 4 nights in Aug 2025

4/10 Poor

Kathy

Travelled with family
Disliked: Staff & service, property conditions & facilities
The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet.
Stayed 4 nights in Jul 2025

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Recommended food spots for us
Stayed 2 nights in Jun 2025

10/10 Excellent

Renzee

Stayed 5 nights in Mar 2025

10/10 Excellent

Cassandra

Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert Q
Stayed 10 nights in Jun 2025

10/10 Excellent

??

Great hospitality and location. Mucho gracias!
Stayed 3 nights in May 2025

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here frequently as it is beside the bus depot (alterna). Rooms are big. There is acoffee maker and pack of coffee in room but no water, creamer, or sugar. The shower head has at least half the holes blocked and this is common in México. The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them. Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe corner towards the squarehas good tacos. Try the taco's camarones.
Stayed 1 night in Mar 2025

8/10 Good

Vasile

Stayed 5 nights in Mar 2025

10/10 Excellent

Rossana

Stayed 3 nights in Mar 2025

10/10 Excellent

Joy, Coon Rapids

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy this hotels for all the right reasons! Thanks for having us!
Stayed 4 nights in Feb 2025

6/10 Okay

Irene

Travelled with partner
Liked: Staff & service
Very good location, close to downtown without the noise. Lovely older pool.
Stayed 8 nights in Feb 2025

6/10 Okay

Susan

Travelled with partner
Disliked: Staff & service
Love the location. Only issue was free coffee from 7 to 11 a. Only happened when we showed up at nine and had them make a very small pot. 2 cups at a time in the back room.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jaime, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mariano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about!
Stayed 1 night in Jan 2025