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Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront hotel near Hotel Zone Beaches

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Xplore With Erionne
Sundeck
Restaurant
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite Junior

Minibar, in-room safe, desk, blackout drapes

Suite Junior

  • 40 sq m
  • Sleeps 3

View all photos for Suite Junior with Partial Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Partial Sea View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Sea View

  • 40 sq m
  • Sleeps 2

View all photos for Suite Premium with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Sea View

  • 60 sq m
  • Sleeps 2

View all photos for Suite Premium with Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Ocean View

  • 40 sq m
  • Sleeps 3

View all photos for Junior Suite (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (U)

9.2 out of 10
Wonderful
(171 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(104 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

9.0 out of 10
Wonderful
(188 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ocean View Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (U)

8.4 out of 10
Very good
(5 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ocean View Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (M)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (M)

9.6 out of 10
Exceptional
(17 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Vista Mar (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View Elite Club (M)

Room amenity

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View Elite Club (U)

Room amenity

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(51 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Room amenity

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | C)

Room amenity

Junior Suite, Ocean View (Elite Club | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club | C)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Front Elite Club -L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Front Elite Club -L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club - L)

Room amenity

Junior Suite, Ocean View (Elite Club - L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club - L)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club - L)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | E)

Room amenity

Junior Suite, Ocean View (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | E)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | E)

  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | E)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | B2C-CA)

Room amenity

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, blackout drapes

Suite Junior

  • 40 sq m
  • Sleeps 3

View all photos for Suite Junior with Partial Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Partial Sea View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Ocean View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Sea View

  • 40 sq m
  • Sleeps 2

View all photos for Suite Premium with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Sea View

  • 60 sq m
  • Sleeps 2

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera hotel, you'll find La Isla Shopping Mall and Hotel Zone Beaches. Kukulcan Plaza Shopping Mall and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beaches - 5 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.4 km
  • Kukulcan Plaza Shopping Mall - 5 min walk - 0.4 km
  • Cancun Interactive Aquarium - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Don Julio Restaurant - ‬2 min walk
  • ‪Capuchino Bar - ‬4 min drive
  • ‪Cambalache - ‬6 min walk
  • ‪Viento Bar & Grille - ‬8 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star beachfront hotel near Hotel Zone Beaches
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, barbecue grills, and a garden are also featured at the luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Reviews

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 3262 out of 4659 reviews
Rating 8 - Good. 783 out of 4659 reviews
Rating 6 - Okay. 344 out of 4659 reviews
Rating 4 - Poor. 116 out of 4659 reviews
Rating 2 - Terrible. 154 out of 4659 reviews

Reviews

10/10 Excellent

Maura

Stayed 4 nights in Nov 2025

10/10 Excellent

Nia

Stayed 3 nights in Oct 2025

10/10 Excellent

Dina

Excellent!
Stayed 8 nights in Oct 2025

10/10 Excellent

Michele N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean and staff was amazing. Location to shopping pharmacies and a 7-eleven
Stayed 7 nights in Oct 2025

8/10 Good

RICHARD, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the food options, my wife thought the entertainment was not up to par. They beach bar was too small the the number of guests.Yes we would probably consider this resort as an option. This is a newer property and they were making improvements. The beach area was nice and the life gaurds were very attentive for your safty. Staff was also attentive.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sidalia Osiris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was great! All staff were happy and helpful
Stayed 4 nights in Sep 2025

10/10 Excellent

VERONICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever! The staff were beyond phenomenal! There’s no words to describe how amazing it was to be able to relax the way we did and we owe the staff a huge thanks!
Stayed 4 nights in Sep 2025

6/10 Okay

RAVNEET

Travelled with partner
Liked: Cleanliness
Not worth going for elite club
Stayed 4 nights in Sep 2025

10/10 Excellent

Shanice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Staff was very helpful . Food was great . Buffet had lots of different options . Drinks was good.
Stayed 4 nights in Sep 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Liliana, Buda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds at this hotel really make it feel like you’re in paradise. The staff is very friendly and the cleanliness is top notch. You constantly see staff cleaning 24-7. The food is also good although I have had better at other hotels. I will say though, I’ve been to Cancun about 7-8 times and we keep on coming back to this one because it’s very much what we’re looking for.
Stayed 4 nights in Sep 2025

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Steak house was great, the Mexican food at Casa de Flores was okay, Italian food was good. We didn't get to try the other restaurants for dining. The buffet was great. The room was amazing and everything was clean. Overall had a great experience.
Stayed 3 nights in Sep 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Small campus, staff not as friendly or energetic compared to other resorts. Daily activities and night entertainment was underwhelming. Restaurants and food was good.
Stayed 4 nights in Aug 2025

8/10 Good

Timothy

Stayed 7 nights in Sep 2025

10/10 Excellent

Kaichieh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but beach not really good
Stayed 6 nights in Sep 2025

10/10 Excellent

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Sep 2025

8/10 Good

Tatiana

Stayed 4 nights in Sep 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great ! Will definitely go back
Stayed 3 nights in Sep 2025

10/10 Excellent

Reisha Aliusha Soto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiters Ismael and Efraín continue with their enthusiasm and that excellent customer service, in general everything was excellent
Stayed 6 nights in Sep 2025

4/10 Poor

Jason

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Jun 2025

10/10 Excellent

Yesel

Great place!
Stayed 7 nights in Aug 2025

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Staff is ery friendly. Property very clean. Food selection is the best. Absolutely recommended. 5 stars.
Stayed 4 nights in Sep 2025

8/10 Good

raman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 6 nights in Sep 2025