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"Pueden mejorar en el mantenimiento del parque acuático. Pero los empleados son súper atentos y amables. La comida súper rica y el entretenimiento bien ... " More

By a verified traveller on Sun 10 Sep 2023

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Hotel Description

4-star all-inclusive property near Arena Gorda Beach

Bávaro stay

Your stay at this Bávaro property places you within 2 miles (3 km) of Arena Gorda Beach and Punta Blanca Golf Course. Cocotal Golf and Country Club is within 6 miles (10 km) and Macao Beach is within 9 miles (15 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 6 restaurants. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and valet parking. Make the most of the outdoor pool and gym, and relax with drinks at one of the 7 bars/lounges.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $354* Per night/room 8 Apr. - 9 Apr.

Luxury Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Jacuzzi Junior Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Family Room Diamond Club

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino ratings based on 26 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Everyone (10) Couples (2) Family (13)
4 out of 5
Pueden mejorar en el mantenimiento del parque acuático. Pero los empleados son súper atentos y amables. La comida súper rica y el entretenimiento bien divertido.

Posted by , from Bayamon on 10 Sep. 2023

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Comment from Hotel Management

13 Sep. 2023 by Equipo Royalton Splash Punta Cana

Estimada Lourdes,Nos gustaría expresarle nuestro agradecimiento por elegirnos para sus últimas vacaciones y por el valioso tiempo que se tomó para contarnos sus experiencias sobre su estadía. Agradecemos sinceramente sus comentarios. Realmente nos dan la oportunidad de ajustar y mejorar nuestros servicios así como las instalaciones del hotel.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Royalton Splash Punta Cana y le aseguramos que disfrutará de servicios e instalaciones aún superiores en su próxima visita.Atentamente,

2 out of 5
Common area was very nice and staff Room condition was horrible. Some doors had to be slammed to close. Bath ceiling fell in oneof the bathroom ceiling Very sloppy tile and other repair work done. Food was eatable but not very good quality Etc. We were a group of about 15

Posted by on 24 Jul. 2023

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Comment from Hotel Management

25 Jul. 2023 by Royalton Splash Punta Cana Team

Dear Teresita,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Splash Punta Cana. Despite the inconveniences that you experienced during your stay, we truly hope that you can grant us the honor of welcoming you back to change the perception you took with you and change it into a memorable Royalton experience. Sincerely,

5 out of 5
I will definitely visit again. We loved it

Posted by on 18 Jun. 2023

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Comment from Hotel Management

18 Jun. 2023 by Royalton Splash Punta Cana Team

Dear Maura,We would like primarily to thank you for choosing Royalton Splash Punta Cana for your recent holiday and also for taking the time to share your review.It was certainly a pleasure hosting you and we look forward to your return.Sincerely,

3 out of 5
La recepción es muy pequeña, muy incomoda para recibir tantos turistas

Posted by , from Amityville on 22 Mar. 2023

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Comment from Hotel Management

26 Mar. 2023 by Equipo Royalton Splash Punta Cana

Estimada SANDRA,Nos gustaría expresar nuestro agradecimiento por elegirnos para sus últimas vacaciones y por el valioso tiempo que se tomó para hacernos saber sus experiencias con respecto a su estadía. Agradecemos sinceramente sus comentarios. Realmente nos dan la oportunidad de ajustar y mejorar nuestros servicios así como las instalaciones del hotel.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Royalton Splash Punta Cana y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita.Cordialmente,

5 out of 5

Posted by on 15 Oct. 2022

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1 out of 5
Don't go there. We've been going to Punta Cana every year & this is by far the worst experience ever. We went there for my birthday & went with our 3 small kids. Once we got to the hotel a very rude receptionist "Melissa" stated that our reservation wasn't paid for & requested that we pay for it again. We showed proof that we in fact paid for it & she kept denying that we were correct. This of course caused a very embarrassing scene in front of everyone there. They were so rude about the whole situation & never offered to help. We had to call from our own phones which lasted almost 2 hours & we were charged by the minute. The people at Travelocity weren't much help either. The only thing they said was it's paid for but wouldn't send an email with new information confirming this. We asked to speak to the manager of the hotel, we spoke to Enrique who was no help & rude as well. He kept saying that Melissa was right even though no one checked in the system. They were "confirming" the information using their personal cellphones & "calling" other colleagues. After all that and wasting the entire day, the manager finally said that Travelocity transferred our reservation over to Expedia and that's why it wouldn't show correctly in the system (sure). They gave us a room on the last floor full of water flies & with a view towards an employee parking lot. They never apologized for the inconvenience. Also, a lot of locals go there which makes the whole ambience uncomfortable & weird.

