For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Zona Hotelera resort places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).
All-inclusive
This all-inclusive resort features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.
Free Internet, balconies
The 505 guestrooms offer free WiFi and free wired Internet, Smart TVs with satellite channels, and balconies. 24-hour room service, rainfall showerheads, and coffee/tea makers are also available.
Seadust Cancun All Inclusive Family Resort ratings based on 43 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Seadust Cancun All Inclusive Family Resort
Everyone (12)Couples (4)Family (18)
1 out of 5
DO NOT STAY HERE ITS A SCAM!!! Very disappointed in our stay once you get there it looks nothing like the online booking!! Hotel is horrible !! It’s freaking hot in there no AC and service is horrible the staff are rude!! It was a total wast of money !!! Food is disgusting and our hotel room was not that clean !!! Very upset about the promotion on Travelocity because the hotel was a a total disappointment for me and my family !!!
Posted by a verified traveller on 15 Jun. 2021
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4 out of 5
The staff was great, excellent hospitality.
Posted by a verified traveller on 13 May 2021
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Comment from Hotel Management
13 May 2021
by Vanessa
Thank you very much for recommending us, on behalf of the whole team we appreciate your visit.
It was a pleasure having you with us and we hope to see you soon!
3 out of 5
Pros: It is all-inclusive. You get mini bar service (on request), dine-in restaurant, and buffet access. There are plenty activities for the kids, like, zip lining, rock climbing, water park, pools, and playroom. There was no need to reserve any activity or restaurants.
Cons: Everything kept breaking. The toilet stopped working the second day, the electricity stopped working on our last day, and the jacuzzi was broken (didn't bother requesting another room). They don't explain anything to you when you check-in, They don't explain their features and amenities. So, I just researched and kept asking around. Since our electricity stopped working the last night we were there, they switched us to a new room the last day, and I think it had not been cleaned for a while because my entire family left with an all-body allergic reaction to the bedding. Very uncomfortable and itchy.
Customer service: There isn't any. No one is there to answer questions or explain anything. They aren't there to make you feel comfortable, they are just there to get the job done, regardless if you tip or don't I notice the lack of customer service towards everyone here. If you don't care about customer service, this is a great hotel, because you kind of just take care of yourself and figure it out.
Food: I am not a picky eater, but I understand the negative reviews of the food now. Everything is the same and bland. If you go to the sushi restaurant, it is the same as the buffets.
Posted by a verified traveller on 3 Apr. 2021
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Comment from Hotel Management
6 Apr. 2021
by Vanessa
We appreciate you taking the time to write to us as this helps us to improve continuously. We are currently taking steps to improve our quality levels both in facilities and in service. We hope to see you again to improve your perception.
2 out of 5
This definitely not what you would consider all inclusive
Posted by a verified traveller on 13 Mar. 2020
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Comment from Hotel Management
13 Mar. 2020
by Social Media
We thank you for taking the time to evaluate us.
On the other hand, we would like to thank your comments and share the opportunity areas to improve the experience of all our guests.
It will be a pleasure to welcome you again on your next trip to Cancun.
1 out of 5
IT WAS FILTHY AND I AM STILL WAITING TO BE CREDITED FOR THE POOR CONDITION OF THE RESORT.
Posted by a verified traveller on 10 Mar. 2020
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Comment from Hotel Management
10 Mar. 2020
by Social Media
Thank you so much for sharing your feedback with us. We’ll be sure to follow up on your commentaries.
We hope you give us another chance in the future to change the impression left on you.
1 out of 5
The food was terrible, supposed to be mexican, wouldn't feed it to my dog.Couldn't find a table to sit down every morning. Like a herd of cattle, and when u finally got up their, they ran out of stuff to eat, then u had to wait even longer. The kids pool isn't open all day long either
Posted by Ohio, from Ohio on 2 Mar. 2020
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Comment from Hotel Management
2 Mar. 2020
by Social Media
Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay.
We also thank you for sharing the areas of opportunity that you identified during your stay. We pledge to work based on them to continue improving and make sure the next time you visit us is even better.
