"PROS: The staff at the hotel was the best part of the Hotel. They greet us each meal period with warm smiles and hugs. They remember our drink prefere ... " More

By a verified traveller on Tue 10 Jul 2018

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Hotel Description

3.5-star beachfront property near El Meco Archaeological Site

On the beach

A stay at this property places you within half a mile (1 km) of El Meco Archaeological Site and 6 miles (10 km) of Plaza Las Americas. Punta Sur is also in the area.

All-inclusive

This all-inclusive property features a private beach, free water park access, and 4 restaurants. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.

Sofa beds, cable TV

Featuring conveniences like sofa beds and coffee/tea makers, the 155 guestrooms also offer minibars and TVs with cable channels. Ceiling fans, safes, and phones are also available.

Standard Room Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$220 per night

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Sea View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite Ocean View Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Super Saver Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

All Ritmo Cancun Resort & Water Park - All Inclusive ratings based on 56 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for All Ritmo Cancun Resort & Water Park - All Inclusive

Everyone (12) Family (4)
5 out of 5
Professional Staff, nice appearances, excellence services and cleaned facilities, and safety.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Guest Service

Dear Guest Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your experience. We are very pleased to know that our colleagues and amenities were able to make your stay a memorable experience due to the excellent service provided. Best Regards.

1 out of 5
Looks like in the mornings they pump sewer water into the ocean, by the pretty bad smell that got in my room when I opened the window to enjoy the sunrise, anybody can tell that water has not treatment at all. That might be pretty dangerours for customers taken a plunge on that beach.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Guest Service

Dear Guest, Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. Unfortunately seaweed is a statewide problem, we are trying our best in order to keep our beach as clean as we can, however we can not control the nature; all the days we have staff at the beach working an cleanning our beach and this is for our guest to have a good experience on it. Best Regards

1 out of 5
Beach towels are super old. Water park is for little kids not teenagers or adults. Room door locks need to be update. safe box in room is old. I got ONE key in a red string for four people. I can go on and on. Staff was friendly

Posted by on 2 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Guest Service

Dear Guest We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. Be aware that all the info you have raised has been addressed and that appropriate corrective actions will be taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.

1 out of 5
I initially filled out the review and within hours the property manager came and confronted me. Travelocity told them about my complaint they was rude: spoke with other guests as well, the property smelt like a sewer issue. The beaches was not accessible mounds of 5 feet high seaweed and mud. You couldn’t access the water

Posted by on 17 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Guest Service

Dear Mrs. Jackie Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. I am sorry to hear that you feel a "confrontation" with any of our managers I would like to know if you remember the name of our manager in order to verified and work in this areas you felt needed some improving. We are truly sorry on behalf any inconvenience you may have experience and sincerely hope that you may give us another opportunity to host you back again and regain your full trust in our services, I want to let you know too that the seaweed is a natural problem all over the Caribbean we understand your situation and that is why we have train personal that helps us all the days with the cleanning of our beach. I hope to hear from you later. Be well

4 out of 5
The water park was fun for my children the water could be less chlorinated, the beds can be a bit more comfortable. The staff was great and very attentive

Posted by on 13 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by Guest Service

Dear Guest Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your experience. We highly appreciate your detailed feedback, which helped us identify the areas you felt needed some improving during your stay and work on these areas consequently since our mission is to exceed our guests expectations. Be well

2 out of 5

It was a ok hotel

I was very disappointed that I had to pay extra $200.00 for a room in the hotel ..

Posted by , from cailfornia on 5 Sep. 2018

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3 out of 5
Hotel staff was very nice. Some didn’t speak English though and all of the TV channels were in Spanish and couldn’t be changed to English from the TV menu. My room was upgraded when I checked in so that was extremely nice, and there was even a jacuzzi on the balcony. However, there were ants in the bathroom and vanity area. Also there was a sewage smell coming from the drain in the bathroom floor the entire time.

