Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront hotel near Hotel Zone Beaches

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Sundeck
4 bars/lounges, swim-up bar
Lobby sitting area
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Place, Marlin Beach
    ‪5 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

Junior Suite (U)

9.2 out of 10
Wonderful
(165 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(99 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.0 out of 10
Wonderful
(185 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Suite Ocean View Elite Club (U)

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Suite Ocean View Elite Club (M)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (M)

9.4 out of 10
Exceptional
(16 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(51 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club | C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera hotel, you'll find La Isla Shopping Mall and Hotel Zone Beaches. Cancun Convention Center and Iberostar Cancun Golf Course are also within 3 miles (5 km).

What's nearby

  • Marlin Beach - 5 min walk - 0.4 km
  • Kukulcan Plaza Shopping Mall - 5 min walk - 0.4 km
  • Cancun Interactive Aquarium - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Convention Center - 8 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Don Julio Restaurant - ‬2 min walk
  • ‪Cambalache - ‬6 min walk
  • ‪Cenacolo - ‬4 min walk
  • ‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star beachfront hotel near Hotel Zone Beaches
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, barbecue grills, and a garden are also featured at the luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Reviews

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 3131 out of 4493 reviews
Rating 8 - Good. 763 out of 4493 reviews
Rating 6 - Okay. 337 out of 4493 reviews
Rating 4 - Poor. 110 out of 4493 reviews
Rating 2 - Terrible. 152 out of 4493 reviews

Reviews

10/10 Excellent

Michele N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean and staff was amazing. Location to shopping pharmacies and a 7-eleven
Stayed 7 nights in Oct 2025

8/10 Good

RICHARD, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the food options, my wife thought the entertainment was not up to par. They beach bar was too small the the number of guests.Yes we would probably consider this resort as an option. This is a newer property and they were making improvements. The beach area was nice and the life gaurds were very attentive for your safty. Staff was also attentive.
Stayed 5 nights in Sep 2025

6/10 Okay

Samantha A

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, well-kept resort with amazing staff who made us feel welcome from the moment we arrived. The pool with the swim-up bar and the sports bar lounge were highlights, and housekeeping kept our room spotless daily. The property has great vibes, nice music, and a friendly atmosphere where it’s easy to meet new people. Staff worked tirelessly to maintain cleanliness, and the restaurants had a great setting, though Sunnakku and the steakhouse were the standouts. That said, this is definitely a party-heavy resort. Rooms had very thin walls—we could hear what sounded like housekeeping moving furniture as early as 8:00 a.m.—and sound carried through the showers and hallways. Depending on location, you may also hear stage shows until 11 p.m. Beds were uncomfortable, and food overall was subpar, aside from the two restaurants noted. We also tried the spa: therapists were excellent and consistent, but rough massage beds and outside noises (what sounded like ATVs) made it hard to fully relax. Overall, this resort didn’t fit our preference for a quiet, restful getaway. But if you’re outgoing, love late nights, and want a high-energy atmosphere, you’ll enjoy it here. The staff truly made the stay shine.
Stayed 4 nights in Aug 2025

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Aug 2025

2/10 Terrible

Ana Luisa, Lancaster

Stayed 5 nights in Aug 2025

10/10 Excellent

Jennifer Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Nichole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The credits are a scam. You can’t use them at the spa, for wine, or the boutique it is simple a $15 coupon. Also we received an email after leaving that we owed $1000 for smashing a tv that we didn’t smash or touch. They said we signed a waiver on check in and are liable. We will never stay at another RIU. We had an $850 credit per room that was unusable and now we are getting harassed about a tv that we didn’t touch. One night we bought a bottle of wine and the next day one of the waiters waited outside the restaurant to tell us they were going to dock his pay if we didn’t pay that night. This wasn’t even close to check out. Customer service is horrible. BEWARE
Stayed 4 nights in Aug 2025

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing, staff was very friendly and helpful. Room was beautiful and cleaned daily. Food was also not bad lots of fresh fruit and vegetables choices and rotating menu in the buffet area.
Stayed 4 nights in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Lashawnna, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Danell

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 4 nights in Jul 2025

6/10 Okay

Alexander

Travelled with partner
Liked: Staff & service, amenities
All people on the facility were really nice. A lot of the upper Managment would yell at the works which made it very unpleasant. The workers are already moving fast so there was no need . It’s like if they were understaffed but were trying to compensate by pressuring the current staff
Stayed 6 nights in Jul 2025

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a well located hotel, clean ans quiet. Buffet food was OK, the restaurants had better food.
Stayed 3 nights in Jul 2025

4/10 Poor

Jennifer Barinua

Stayed 4 nights in Jul 2025

6/10 Okay

Tatiana

Stayed 5 nights in Jul 2025

10/10 Excellent

Collette

Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 3 nights in Jul 2025

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice resort, food was actually very tasty. Good shows and fun activities on the resort.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alyse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, good food, good activities
Stayed 5 nights in Jul 2025

4/10 Poor

Randy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hello, my overall stay at this property was good. However, their front desk staff needs to improve in their customer service. Especially the front desk. I was charged WIFI when it complimentary. My airport transfer wasn't honored. I had to get a cab to avoid being late for my flight. Which was also an extra charge. This was done even though I was in the lobby 5-10 earlier than the specified time for my free transfer. No alternative was offered as an option. My airport trasport was already prepaid. The front desk staff on my departure was horrible. Everything else was a good experience.
Stayed 5 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Jul 2025

2/10 Terrible

Shalanda L

Disliked: Cleanliness, staff & service, property conditions & facilities
They treated my friends and us like crap. Front desk staff and security need classes on customer service. They made our time there subpar. We will never patronize RIU properties because of this horrific experience!
Stayed 4 nights in Jul 2025

10/10 Excellent

Abel, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Lindsey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was horrible. Hotel is nice. However, they don't have restaurants reservations which makes the wait long. Steak house was not good. The menu said lobster, they gave me shrimp. Shrimp tasted old and smelled.
Stayed 4 nights in Jul 2025

10/10 Excellent

Emily

Stayed 3 nights in Jul 2025