5 out of 5
Posted by a verified traveller on 29 Feb. 2020
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Comment from Hotel Management
29 Feb. 2020
by Social Media
Dear guest,
Thank you very much for taking the time to evaluate us with 5 stars. We love knowing that you enjoyed your stay.
We hope to see you soon on your next trip to Cancun
2 out of 5
The hotel is nice but it was a ripoff because after booking for one adult and one minor 15 years they said it is a different price cause she is a teenager and I was fine to pay the difference but because I booked through Travelocity they would not take the difference, I had to pay for another person, a full price and not the difference and so far I am still waiting for an answer from Travelocity to se if I am getting my money back
Posted by Jesus, from Santa Bárbara on 21 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Social Media
Dear guest,
We thank you for taking the time to share your review with us. Your comments are very valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.
Please rest assured that your observations have been sent to the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction our guests.
Last but not least, allow us to mention that for future reservations we recommend to book through our website, as we have a more flexible cancellation policy than agencies which helps us to give you a better service.
We hope you give us a new opportunity to host you!
Sincerely,
4 out of 5
Not crowded, built for families with kids, relatively good options for food, helpful staff in general
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Social Media
Dear guest,
Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay.
See you soon!
4 out of 5
I was manipulated into talking to the Infinity salesman as soon as I checked in. He promised me that if I took the tour I would get the free things he offered (massage coupon, 1/2 off of excursion and a Seadust Resort bag). He told me there would be no issues if I declined after the tour. That was absolutely NOT TRUE. After I declined a different salesman started being very aggressive. I ended up talking to 4 other staff members who all treated me the same way. AND, after the tour, they didn't want to give me what they had promised up front. They were very horrible and extremely pushy. With that being said, I though it was a very nice hotel. It was extremely clean. I never saw any bugs or that black hair that follows me from hotel to hotel - lol.
Posted by a verified traveller on 17 Jan. 2020
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Comment from Hotel Management
18 Jan. 2020
by Social Media
Dear guest,
Thank you for taking the time to rate us. We are glad to know that you enjoyed the hotel's cleanliness.
However, the other points you mentioned are not an indicative of our high standards of quality on service. Please rest assured that a report with your observations has been filled and sent to the heads of each department for improvement.
Again, thank you very much for sharing this valuable feedback with us, and for choosing Seadust Cancun Family Resort for your recent stay. We hope to have the opportunity to welcome you again next year so you can check for yourself how much we have improved.All thanks to constructive comments like yours!
Until next time!
About the Seadust Cancun All Inclusive Family Resort
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Ziplining included
Climbing wall included
Miniature golf included
Onsite live performances included
Theme parties included
Motorized water sports not included
Spa/beauty facilities and services not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Limited meals offered through room service
All available beverages included
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Kids club included
Childcare included
Property Features
Seadust Cancun All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancun All Inclusive Family Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.
505 guestrooms or units
12 levels
10 dining venues
10 bars or lounges
Built in 2006
Buffet breakfast (free)
Nightclub
Karaoke
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Game room or arcade
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (19.1 km / 11.9 mi)
Parking: Free self parking
Room Amenities
Seadust Cancun All Inclusive Family Resort offers 505 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private balcony
In-room dining (24 hours)
Smart television
Satellite channels
Coffee maker
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.
Le Maison de Michelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.
Big Ben - This steakhouse serves dinner only. Open daily.
Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Food Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Manhattan - This delicatessen serves breakfast and dinner. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 13
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 5
Hot stone massage
Deep tissue massage
Steam room in spa
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 PM
Special check-in instructions:
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets and service animals are not allowed at Seadust Cancun All Inclusive Family Resort
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property is kept vacant for a minimum of 24 hours between guest stays.
No rollaway/extra beds available
Parking height restrictions apply
Service animals not allowed
Noise-free rooms not guaranteed
Events/parties not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.89 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus
Seadust Cancún All Inclusive Family Resort
Seadust Cancun Family Resort All Inclusive
Seadust Cancun All Inclusive Family Resort Resort
Seadust Cancun All Inclusive Family Resort Cancun
Seadust Cancun All Inclusive Family Resort Resort Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
