4.2 out of 5

"First Room was NOT good. It overlooked a next door resort construction project. So I complained and they swiftly put us in a beautiful room on the opp ... " More

By a verified traveller on Fri 06 Jul 2018

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Hotel Description

3.5-star beach property near Delfines Beach

In Cancun

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and Maya Cancun Museum. El Rey Ruins and Aquaworld are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and 10 restaurants. There's fun for all ages with a children's club and mini golf, and free childcare is an added bonus. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.

Free WiFi, Smart TV

The accommodation offers free WiFi and free wired Internet, a Smart TV with satellite channels, and 24-hour room service. Other amenities include a rainfall showerhead, a coffee/tea maker, and a hair dryer.

Luxury Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$296* Per night/room 25 Aug. - 26 Aug.

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunset Suite-Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Suite-Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Ocean View Suite with Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Seadust Cancun Family Resort - All Inclusive ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Seadust Cancun Family Resort - All Inclusive

Everyone (16) Couples (1) Family (12)
3 out of 5
Food could have been better. Hotel needs some renovations, elevators are slow, room was clean, but needs some upgrades. A/C went down for a few hours Staff was fantastic!! Room service was great.

Posted by , from Columbia, MD on 17 Aug. 2019

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Comment from Hotel Management

17 Aug. 2019 by Social Media

Dear Guest, Thank you for choosing Seadust Cancun Family Resort for your recent visit to Cancun. We are glad you enjoyed the service. We also appreciate you bringing our attention to matters such as the speed of the elevators, we can assure you that we are actively working to improve our facilities and hope you give us the chance to see them for yourself during your next visit to Cancun. One of those improvements is the air conditionng system. air conditioning system; during these last 2 months we have been making changes in our different machinery throughout the resort, especially our chillers (machines responsible for providing cold air to the facilities), as you could see, we are a complex with more than 500 rooms, and large areas . During the process of replacing all this machinery we have had problems and failures that take time to solve, but I assure you that at no time we have stopped working so that everything is resolved in the shortest time possible and with the machinery finally working at its maximum capacity . At the time of the failures, one of our solutions were portable air conditioners, and although we know that it is not an ideal situation, we just want to achieve the satisfaction of our guests. At this time we have already installed new chillers and we are constantly monitoring the facilities to prevent and avoid future inconveniences. Receive a cordial greeting, appreciating the time it has taken to share your comments with us.

3 out of 5
We had to call each day to ask for our room to be cleaned, sheets changed, new towels ect. The food was okay... lots of chicken nuggets and fries haha. I was there was more “kid” friendly activity’s day/night stuff for them. Maybe something like a kids “night club” would be lots of fun Painting on the beach Kids volleyball Kids karaoke Night shows like acrobatic or gymnastic The kids pirate ship was being repainted 1 day so we couldn’t use it, vice versa for the larger slides the next day. The staff was very nice, the kids loved the doughnut bar in the afternoons. Desserts at each restaurant was great I would give this resort an over all 7 out of 10 It wasn’t awful but it was great for what we paid.

Posted by on 16 Aug. 2019

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Comment from Hotel Management

17 Aug. 2019 by Social Media

Dear Guest, Thank you for sharing your feedback with us. We’re glad to know you enjoyed the activities and the chicken nuggets. We’ll be sure to follow up on your commentaries. . We hope you give us another chance in the future to change the impression left on you. We are taking meassures to improve our facilities and food services that we want to share with you.

5 out of 5
The place was awesome family resort. Highly recommend it!

Posted by , from Colorado on 12 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Social Media

Thank you for choosing to stay with us at Seadust Cancun Family Resort for your recent to Cancun. It was our pleasure to host you and thank you for taking the time to share your experience with other travelers. We will all look forward to having the opportunity of welcoming you back soon.

5 out of 5

Posted by on 15 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Social Media

We are very pleased to know that your stay with us was pleasant. We appreciate that you have taken the time to write and share your experience with us. Thank you for choosing Seadust Cancun Family Resort for your vacation, we are waiting for you back.

4 out of 5
The property had a lot for the kids to do and was very family friendly.

Posted by on 10 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Social Media

Thank you for your kind feedback after your recent stay at Seadust Cancun Family Resort. We are delighted to hear that our team is doing a good job and we hope to have you with us soon again!

