HĂŽtel prĂšs de Tulalip Resort Casino Ă Marysville
Tulalip Resort Casino offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge.
A casino, spa services, and gift shops/newsstands are also featured at Tulalip Resort Casino. Parking is available for a fee.
The room was nice and clean, bed was comfortable. The bathroom was spacious and loved the 3 shower heads in the glass shower. Complimentary valet was excellent! Overall 5/5 would stay here again
Room was very large and well appointed, bathroom was excellent. All food we had at the resort was high quality
Checkin was a mess, long line with nobody really concerned about the ill equipped line area or folks waiting over 20 min to check in. They did bring water to us, but a few more people at the front desk would have helped.
We booked a room for a long planned and well needed getaway weekend. I also booked two massages at the spa on their website. When we arrived, I called the spa with a question and they told me that they see me in the system but they couldnât find my massage reservations. No apology or explanation. I was told that next time I should call the spa after making reservations online to make sure they were there. We called the front desk to let them know about the unsatisfactory response and the response was âoh no, oh no, we will call you back to see what is happeningâ we never received a call back or any attempt to contact us. We encountered several staff members that were wonderful during our stay but also some folks in serious need of training in order to live up to the high levels of customer service that is claimed in their website. Upon check out, we were told our total bill was at a higher rate ($283 more than we booked through Expedia) and when we Showed them the itinerary and said that this was the cap on an overall bad experience (and proceeded to tell them about the spa, the staff and now the rate that was higher than we booked, the desk employee said she was going to talk to the supervisor) the supervisor did not come out, but rather, sent the employee back out to tell us he would take care of the charges. She meant, she was going to charge us the amount listed in our confirmation. No solution or attempt to make it right occurred. Totally disappointed.
Exceptional staff, when we asked or needed anything from any of the staff they were very accommodating. Will definitely go back and stay again. Everything was convenient with shopping next door. Was above our expectations.
The room was spacious and modern and the bathroom was huge and clean with a great shower. The room service menu had some gluten free options so I was able to do in room dining. The T Spa massage was amazing and worth the time and money. We didnât go into the casino but the pool was kid friendly. We very much enjoyed our stay and had access to everything we needed.
The room was spacious, clean and comfortable, and the bathroom was the same.
The staff were lovely and we had a comfortable, enjoyable stay. We had a child with us so didnât go to the casino areas but they looked good and clean.
The pool was kid friendly and communication with the hotel was great. The reception staff were very professional and helpful.