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Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront hotel near Chac Mool Beach

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Photo gallery for Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Aerial view
Minibar, in-room safe, desk, blackout drapes
4 bars/lounges, swim-up bar
Reception
Reviews
8.8

Excellent

Popular amenities

  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationMarlin Beach5 min walk
  • Popular LocationCancun Interactive Aquarium7 min walk
  • Popular LocationLa Isla Shopping Mall7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Room options

View all photos for Junior Suite Ocean Front Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View Elite Club (M)

Room amenity

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View Elite Club (U)

Room amenity

Junior Suite Ocean View Elite Club (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Ocean View Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (M)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Ocean View Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (U)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Vista Mar (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Vista Mar (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

On the beach.With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Iberostar Cancun Golf Course. Kukulcan Plaza Shopping Mall and Tequila Museum are also within half a mile (1 km).

What's nearby

  • Marlin Beach - 5 min walk
  • Cancun Interactive Aquarium - 7 min walk
  • La Isla Shopping Mall - 7 min walk
  • Cancun Convention Center - 4 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Starbucks - 7 min walk
  • Cambalache - 6 min walk
  • El Fish Fritanga - 6 min walk
  • Cenacolo - 5 min walk
  • Duna Pool Bar - 7 min walk

About this property

Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star beachfront hotel near Chac Mool Beach
Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

The luxury Riu Palace Kukulkan - Adults Only - All Inclusive also features barbecue grills, a garden, and coffee/tea in a common area. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Lifeguards on site

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Riu Palace Kukulkan - Adults Only - All Inclusive Hotel
Riu Palace Kukulkan - Adults Only - All Inclusive Cancun
Riu Palace Kukulkan - Adults Only - All Inclusive Hotel Cancun

Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1167 out of 1796 reviews" "
Rating 8 - Good. 343 out of 1796 reviews" "
Rating 6 - Okay. 167 out of 1796 reviews" "
Rating 4 - Poor. 49 out of 1796 reviews" "
Rating 2 - Terrible. 70 out of 1796 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dominoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to this resort and it was amazing. The food options were great, very clean rooms and staff was friendly and great. We are definitely looking forward to coming back!
Stayed 3 nights in Apr 2024

8/10 Good

Savannah Marie, Vallejo

Xxx
Stayed 3 nights in Dec 2022

10/10 Excellent

TIFFANY, MASCOUTAH

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. Most of the staff were awesome. Do not trust the allergen signs by the food. The cinnamon rolls did not have the nut symbol showing it had nuts. I took one bite and pulled a nut out of my mouth. After telling 2 managers and the chef they did not fix the sign. Two days later they served the cinnamon rolls again and did not fix the sign.
Stayed 5 nights in Mar 2024

8/10 Good

Terrcce Trina-Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jean Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent shout out to Jordan & Julio beautiful hotel

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was smaller than others I’ve stayed at which made it nice because you didn’t have to walk a mile to get to stuff. Property was clean and staff was great. If you wanted to participate in the themed parties at the other Riu they shuttled you which was a bonus! The only caution is the double beds felt closer to twins. Each year me and 2 of my girlfriends book a room with 2 double beds and swap out who has to share, sharing was not an option in these and we had to take turns contorting ourselves to fit on the small loveseat. Now we know so we can plan appropriately next time. Would definitely go back!
Stayed 4 nights in Feb 2024

6/10 Okay

Brittnee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a vacation destination that has diversity, this definitely isn’t the place for you. While the room is beautiful, the resort is extremely clean the food was less than expected. This hotel does not have any clubs located on site and the entrainment I would rate a 2. However the hotel is in close proximity to the central hotel area, where there are quite a few clubs and outdoor entertainment, such as live music and Hookah. Super quick Uber and around 6 usd per trip.
Stayed 4 nights in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and staff was friendly and helpful. The location is quite a distance from downtown by the flea market
Stayed 5 nights in Feb 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this brand new resort. The staff were wonderful and the food and drinks were fantastic. There is variety in the food choices and you’ll never go hungry. We paid a little bit extra for the elite package and enjoyed having an upgraded experience with the quiet and more private pool, our view of the ocean and access to premium alcohol. It’s not necessary to have a good time but we enjoyed the added perks.
Stayed 4 nights in Feb 2024

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe if I was 21 and on spring break I would appreciate this property. As a 55 year old, i feel I’ve aged out of this resort. It is very noisy….not a quiet pool area to be found. Currently sitting by the pool away from the action with earbuds and it’s still loud as could be! Not a relaxing atmosphere at all. Pool areas are aesthetically boring and generic. No hot tub. I’ve stayed at Live Aqua next door and am kicking myself that I didn’t book there this time. I will say food and restaurants here are amazing. But I’d forfeit the food experience anyday for the serene and relaxing vibe at LIve Aqua. If you are in your 20s and want to party party party, this place might be for you. Certainly not my cup of tea.