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The Westin Cozumel

4.5 star property
4.5-star beachfront resort near Benito Juarez Park

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Photo gallery for The Westin Cozumel

On the beach, scuba diving, snorkeling
Daily buffet breakfast (USD 20 per person)
2 restaurants, breakfast, lunch served; local and international cuisine
Outdoor treatment areas, sauna, steam room, body treatments, body wraps
2 bars/lounges, rooftop bar, lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool

Explore the area

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Isla de Pasion
  • San Miguel Church
    ‪7 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds, Non Smoking, Balcony

Classic Room, 2 Queen Beds, Non Smoking, Balcony

Classic Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(28 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 King Bed, Non Smoking, Balcony

8.4 out of 10
Very good
(26 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, Oceanfront

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(3 reviews)
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, Oceanfront

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

LED TV, iPod dock

Presidential Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Ocean View

LED TV, iPod dock

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Ocean View

Classic Room, 1 King Bed, Non Smoking, Ocean View

Classic Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(29 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cozumel

Beachside getaway.Your stay at this Zona Hotelera Norte resort places you within 6 miles (10 km) of Benito Juarez Park and Punta Langosta Pier. San Miguel Church and Stingray Beach are also within 6 miles (10 km).
View more Resorts in CozumelOpens in a new window

What's nearby

  • Cozumel Museum - 6 min drive - 5.7 km
  • Cozumel Maritime Terminal - 6 min drive - 6.1 km
  • San Miguel Church - 7 min drive - 6.4 km
  • Benito Juarez Park - 7 min drive - 6.4 km
  • Punta Langosta Pier - 7 min drive - 6.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Islands Beach Club - ‬6 min walk
  • ‪Marimex - ‬8 min drive
  • ‪Guido's - ‬6 min drive
  • ‪Cocotiki - ‬7 min walk
  • ‪Tequila Beach Club Cozumel - ‬15 min walk

About this property

The Westin Cozumel

4.5-star beachfront resort near Benito Juarez Park
Some rates at The Westin Cozumel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

  • 152 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Grab bar near toilet
  • Hand-held showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch LED TV
  • iPod dock

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 740 reviews
Rating 8 - Good. 160 out of 740 reviews
Rating 6 - Okay. 77 out of 740 reviews
Rating 4 - Poor. 35 out of 740 reviews
Rating 2 - Terrible. 38 out of 740 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff and property was amazing. Had to leave the property next door due to bugs , no AC and no hot water so after being very flustered the Westin made our last day of vacation worth the trip. Spoke with another couple that left Secrets . Westin will definitely be our place in Cozmel from now on ! Do yourself a favor and stay here !
Stayed 1 night in May 2025

10/10 Excellent

Janice Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Highly Recommended! The experience exceeded expectations. The service and facilities were excellent. All staff were professional and genuinely caring. Their personal greetings and warm smiles made us feel at home every day. The Gaviotas Restaurant was the great start of the day with a great selection of breakfast menu (must try the delicious buffet) and how to forget the amazing authentic lunch and dinner menu selection! Staff was always so attentive and ensured that we had an amazing time every day. The Cuzamil Restaurant experience was unforgettable! My family will be forever grateful to all the special Servers, talented Chef and to the Capitán Don Jorge for making every dinner so memorable and making my family feel special.
Stayed 7 nights in Mar 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property to get 5 star amenities in Cozumel. It has only two restaurants but they serve great quality food. Service is a little slow but still worth it especially with how great the staff is. Would highly recommend for a fantastic trip with family
Stayed 5 nights in Mar 2025

4/10 Poor

Shawn

Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
Stayed 7 nights in Mar 2025

10/10 Excellent

Brandon

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness
The Westin was a disappointment to my family. We arrived the first of March. We first noticed the unpleasant odor in the lobby. The smell was stale. The rooms were very bare. We noticed minimal effort for comfort. However, we must say the beds were very comfortable. The restaurant choices were very limited. One restaurant and two poolside areas were available until 4pm. The one and only restaurant opened at 6pm. Each night was a different theme meal. The beach was nice with very good snorkeling. Depending on expectations, the Westing would be okay for those with plans to do other activities outside of the resort, would be okay. For our family, it was much less than what we had hoped for.
Stayed 9 nights in Mar 2025

10/10 Excellent

James

Stayed 3 nights in Dec 2024

10/10 Excellent

Donald

Stayed 4 nights in Mar 2025

10/10 Excellent

Sheryl Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Min

Stayed 3 nights in Mar 2025

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved breakfast on the ocean. Beautiful small resort.
Stayed 6 nights in Feb 2025

6/10 Okay

Waldemar

I had very high hopes for this property and it started off strong. The fish tacos and ceviche at Gaviotas restaurant were amazing. But entering the facility there was a strong sewage smell in the lobby. The beach was stunning and the staff pretty friendly. As my stay progressed it became apparent that the Westin has a lot of work to do in the areas of transparency when it comes to charges so a guest is not blindsided . The food at the cozumil restaurant was terrible, bland pizza and pasta.
Stayed 4 nights in Feb 2025

6/10 Okay

Sarah

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Keith Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were lovely with a beautiful view of the water, but the room lacked a hair dryer, hand towels & wash cloths.
Stayed 4 nights in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the room with amazing views!
Stayed 7 nights in Feb 2025

10/10 Excellent

Falynn Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Westin was everything and more. The staff was amazing and so friendly, very attentive. Las Gaviotas reataurant and staff was AMAZING. We got to know all the staff and became friendly along our trip. Some names that stood out to us were Paloma, and Jorge at Las Gaviotas. The baretenders in the hotel Facundo and Carlos were some of the friendliest and nicest people we had met! I highly recommend The Westin to anyone and would recommend the All Inclusive Package. Thank you again to the wonderful staff for being so welcoming!!!
Stayed 7 nights in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Sandra Rae

Stayed 7 nights in Feb 2025

10/10 Excellent

Sandra Rae

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area for families

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with amazing rooms and friendly service

Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
Stayed 4 nights in Feb 2025

8/10 Good

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Rickie L, Green bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 5th time staying in Cozumel, first time north of centro. Loved it! Cabs into town $10 each way, food at Westin was excellent Snorkelling outside the hotel was amazing! Clean rooms, AC was great. No issues Did not want to go home today
Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa

Travelled with partner
AMAZING! Attentive, caring staff. Best breakfast on the island!
Stayed 5 nights in Feb 2025