Posted by on 8 Oct. 2022

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Comment from Hotel Management

12 Oct. 2022 by Royalton Splash Punta Cana Team

Dear Victor M,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Splash Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Best regards,

4 out of 5

Posted by , from NEWARK on 2 Oct. 2022

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1 out of 5
From the moment we got to the resort there was a problem. I came with my family and we booked 4 rooms through Travelocity. A week before our trip, I received an email FROM ROYALTON to check in and choose our rooms (for an extra fee of $70). Because it was important for me to be close to my family, I chose rooms for everyone in my party ON ROYALTONS WEBSITE. When I arrived at the hotel, however, none of the rooms I paid for were the ones that were assigned to me. I purposely chose 4 rooms on the first floor as close to each other as possible but I was assigned two rooms on the first floor of one building and two rooms on the third floor of a different building. Even after I showed the front desk staff my email confirmations FROM ROYALTON as well as my credit card statement showing that I paid for the rooms, they told me that the rooms that they had listed were the rooms that I chose (which I didn't). And even though I chose the rooms on their website, they told me that I would have to contact Travelocity to get my money back. We ended up figuring out the room situation amongst ourselves but then had to come back to the front desk to switch out key cards which was annoying since they are wristbands that need to be programmed instead of regular key cards. And the resort is huge so unless you want to melt while walking to reception, the only option is to take their trolley which is supposed to come every 15 minutes but that definitely didn't happen. Never staying here again.

Posted by on 17 Aug. 2022

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2 out of 5
First of all I would not return to this resort, we were attended at check-in at 11:11am was told we will receive a room by 3pm stated that they where over booked and we had to wait until 3pm for a room. 3pm came and there was still no room. We got a room close to 6pm that was day that was lost because we did not get to do anything. They have the Diamond club which has more privileges' than a regular person at the resort understandable they are paying extra for these services but a staff member would walk right by us and ignore us if we had any questions or concerns or gave us the run around with everything. we arrived Sunday 7/17/22, we went to eat at the buffet to give it time for the room to get ready the line for the buffet was insane we waited over an 1 hour in the line and we were not seated all together. The floors through out the resort are extremely slippery, I fell and hit my back and my elbow in their snack shop and all I was told was that they tell people not to come in wet but no one listens, my elbow skin opened, my mother noticed alot off blood was coming down and we went to their clinic where they gave me their "primero auxilios" and advised me that if I wanted x-rays or more medical attentions I had to go to the nearest hospital which was about 30-40 min away and there was an extra charge for that. I have about 3 weeks since I came back to the States and my elbow is still hurts which I got X-rays and does not show any fractures but was recommended

Posted by on 10 Aug. 2022

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2 out of 5
Too long to check in

Posted by on 29 Jul. 2022

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Comment from Hotel Management

1 Aug. 2022 by Royalton Splash Punta Cana Team

Dear Kimberly, We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. First and foremost, we would like to apologize for the issues you experienced at check-in. We have taken good notes about your observation and we will work towards preventing these kinds of issues in the future. We are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Kind regards,

About the Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Location Carr. Playa Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Tennis included
  • Volleyball included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service during certain hours
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included
  • Tennis lessons included

Property Features

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers its guests a full-service spa, a complimentary water park, and a waterslide. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. An outdoor pool, a children's pool, and a health club are also featured at the eco-certified Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. Self parking and valet parking are free. This 4-star Punta Cana property is smoke free.

  • 525 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Towels for the beach
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers 525 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with pay movies. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Shower
  • Housekeeping (daily)
  • Safe
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Selections Buffet - This buffet restaurant serves breakfast, lunch, and dinner.

Mexicana Cantina - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UNDER THE SEA - This restaurant specializes in international cuisine and serves dinner only. Open daily.

BELLA CUCINA - This fine-dining restaurant specializes in Italian cuisine. Open daily.

GRAZIE TRATTORIA - This family restaurant specializes in Italian cuisine and serves lunch only. Open daily.

Room service is available.

Spa Services

  • Number of treatment rooms 19
  • Massages on beach
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 20 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Hotel Names

  • Memories Punta Cana Splash
  • Memories Splash
  • Memories Splash All Inclusive
  • Memories Splash Punta Cana
  • Memories Splash Punta Cana All Inclusive
  • Punta Cana Memories
  • Punta Cana Memories Splash
  • Punta Cana Splash
  • Punta Cana Splash Memories
  • Splash Memories Punta Cana
  • Memories Splash Punta Cana All Inclusive Punta Cana
  • Memories Splash Punta Cana Punta Cana
  • Grand Memories Splash All Inclusive All-inclusive property
  • Grand Memories Splash Punta Cana All Inclusive
  • Memories Splash Punta Cana In
  • Royalton Splash Punta Cana All Inclusive
  • Grand Memories Splash Punta Cana All Inclusive
  • Royalton Splash Punta Cana Resort Spa All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.