4 out of 5
The hotel is great for families. They have plenty activities for the kids such as the mini golf, climbing wall and water park as well as the kids club. However, the water park needs to be remodeled. It looks a little abandoned by the management. According to people from the hotel the hotel will go under major construction and the water park will be re done at some point. They want the hotel to become diamond hotel but from now I would say the hotel is almost 4 stars. The people who works there is amazing, helpful and professional. The restaurants are fine. I like the sushi, the steak house and the Mexican. We enjoyed our vacation however is not a luxurious hotel...for the price it was a good deal and I would love to come back once they remodeled it. I am sure it will be even better experience . Thanks for everything.!!!

Posted by on 30 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Social Media

We thank you for taking the time to share your review with us. It is always a pleasure to know what guests think about their stay. It is highly important for us to read our guests feedback, this way we can work on certain areas and make sure our visitors receive the service they expect. Our staff works hard to create a great holiday experience for our guests to remember. We look forward to seeing you again soon.

5 out of 5
Beautiful location. Everything you could need for a nice week

Posted by on 20 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Social Media

Thank you so much for your kind words regarding your recent stay at Seadust Cancun Family Resort. We are glad you enjoyed our location and that you felt at home with us. Thank you again for all your kind comments, we would be very happy to have your with us soon again.

5 out of 5
Everything was great except for the room a/c. It wouldn’t get cool enough.

Posted by on 14 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Social Media

Receive comments like yours, motivates us to keep improving, always with excellent service attitude, since we are committed to creating unforgettable memories. Thanks again for your comments, we appreciate your time to write us and share your opinion, for Seadust Cancun Family Resort is a pleasure.

2 out of 5

Posted by on 1 Jun. 2019

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Comment from Hotel Management

1 Jun. 2019 by Social Media

Thank you for choosing Seadust Cancun Family Resort for your vacation in Cancun and we hope to have another opportunity in the future to welcome you back to our resort, to recover your trust and assist you with the quality you deserve.

3 out of 5
The property must have been a lot nicer back when they kept it up. The food was actually ok and i like how they seem more eco friendly. You can tell most of the staff are not not happy at their jobs. The timeshare style stuff wasted a day of my vacation that didn't pay off at the end for the discount promised foot the timeshare. Let's just say when I go back to Cancun, I will most likely be staying elsewhere.

Posted by on 29 May 2019

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Comment from Hotel Management

29 May 2019 by Social Media

We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We are taking measures to improve our quality levels in facilities and guest services. We hope to have the opportunity of welcoming you back to improve your perception of us.

About the Seadust Cancun Family Resort - All Inclusive

Location Blvd. Kukulcan km.16.9, Lote 52-04, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Ziplining included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities not accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included

Property Features

This property is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. This property offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and a sauna. There are 10 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi and wired Internet. A casino, a children's pool, and a fitness center are also featured at the family-friendly property. Free self parking is available. A complete renovation of this property was completed in June 2016. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 505 guestrooms or units
  • 12 levels
  • 10 dining venues
  • 10 bars or lounges
  • 2 coffee shops
  • Built in 2006
  • Casino
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.5 km / 9.6 mi)
  • Parking: Free self parking

Room Amenities

This property offers 505 air-conditioned accommodations with coffee/tea makers and hair dryers. Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun property provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Le Maison de Michelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Big Ben - This steakhouse serves dinner only. Open daily.

Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Food Gallery - This buffet restaurant specializes in international cuisine and serves dinner only. Open daily.

La Creperie - This cafe specializes in Mexican cuisine and serves lunch only. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Massages on beach

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at this property

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay free - 2

Hotel Names

  • Seadust Cancun Family Resort All Inclusive
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Seadust Cancun Family All Inclusive
  • Seadust Cancun Family Resort
  • Seadust Family Resort
  • Great Parnassus Family Resort All Inclusive
  • Great Parnassus Family Inclus

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Club Room Benefits

Book a stay in a "Club" room type and receive a welcome kit (includes a bottle of sparkling wine and fruit basket on arrival) and breakfast in "Atlantis" Restaurant (10th floor; adults only).


Full details provided at check-in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Suites Benefits


Book a stay in a "Sunset Suite" or "Ocean Front Suite" room type and receive a welcome kit (includes a bottle of sparkling wine and fruit basket on arrival), breakfast in "Atlantis" Restaurant (10th floor), and an in-room gourmet dinner (Sunset Suite only).


Full details provided at check in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups / conventions. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.