For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"First Room was NOT good. It overlooked a next door resort construction project. So I complained and they swiftly put us in a beautiful room on the opp
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Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and Maya Cancun Museum. El Rey Ruins and Aquaworld are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and 10 restaurants. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.
Free Internet, Smart TVs
The 505 guestrooms offer free WiFi and free wired Internet, Smart TVs with satellite channels, and 24-hour room service. Other amenities include rainfall showerheads, coffee/tea makers, and hair dryers.
Seadust Cancun Family Resort - All Inclusive ratings based on 37 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Seadust Cancun Family Resort - All Inclusive
Everyone (17)Couples (2)Family (15)
2 out of 5
They have a nice are for kids to spend a great time. Nice water park and zip lining. They have the most horrible food!!
Posted by Unanimous on 11 Dec. 2019
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Comment from Hotel Management
12 Dec. 2019
by Social Media
Dear guest,
Thank you for taking the time to rate us. We are glad to know that you enjoyed the kids area, water park, and zip lining.
We also thank you for sharing the areas of opportunity that you identified during your stay. For us it is very helpful to continue improving so be sure that your comments are taken into account so that the next time you visit us it will be even better.
Until next time!
3 out of 5
It is very family friendly, depending on the ages of the children. After the age of 14, the beach is the best part and some of the events in the auditorium. With regard to improvements here are some easy suggestions and remedies. Trash containers on the beach among the lounge chairs, sign to not feed birds, lounge chairs had plenty of bird dung on them and not cleaned the entire week we were there. Tipping them on their side nightly would help. The men's bathroom by the sports bar had no soap in the dispenser for 3 days, that is how illness spreads in a resort. LARGE hand sanitizers by the dining facilities for people to use entering and leaving, NOT the couple very small ones that were not visible in most cases to diners. We reserved 4 rooms and for some reason they had us down for 8. It took over 30 minutes to get it corrected and then our 4 families were on 3 different floors. No fans in the elevators. If they were ever to get stuck with people in them, it could be tragic. Signs in the pool area to not feed pigeons. Bird dung on the concrete and children walking in it. Also, the music was unbearable for all of us by the pool. I understand exercise music, but after that, just some quiet so adults could read while being near their children. We stayed away from the pool area because of the loud music and/or entertainment staff. Food was acceptable with plenty of choices. The Asian was the best for us as we enjoy fish and sushi. But, the other venues were fin
Posted by a verified traveller on 1 Dec. 2019
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Comment from Hotel Management
2 Dec. 2019
by Seadust Cancun
Dear guest,
Thank you for taking the time to rate us. We are glad to know that you enjoyed the asian restaurant, the beach, and the family friendly environment.
We also thank you for sharing the areas of opportunity that you identified during your stay. For us it is very helpful to continue improving so be sure that your comments are taken into account so that the next time you visit us it will be even better.
We hope to have you with us again next year so you can check how much we improved thanks to constructive reviews like yours. Sea you soon!
2 out of 5
Great food, alcohol, beach, sports bar, kids club, staff etc. We stayed for 5 days. One of the days it rained and rained, this hotel is not equipped to deal with it. Water was leaking in from the ceilings into the lobby and halls. Kids were going down left and right on the marble floors. Our son fell and slammed his head into the marble floor. The next day the hot water not working anywhere in the hotel for 24 hrs and we had no water at all for 12 hours. I talked to the manager about my disappointment and he said he would meet me at my checkout time and make it up somehow. When I was checking out he was nowhere to be found.
Posted by a verified traveller on 16 Nov. 2019
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Comment from Hotel Management
19 Nov. 2019
by Social Media
Dear guest,
We want to thank you for bringing these issues to our attention. We are always looking for ways to improve our service, and your comments are an invaluable part of that process. We have sent your comments to the corresponding areas to continue improving.
I would like to take this opportunity to clarify what has been happening with our water system; During these days we have been making changes to our machinery throughout the resort; As you know, we are a complex with more than 500 rooms and spacious facilities. During the process we have had problems that take time to solve. However, I assure you that at no time have we stopped working so that everything is resolved in the shortest possible time and with the machinery finally working at its maximum capacity.
We understand that renovation work could become annoying. The aim of these renovations is to improve our quality levels both in facilities and in service so that our guests can have a better experience. For us the quality of our service is of the utmost importance.
We are glad to know that you enjoyed drinks, the beach, the kids club and the service of our hardworking staff. We hope that despite the inconveniences you and your family have enjoyed your vacation.
On behalf of everyone at Seadust Cancun, it was a pleasure to receive them and we hope to have the opportunity to receive them again so they can see how much we improve. All thanks to constructive comments like this.
5 out of 5
Posted by a verified traveller on 3 Nov. 2019
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1 out of 5
Horrible check-in process. Mistakenly only booked one person, however making me pay $150 for additional 1 day (this was in addition to $260 for room). Room would not cool properly. Was supposed to have Received towel cards for the pool. Didn’t. Just horrible experience over all.
Posted by a verified traveller on 9 Oct. 2019
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Comment from Hotel Management
10 Oct. 2019
by Social Media
Dear guest,
Thank you for taking the time to share your valuable comments. Please be assured that we'll send them to the corresponding areas so we can keep on improving.
We hope to have the chance to welcome you back once more so you can check for yourself how much we have improved. All thanks to valuable reviews like yours.
Best wishes
3 out of 5
Food could have been better. Hotel needs some renovations, elevators are slow, room was clean, but needs some upgrades. A/C went down for a few hours
Staff was fantastic!! Room service was great.
