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4.5 out of 5

"only complaint i would have is the parking the lot was full when we arrived back after visiting family " More

By a verified traveller on Tue 03 Sep 2019

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Hotel Description

Hotel near West Edmonton Mall in Edmonton

In Edmonton

A stay at this West Edmonton hotel places you within 3 miles (5 km) of West Edmonton Mall and 6 miles (10 km) of TELUS World of Science-Edmonton. Also within 9 miles (15 km) are Rogers Place and Fort Edmonton Park.

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free WiFi, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 137 guestrooms also offer free WiFi and TVs with cable channels. MP3 docks, coffee/tea makers, and pillow menus are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$97* Per night/room 28 Nov. - 29 Nov.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Express & Suites West Edmonton - Mall Area ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites West Edmonton - Mall Area

Couples (2) Family (2)
5 out of 5
only complaint i would have is the parking the lot was full when we arrived back after visiting family

Posted by on 3 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by Jon

We appreciate this 5 star review despite the parking challenge! We hope to welcome you back to our Holiday Inn Express West Edmonton - Mall Area.

5 out of 5
The room and all areas smelled clean and looked clean. The hot breakfast was great. The pool was smaller than it appeared on the pictures, but that was the only drawback.

Posted by on 22 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Overall, the hotel and the staff are nice and very accomodating. My husband complain about sink in the bathroom not draining properly. When we came back from shupping, it's already fix. The only downside though, is the people on top of our room. They are so ignorant! Walking and running with their heavy foot. No time to complain that night but i did complain i the next day.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

10 Aug. 2019 by Jon

Happy to hear your stay was good overall and we were able to take care of that maintenance issue. Sorry to hear about these guests above you, we wish we had more control over issues such as those :( We hope to see you again here at the Holiday Inn Express West Edmonton - Mall Area. Jon Sholter General Manager

4 out of 5
Everything is good but the pool is a little bit small do.

Posted by on 17 May 2019

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Comment from Hotel Management

17 May 2019 by Jon

Thank you for the overall positive review. We hope we did enough to earn a return visit :) Jon Sholter General Manager Holiday Inn Express West Edmonton

About the Holiday Inn Express & Suites West Edmonton - Mall Area

Location 18520 100 Avenue Northwest, Building 2, Edmonton, AB T5S 0K6

Property Features

Holiday Inn Express & Suites West Edmonton - Mall Area offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. Tour/ticket assistance, an arcade/game room, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express & Suites West Edmonton - Mall Area. Free self parking is available. This Edmonton hotel is smoke free.

  • 137 guestrooms or units
  • 4 levels
  • Built in 2017
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Edmonton Intl. Airport (YEG) (40.3 km / 25 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites West Edmonton - Mall Area offers 137 air-conditioned accommodations with MP3 docking stations and safes. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Edmonton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 4
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Hotel Names

  • Holiday Inn Express West Edmonton Mall Area Hotel
  • Holiday Inn Express West Edmonton Mall Area
  • Holiday Inn Exp Stes W At Mall

You should know

  • Up to 4 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.