Book a hotel near Cenote Cristal, Tulum

"The house was very comfortable for the seven of us and the host was very hospitable and welcoming. The additional extra services that are available are a great addition. We didn’t use them because I didn’t know about them tilll I read the house book information at check in. The pool was perfect temperature. Over we would go back again! "

"This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back"

"The grounds are stunning so tranquil. Clean & service from staff is 10/10 "

"The staff was amazing and attentive; they made sure we could access everything and made the reservations for our dinner plans. Her recommendations for the different restaurants were attractions of their own. I booked a massage and it was worth every penny. "

"Overall, there are likely not enough words to describe our stay at Muare Tulum. If you’re looking for a peaceful, tranquil stay, you will find it here. The rooms were stunning, from the design to the comfort level. It was similar to having your own private oasis, and we enjoyed whenever we returned from an excursion. Enjoyed the onsite restaurant, and had numerous meals there. The included breakfast was perfect, and there were additional options available for those with a more picky palate. Overall, the staff were above par. Special shoutout to Mauricio at the bar, who I enjoyed interacting with daily and his recommendations for places to visit in the Tulum. All staff were great and made the experience incredibly enjoyable. Would certainly stay here again in any future trips. Only commentary, and this probably applies to Tulum in general, is the high rate of taxi’s and shuttle options. The hotel was helpful in securing a private transfer from the airport which, as a first timer, was appreciated. Taxis charge fixed rates to most Tulum sites, so for myself, I likely will look to rent a car next time to ensure I have more options to explore as necessary. Again, not a reflection of the hotel in any way shape or form, but a general comment to navigating around Tulum. "

"Amazing property with thoughtless customer service. We received a confirmation message over a month before our stay, mentioning access codes will follow. When we arrived, no follow up communication had been received. We were told by a staff member that we were in the wrong place, even after showing photos from booking site. With no signal in the jungle and no wifi codes provided, we were unable to reach out. LUCKILY, another guest shared wifi pw and we called the host in WhatsApp. Voice mail . An hour later the host made contact and finally provided access. Now rental car return is late. No signs or numbers amongst the dozenish suites. Our suite further advanced the feeling our reservation had been forgotten. Clean...ish. like it had been been vacant awhile? Spiderwebs across the stairs; lots of ants around; inadequate water pressure in bathroom sink; no coffee in the suite or common area;cooktop didn't work(host responded five hours later- after check out). The suite was BEAUTIFUL and the grounds idyllic.This stay was our last, with five other great stays and hosts in a self- guided whirlwind tour through the Yucatan peninsula. Every other stay overdelivered after humble premise. This stay was all show and no flow. "