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Recent Zona Hotelera hotel reviews by fellow wanderers

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

3 out of 5

Posted 1 hour ago

Travelocity Verified Review

"The room was overall clean. Breakfast was typical resort food. Same thing served every day. There was construction across the street that went on until about 3 AM each night. When notifying the staff, all they offered was a room change but you could still hear it. Staff was okay overall."

A verified traveller stayed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

5 out of 5

Posted 2 hours ago

Travelocity Verified Review

"I gave this stay a five star because for the price it was as expected and priced right. The property shows some wear but it’s expected. The room was comfortable, clean, bed comfy, excellent view. The food was again, as expected. Breakfast was great. There are many options. Love that sit down restaurants are first come. No reservations. We found the staff at the buffet to be by far, the friendliest and their service was outstanding. Moises is amazing.the food options are typical. Lots of fresh fruit, juices, eggs dishes. We rented the cabanas on the beach. Worth every penny. You have them all day. The sargasso was everywhere but that’s out of their control. The water was more clear in afternoon. The drinks were great coffee shop was awesome. Open 24hrs. . Don’t expect entertainment to blow you away. We came for a relaxing long weekend. It was wonderful. Only negative was the spa staff is too aggressive. They should have salt and pepper on dining tables. You have to ask for it."

A verified traveller stayed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

3 out of 5

Posted 3 hours ago

Travelocity Verified Review

"Staff were excellent, friendly, helpful. Now the hotel was clean but in need of major updates and remodeling. I had a room where the Ac barely worked, even with the ceiling fan on it was still warm in my room. The hallways felt cooler than my room. My shower walls were filthy in some black sort of dirt. I had to go buy dawn dish spray and try to clean them myself since housekeeping never bothered. My shower would flood every time we used it. There were stains on walls. Had a broken glass cup that was never changed. Not enough outlets in the room. The tv remote was a joke, I couldn’t figure out how to properly change channels or volume since there were no obvious remote buttons to tell you. Sometimes the tv turned on sometimes it didn’t. The couch in the room was old, curtains had holes in them. Let’s just say this. The hotel is older and needs major TLC. Won’t be coming back."

A verified traveller stayed at Hotel Riu Palace Las Americas - Adults Only- All Inclusive

The Westin Resort & Spa, Cancun

3 out of 5

Posted 3 hours ago

Travelocity Verified Review

"The good: The room was clean, the view is nice, the food is great at the sports bar, amenities are decent. The bad: The staff was not so helpful a couple of times. Staff was pushing to move the car fast, even if I was just dropping the bags for a few minutes! The fridge in the room was not working and the A/C was cool (72 F) but not able to handle a lower temperatures, pool closes at 8pm."

A verified traveller stayed at The Westin Resort & Spa, Cancun