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Krystal Cancun All Inclusive

Property class: 4
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

A beach view from a balcony with white wicker furniture and a clear blue sky.
A spa room with a large bathtub, a wall with multiple small windows, and a vase with dried branches.
A glass table with a croissant and a Starbucks drink, overlooking a beach with palm trees and a pool.
A resort with a large pool, beach, and ocean view.
A poolside bar area with a view of the ocean, a bar counter, and a ceiling fan.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Double Room, 2 Double Beds, City View

7.2 out of 10
Good
(42 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a sofa, a desk, and a TV.

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

A hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Krystal Club with Balcony Ocean View, King Bed

7.4 out of 10
Good
(20 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, two chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(51 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Hotel Zone Beaches, both steps away. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

A beachside bar with thatched roofs, lounge chairs, and a view of the ocean.
Krystal Cancun
Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • All-inclusive available
3.9 out of 5, Good, 1,554 reviews
The price is CA $179
CA $223 total
includes taxes & fees
Oct 26 - Oct 27
Krystal Cancun

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

How close is Krystal Cancun All Inclusive to the airport?

Krystal Cancun All Inclusive is 14.8 mi (28-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Oct 25, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Oct 26, 2026 start from CA $277, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun All Inclusive.

How close is Krystal Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Cancun All Inclusive offer free breakfast?

Krystal Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Cancun All Inclusive?

No, there is no casino at this hotel, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are nearby.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Krystal Cancun All Inclusive?

This hotel offers free self parking and valet parking.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive features an outdoor pool and a children's pool.

Does Krystal Cancun All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does Krystal Cancun All Inclusive have a spa?

This hotel has a spa, which features aromatherapy, facials, and massages.

How close is Krystal Cancun All Inclusive to downtown Cancun?

Krystal Cancun All Inclusive is 7.2 mi away from Cancun.

Krystal Cancun All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 677 out of 1520 reviews
Rating 8 - Good. 345 out of 1520 reviews
Rating 6 - Okay. 251 out of 1520 reviews
Rating 4 - Poor. 114 out of 1520 reviews
Rating 2 - Terrible. 133 out of 1520 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge service was the best I have ever experienced
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, nice area, great staff, we really enjoyed our stay!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was located close to everything and the staff was amazing
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort. Be sure to check this one out on your next visit!!!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the central location, the beach and the warmth of the staff especially Alejandro and Aurora
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean beach view excellent I recommend the hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean place, great amenities, excellent customer service
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff were welcoming and helpful. The amenities were wonderful! I would stay here again! Very family friendly! The food was very good and they had a large variety especially to be all inclusive!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the first time at this hotel.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Good location, family friendly, average food.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great while we stayed there!! Only thing we didn’t like was the elevator being so slow every time.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8/10 food was basic nothing to go crazy over great for a family with little kids No entertainment you have to leave the resort
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it’s nice
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the view from my room was amazing!!!
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
We stay in this place just for the location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fantastic. The people were very friendly, and the area was very safe, with plenty of activities nearby.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and hardworking to make sure you have a great getaway.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean rooms good staff right on the beach
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view was the best part 🙌
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort, I higly recommend it.
Stayed 9 nights in Feb 2026
Verified review

6/10 Okay

It was okay over all i personally wouldn’t go back ever again
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, service excellent, bar tenders Miguel, Alfredo, Gaspar were super nice and professional, entertaining was absolutely great thanks to Dzoara super nice, friendly and made my family feel like we were home, we will definitely come back next year!, the food and restaurant options are wonderful. Fam Serrato
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good.
Stayed 5 nights in May 2026

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