Ratings based on 12 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
One of the best place
Posted Apr. 12, 2024 on HomeAwayThis place is amazing ,beautiful and quiet place .
Everything look great .
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Thank you so much for your high score! My team and I really appreciate this. Hope you to welcome you again!
by A traveller
Excellent location, nice property.
Posted Mar. 18, 2024 on HomeAwayAladin, the site manager, provided us with all support required to enjoy the property. We had a fantastc stay and are palnning to go back. Highly recommended.
Comment from Hotel Management
Mar. 19, 2024 by VrboOwner, Hotel Management
Thank you very much for your high score review! It really means a lot to me and my team. We’ll be delighted to host you again
by A traveller
Lovely villa
Posted May 7, 2023 on HomeAwayWe were a group of 6 adults. The villa was stunning. Rooms were very comfortable. Pool was lovely. Location was perfect overlooking the 2nd tee. Humming birds in garden.
There were a few maintenance issues, (door not opening, safe broken, air con wouldn't turn off, pool pump etc), however these were quickly resolved to our satisfaction. Alladin was a real star as he was so friendly and responsive.
Suggestions for improvements:
1. a basic food welcome pack option would be helpful, as we arrived tired and hungry with nowhere to go for food until the next day.
2. An information pack on local taxis, supermarkets and eateries would be useful
3. Would be handy to be able to contact security gate directly, as this was necessary when ordering taxis/ Ubers to allow them through.
4. Only 4 sunbeds were provided which is not enough when the villa sleeps up to 8 people.
On the whole, we thoroughly enjoyed our stay and Alex and the team did their utmost to make it a relaxing holiday for all.
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Dear Trisha,
thank you so much for this wonderful review! I really appreciate your honest suggestions and will defnitely work with them. Please do not hesitate to contact me for your next vacation. Me and my team will be happy to see you again and do our best to make your stay as pleasant as possible.
Best regards, Alex
by A traveller from Sellersville
Our Iberostar Punta Cana villa vacation
Posted Mar. 2, 2023 on HomeAwayOur family group consisted of 8 adults. We stayed Wednesday to Wednesday at a villa outside of the all inclusive resort. We used day passes for 3 days to take advantage of the resort amenities. The other days we ate at restaurants or cooked meals ourselves. The villa was ready for us at 4PM as promised.
Positives
Rooms were clean.
A/C worked well
Wireless was fast with good coverage
Pool was clean
Negatives
Limited linens. Need to use same all week
Had to insist that trash be emptied halfway through week. The staff normally only empties trash when occupants leave. This was a problem with the no flush paper policy.
The kitchen had limited pots, pans, plates, erc.
There were other issues also but the staff was responsive to our requests for the most part.
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Dear Mr Allebach,
thank you very much for spending your time and writing a review! We are truly regret you had to face some difficulties during your stay. Please mind that we are not a hotel, thats why we dont have the same amount of staff and services, some of the services are upon request or not done by default. Again we are sorry your expactations weren't met fully. Laundry service is very expensive in the DR, thats the main reason we don't include linens change by default. Although guests can always have it for extra charge.
We do our best to help all guests to have a wonderful vacation. Really hoping to see you again!
Best regards, Alex and team
by A traveller
Perfect Stay
Posted Nov. 30, 2022 on HomeAwayCaroline was very responsive.
Great stay.
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Thank you so much for your review! Was great hosting you. Take care and visit us soon with family and friends )
by A traveller
Girls getaway
Posted Oct. 24, 2022 on HomeAwayWe enjoyed our stay it was pleasant . I was celebrating my birthday and Alex and his staff surprised me with cake and beautiful flowers.the property manager and everyone was available at all times
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Thank you so much for your kind words and review! We really appreciate it. Hope to see you again and wishing you all the best! Alex Team
by A traveller
Excellent
Posted Jul. 26, 2021 on HomeAwayWe had a great time and it was a great property. Staff was very helpful throughout our stay
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Michael, appreciate your kind words!
All the best,
Alex Team
by A traveller
This place was everything they said it would be.
Posted May 3, 2021 on HomeAwayThis was one of the best Airbnb that we’ve found here in the Punta Cana area. Very spacious and well maintained. Lenny was beyond amazing at making sure everything was taken care of. She truly went above and beyond to accommodate our needs.
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Daphlin, thank you very much for this nice words, we will be glad to welcome you on place again guys!
by A traveller
Perfectly Splendid!
Posted Nov. 27, 2020 on HomeAwayMy guests and I had a spectacular time at this home. This house is perfectly splendid, and I would recommend this place to anyone. From my experience the host was very responsive when I had any questions. Keep in mind that this is a tropical island, therefore prepare for bugs and BRING SOME BUG SPRAY! Lastly I hope you don't have a cat allergy because there little kitties around the house but they are perfectly splendid. (they don't mean any harm)
by A traveller
An amazing paradise
Posted Oct. 15, 2020 on HomeAwayThere are simply no words that can accurately describe the experience we had with Alex's villas. Located inside the Iberostar Punta Cana Golf Club Resort. First and foremost the private staff service the several villa's www.alex.do has, are nothing less than superb. Starting with a white glove team Lenny (concierge and property manager) Tomas and Jan Carlos who not only upkeep the property in pristine condition but are there at all hours of the day to assist you if anything you need. We had the time of our lives, probably "THE BEST" location and vacation we've had in the Dominican Republic ever. Extremely safe, clean, and beautiful, the beach is a 5-minute golf cart ride away. My family enjoyed every moment we spent there and there is no doubt that our next stay would be there. Given the pandemic, we were worried thus we rented a private villa so we can have our own pool, the accommodations were great and we basically had the entire "private privileged" beach to ourselves. The complex well secured and guard the area where the villas are located not only have several security guards but, Alex Villas has additional staff to ensure nothing less VIP experience! Special thanks to Lenny, Tomas, and Jan Carlos who treated us like royalty! Alex, thank you for checking in with throughout our stay and everything you had the staff do for us, you have a customer for life whenever we stay again with you! Hope to see you again in December!
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Donald!
We want to thank you for your words, for opened communication, resspect, attitude, and all pleasent emotions you brought to us! We loved your Family, and we will be glad to welcome you on our place over and over again) Wish you all the best dear Donald, it is pleasure for us tp work for such Guests!
Best regards,
Alex Team
