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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

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Photo gallery for Krystal Cancun All Inclusive

View from room
Lobby
View from room
Outdoor pool, pool umbrellas, sun loungers
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. Forum By The Sea Mall and Forum Beach are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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View from room

Krystal Cancun

  • Pool
  • Hot tub
  • Spa
  • Kids pool
3.7 out of 5, Good, 1,390 reviews
The price is CA $297
CA $365 total
includes taxes & fees
Jun 22 - Jun 23
Krystal Cancun

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 406 out of 1084 reviews
Rating 8 - Good. 261 out of 1084 reviews
Rating 6 - Okay. 198 out of 1084 reviews
Rating 4 - Poor. 95 out of 1084 reviews
Rating 2 - Terrible. 124 out of 1084 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Michell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a revised version of your review, incorporating your experience of needing to move to a different hotel: --- I recently purchased a luxurious package at Cristal Cancun Hotel, but my experience was far from luxurious. The only aspect that resembled the pictures was the beautiful beach. Unfortunately, the rest of the hotel did not meet expectations. We only stayed one night before deciding to move to a different hotel to enjoy our vacation as planned. The bedrooms are outdated, and the bathroom situation was particularly frustrating. After taking a shower, the water overflowed, making it impossible to use the toilet without stepping in a puddle. The buffet was another disappointment. I found it to be nearly empty, and despite waiting until 2 PM, nothing was replenished. It felt like a significant oversight for a hotel that claims to offer a premium experience. Additionally, the lobby was quite small and overcrowded, which made check-in a lengthy process. With only two staff members available to assist guests, the wait time was unnecessarily extended. Overall, I expected much more from my stay, and I would not recommend this hotel for those seeking a truly luxurious experience, aside from the lovely beach. Feel free to make any further adjustments!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Emily

Stayed 5 nights in Mar 2025

4/10 Poor

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

GAGANDEEP SINGH, Brampton

Liked: Staff & service
Good stay
Stayed 4 nights in Mar 2025

2/10 Terrible

Reynold

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor food and poor quality, the all-inclusive is a lie and there are extra charges. Very bad experience all around.
Stayed 4 nights in Mar 2025

10/10 Excellent

Humberto

Stayed 5 nights in Mar 2025

6/10 Okay

Lisa

Travelled with group
Disliked: Amenities
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
Stayed 5 nights in Mar 2025

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
The stay needs a lot renovations super pout dated they charge you extra for any little inconvenience and the staff wasn’t as helpful it was mid like a 2.5 Riu is way better
Stayed 3 nights in Mar 2025

8/10 Good

Yolanda

Stayed 3 nights in Jan 2025

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Cleanliness
No lo recomiendo porque en los restaurantes que están en el todo incluido es imposible reservar porque según va la agenda llena con muchos días de anticipación
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated gluten free options. Washcloths neede in baths
Stayed 5 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Denise

Travelled with partner, Travelled with group
We just got back and I would say I wouldn't stay at this hotel again. I have been to Cancun, Riviera Maya and Playa Del Carmen and this is the worst place we have stayed. It wasn't horrible but there were definitely things they should improve on. I'll start with location. I do like the location. It was easy to get to on a shuttle from the airport and it is SO close to walking to downtown Cancun. Located pretty much in front of the hotel is a pharmacy, which came in handy later. We walked downtown and had dinner one night (since we couldn't get a reservation- I'll note this later) and had a great dinner. It has a nice chunk of beach front with some tables and seating. Check in took FOREVER. That was the longest check in I have had at any resort. Also we are typically greeted with a welcome cocktail. They gave us a glass of gross juice that most people abandoned all over counters cluttering the look of the lobby. We noticed they had a lobby bar, however we couldn't get a drink until we checked in. Once we got to the counter and checked in we were bombarded by a woman who said she was our personal concierge and wanted to sell us massages. I tried to make dinner reservations for the specialty restaurants with her and she said she couldn't help me with that and took me to another counter where they also said they couldn't help me and referred me to the app. The app however was in Spanish and was difficult to get it to English. I have more but it limits my review space
Stayed 4 nights in Mar 2025

10/10 Excellent

Emanuel, Norristown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent clean room I stayed in the romantic room that did not have nothing romantic only the porch but they received us with love and respect.
Stayed 4 nights in Mar 2025

6/10 Okay

Mirzeta

Liked: Cleanliness, staff & service, property conditions & facilities
I Loved the beach area , the ocean and white sand was perfect. Food was good, Didn't like that local people had access to a beach area also the Resort has no shuttle transport
Stayed 7 nights in Feb 2025

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
Stayed 4 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Had a great time. Beach is beautiful. No complaints. Food was adequate and we were never hungry. I would definitely consider returning.
Stayed 7 nights in Feb 2025

6/10 Okay

Vhea

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

kara

Travelled with partner
Disliked: Staff & service, amenities
Property was clean and conveniently located a block from Senior Frog’s ( for location reference). If the property had more restaurants than stated we were not able to locate them. First night a buffet was provided outside along with entertainment. The food was excellent. To put in context we arrived around 4:30 on a Friday evening and left around 10:30 Monday morning. Upon arrival the lobby host greeted us warmly and made us feel welcome. About 20 minutes in she wss pressuring us for the “presentation”. We all knew what the “presentation” is about!!! We went ahead and agreed to listen to it the next morning to score some entertainment tickets to try and stay in budget. So yes listening to the sales pitch was on us! By Saturday night we felt like we were being treated differently. No greeting no smiles. We began to observe staff was being observed and reprimanded unnecessarily by management. It was disheartening to see this behavior. Maybe that’s the norm in Cancun? This was our first trip to Cancun and we were comparing it to hospitality in Puerto Vallarta and Cabo. We encountered many guest who felt the same and were having the same vibe as us. The entertainment went on well into the middle of the night. Loud! We also learned that Cancun has an alcohol law that only allows serving alcohol of any kind between the hours of 11 am and 11 pm. By 10:45 am guest were lined up waiting to be served. This pushed the plans and relaxation back time wise.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanta
Stayed 4 nights in Feb 2025

8/10 Good

Embroidering

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Positive: Staff is very friendly. The beach is absolutely beautiful, they rake the beach with tractors everyday. Food was decent, I have no complaints there. Had a beautiful ocean view from our balcony. Negative: Our room was in the older building, we had no hot water and house keeping rarely came to that part. There is a nightclub right next door and this part of the hotel was extremely loud music outside. (especially on Thursday night) Overall, we enjoyed our stay and I would go back. We traveled with our toddler and felt very safe here. There were quite a few other kids at the hotel as well.
Stayed 7 nights in Feb 2025

8/10 Good

Ross

Liked: Staff & service
Disliked: Property conditions & facilities
Reasonable for the price, but the property needs upgrades. Everything is 20 years old, and the hotel gets a lot of use.
Stayed 4 nights in Feb 2025