8/10 Good
Colleen
Travelled with partner
Apr 19, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a “Double Room King Bed - Ocean View”
Pros:
- Large room with comfy bed, safe, large closet, gorgeous ocean view (5th floor).
- AMAZING beach!! White sand, turquoise water. Most of our stay the beach had a yellow caution flag for some waves but still felt really safe to swim (red flag went up at night until the morning, and stayed up on our last day).
- Bean bags on the beach were great, super comfy and we could move them around to be more or less in the shade.
- Very nice pools, swim up bar staff and drinks were great.
- Excellent location, short walk to lots of great food with vegan options (we loved Casa Tequila, Mayan Monkey, La Boulangerie, Tacos Los Chachalocos, Capri Pizzeria Moderna), convenience stores, grocery store, and a ferry terminal (less frequent ferries, but good to get to and from Isla Mujeres).
Medium:
- Could hear people in the rooms beside, above us, and in the hall. Not much of an issue, wore earplugs a couple of nights.
- Blanket was too thin (a matter of preference).
- Pools were slightly cold (another matter of preference, my husband loved them, I would have preferred heated).
Cons:
- No wash cloths.
- Toiletries were sub par quality. Hand soap and body wash appeared to be the same thing in different bottles (and scented, not my fav). Shampoo & conditioner combo wasn’t very good.
- Shower drain smelled bad and bathroom sink/counter area was a little grimy.
- Minimal drawers for clothes/other items.
Colleen
Stayed 5 nights in Apr 2025