Posted by themccalls, from Columbia, MD on 17 Aug. 2019
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Comment from Hotel Management
17 Aug. 2019
by Social Media
Dear Guest,
Thank you for choosing Seadust Cancun Family Resort for your recent visit to Cancun. We are glad you enjoyed the service.
We also appreciate you bringing our attention to matters such as the speed of the elevators, we can assure you that we are actively working to improve our facilities and hope you give us the chance to see them for yourself during your next visit to Cancun.
One of those improvements is the air conditionng system. air conditioning system; during these last 2 months we have been making changes in our different machinery throughout the resort, especially our chillers (machines responsible for providing cold air to the facilities), as you could see, we are a complex with more than 500 rooms, and large areas . During the process of replacing all this machinery we have had problems and failures that take time to solve, but I assure you that at no time we have stopped working so that everything is resolved in the shortest time possible and with the machinery finally working at its maximum capacity . At the time of the failures, one of our solutions were portable air conditioners, and although we know that it is not an ideal situation, we just want to achieve the satisfaction of our guests.
At this time we have already installed new chillers and we are constantly monitoring the facilities to prevent and avoid future inconveniences.
Receive a cordial greeting, appreciating the time it has taken to share your comments with us.
3 out of 5
We had to call each day to ask for our room to be cleaned, sheets changed, new towels ect.
The food was okay... lots of chicken nuggets and fries haha.
I was there was more “kid” friendly activity’s day/night stuff for them. Maybe something like
a kids “night club” would be lots of fun
Painting on the beach
Kids volleyball
Kids karaoke
Night shows like acrobatic or gymnastic
The kids pirate ship was being repainted 1 day so we couldn’t use it, vice versa for the larger slides the next day.
The staff was very nice, the kids loved the doughnut bar in the afternoons. Desserts at each restaurant was great
I would give this resort an over all 7 out of 10
It wasn’t awful but it was great for what we paid.
Posted by a verified traveller on 16 Aug. 2019
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Comment from Hotel Management
17 Aug. 2019
by Social Media
Dear Guest,
Thank you for sharing your feedback with us. We’re glad to know you enjoyed the activities and the chicken nuggets. We’ll be sure to follow up on your commentaries. .
We hope you give us another chance in the future to change the impression left on you. We are taking meassures to improve our facilities and food services that we want to share with you.
5 out of 5
The place was awesome family resort. Highly recommend it!
Posted by Olga, from Colorado on 12 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Social Media
Thank you for choosing to stay with us at Seadust Cancun Family Resort for your recent to Cancun. It was our pleasure to host you and thank you for taking the time to share your experience with other travelers.
We will all look forward to having the opportunity of welcoming you back soon.
5 out of 5
Posted by a verified traveller on 15 Jul. 2019
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Comment from Hotel Management
15 Jul. 2019
by Social Media
We are very pleased to know that your stay with us was pleasant. We appreciate that you have taken the time to write and share your experience with us.
Thank you for choosing Seadust Cancun Family Resort for your vacation, we are waiting for you back.
4 out of 5
The property had a lot for the kids to do and was very family friendly.
Posted by a verified traveller on 10 Jul. 2019
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Comment from Hotel Management
10 Jul. 2019
by Social Media
Thank you for your kind feedback after your recent stay at Seadust Cancun Family Resort. We are delighted to hear that our team is doing a good job and we hope to have you with us soon again!
About the Seadust Cancun Family Resort - All Inclusive
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Property Features
Seadust Cancun Family Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Seadust Cancun Family Resort - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 10 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi and wired Internet. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Seadust Cancun Family Resort - All Inclusive. Free self parking is available. A complete renovation of Seadust Cancun Family Resort - All Inclusive was completed in June 2016. Smoking is allowed in designated areas at this 3.5-star Cancun property.
505 guestrooms or units
12 levels
10 dining venues
10 bars or lounges
2 coffee shops
Built in 2006
Karaoke
Bar on the beach
Bar by the pool
Swim-up bar
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Grocery service (free)
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Seadust Cancun Family Resort - All Inclusive offers 505 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wired and wireless Internet access. Housekeeping is provided daily.
In-room dining (24 hours)
Smart television
Satellite channels
Coffee maker
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Food & Drink
Le Maison de Michelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.
Big Ben - This steakhouse serves dinner only. Open daily.
Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Food Gallery - This buffet restaurant specializes in international cuisine and serves dinner only. Open daily.
La Creperie - This café specializes in Mexican cuisine and serves lunch only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Spa Services
Number of treatment rooms 13
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 5
Reflexology
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 10:00 PM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Pets
Pets and service animals are not allowed at Seadust Cancun Family Resort - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.
Noise-free rooms not guaranteed
Debit cards not accepted
No pets or service animals allowed
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 25.35 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus
Seadust Cancun Family Resort - All Inclusive Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Promotions
Club Room Benefits
Book a stay in a "Club" room type and receive a welcome kit (includes a bottle of sparkling wine and fruit basket on arrival) and breakfast in "Atlantis" Restaurant (10th floor; adults only).
Full details provided at check-in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Suites Benefits
Book a stay in a "Sunset Suite" or "Ocean Front Suite" room type and receive a welcome kit (includes a bottle of sparkling wine and fruit basket on arrival), breakfast in "Atlantis" Restaurant (10th floor), and an in-room gourmet dinner (Sunset Suite only).
Full details provided at check in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups / conventions. Other restrictions and blackout dates may apply.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
