Book a hotel near Cancun Convention Center, Zona Hotelera

"The resort is nice and well kept; staff is great; but it is a hotel that has most of its services at different levels in the hotel itself…it is not spread out like most other resorts; therefore, elevators should be top notch…they are not. Elevators are a problem; sometimes it takes forever to get on them. Food options are basically hotdogs, hamburgers, nachos, and the like….no seafood whatsoever. If I had to grade the place I would give it a B-"

"Overall, an amazing experience traveling with our 6-month-old infant. The staff were super friendly and kind. -Allowed us to have early check-in and enjoy the lunch buffet. -Made special arrangements in our room for celebrations, including cake and balloons. -Staff offered balloons to our infant, which made him smile. -Restaurants were amazing, especially the international buffet and Moongate, with amazing chefs and performers (Antonio). -Room service did a brilliant job, and the room always smelled pleasant. -Amazing and exclusive views from the Preferred Club Lounge (ocean view). Areas for improvement (because I want them to do better and better): -A baby nursing room, especially for guests who arrive early before check-in when the room is not yet available. -A larger crib with adjustable height. -Sales/Marketing reps should not be pushy when trying to sell activities or spa services. -Why are standard beachside cabanas an additional cost? They should be included as part of the all-inclusive package. -The Kids Club did not have a baby-friendly entrance (no ramp or automatic door), which made it difficult with a stroller. -The water temperature, especially in the kids’ zone, should be temperature-controlled so it’s not too cold. -There should be halal meat options or a designated restaurant offering halal choices. "

"The staff as a whole were outstanding."

"El mejor hotel para quedarte"

"Love the food "

"10/10 "