Posted by on 19 Aug. 2018

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3 out of 5
Everything close up very early The pool close at 8 o'clock Basketball court at 5 o'clock Very cheap with their towels If you lose your towel card you'll be charge $25 if you lose your arm band that's a $100 They filled up my refrigerator only 1 time A year ago I stayed at villa del palmar very beautiful place

Posted by , from New York on 10 Jul. 2018

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Comment from Hotel Management

16 Jul. 2018 by Guest Service

Dear Warren We appreciate your comments, we will work to improve each of the points you mention. The ALL RITMO CANCUN RESORT & WATERPARK team hopes to have your visit and meet your expectations. Best regards.

4 out of 5
PROS: The staff at the hotel was the best part of the Hotel. They greet us each meal period with warm smiles and hugs. They remember our drink preference as well. For the first time is quite sometime I was able to sleep cause the AC worked perfectly. The food was ok but not horrible. There was always something we could find to eat. The water pressure in the shower was amazing and got extra hot. CONS: There is nothing on the website that there are 2 parts to the Hotel. The standard rooms are across the street for the main building. We had to pay an upgrade fee so we could be near the outlets. This is really inconvenient. The beach was not very clean. There was seaweed everywhere. Did not make the walk along beach enjoyable. A lot of the food was cold on the buffet. It was not maintained very well. There were a few items at breakfast that were never refreshed even after asking. When they cleaned the guestroom, we never received wash cloths. Even upon arrival, we only had one. So we had to call each day to get some towels. The bath tub was quite old and needs updating.

Posted by on 10 Jul. 2018

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Comment from Hotel Management

16 Jul. 2018 by Guest Service

Dear Niki: We are fully grateful with your comments and recognition of our collaborators, each of us works to always make you happy. We will work on each of the details that you tell us to improve our establishment and service. Best regards.

5 out of 5
I totally recommend this hotel. They have a awesome staff (victor) he help us a lot. Great hospitality, great food. (You have a lot of variety to pick). Mexican food was awesome. The have different activity per day. You won't get bored.. Great for family vacation. What can I say?. If I ever go back to Cancun. I will defently stay here again. Oh I can't forget the awesome view he had from our room. Our patio was the beautiful sunset, of the beach. One night they had this big fest with a buffet and a dancing show in the theater. We had a blast. Looking forward to be here again.

Posted by , from Puerto Rico on 15 Mar. 2018

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Comment from Hotel Management

27 Mar. 2018 by guest service

We thank you very much for you time to write us your comment. We look forward to host you back soon.

About the All Ritmo Cancun Resort & Water Park - All Inclusive

Location Km. 1.5 Carretera a Puerto Juarez, Cancun, QROO 77500

All-inclusive Details

  • Kayaking included
  • Taxes included
  • All meals served buffet-style
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

All Ritmo Cancun Resort & Water Park - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to All Ritmo Cancun Resort & Water Park - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and mini golf. Free breakfast is available daily. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, an outdoor pool, and an outdoor tennis court. You'll have access to the outdoor pool at a partner property. Self parking is free. This 3.5-star Cancun property is smoke free.

  • 155 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • 750 sq m of conference space
  • Built in 1985
  • Buffet breakfast (free)
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.2 km / 14.4 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

All Ritmo Cancun Resort & Water Park - All Inclusive offers 155 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Cable television is provided. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Minibar
  • Television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

El Palmar - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner.

Ostras & Oysters - This restaurant overlooks the ocean and specializes in international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Oasis Pancho Villa - This restaurant overlooks the garden and specializes in Mexican cuisine. Reservations are required. Open select days.

Terraza Gondola - This restaurant overlooks the ocean and pool and specializes in Italian cuisine. Reservations are required. Open select days.

Spa Services

  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No elevators
  • Debit cards not accepted
  • 24-hour check-in

Fees

 

  • Administrative fee: MXN 25.34 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 345 per vehicle
  • Airport shuttle fee per child: MXN 175 (from 1 to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Ritmo Cancun Resort Water Park All Inclusive
  • All Ritmo Resort Water Park All Inclusive
  • Ritmo Cancun Water Park
  • Ritmo Water Park
  • All Ritmo Cancun Water Park All Inclusive
  • All Ritmo Water Park All Inclusive
  • Sea Adventure Resort Water Park All Inclusive
  • Ritmo Water Park Inclusive

You should know

  • All Ritmo Cancun Resort & Water Park - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.